Animalerie Toutou Vaudreuil-Dorion, New York

We bought two fish. One died two days later. But what happened next is much worse than the dead fish: At first, the lady in the store asked us to drive back and forth to bring the water from our house! One small piece of advice - get the dead fish and water back together!!! Why? The lady in the store said she needed to test the water!!!! After driving back and forth from my house and bringing back the water She took our water and, she dropped the test potion in the tub. Guess what? You're right -- no surprise! She said "Your water was not good!" But here's the surprising part: I asked her to test her water to see if there was a difference between ours and theirs!!! She took the water from their fish tank and, She dropped the test potion in the tub. Guess what? Yes, you're right. The tests showed that the colors were the same!!! Almost in panic, she poured water over the sink and yielded: "Our water (in their tank) has the problem too and it needs to be changed too! " She was so embarrassed to prove this with her own hand that she got really angry and said, "I won't exchange your fish!! " "That's it!" then literally ran away! Just leave us with the mess and dead fish ........in the darkness surrounded by all the fish tanks....... For the record, I have all the photos taken as proof. But for the privacy of the lady, I don't want to post it here. Good luck to anyone who wants to buy fish at this store, this is really "some" experience!

It's a small store that is a bit too cramped to browse. Otherwise it does offer a lot of variety of accessories for your pets.

Not the best place to get fish.. I got guppies there and it turns out the guppies had parasites in them which infested my whole tank! I told them about it and they sold me a product for the problem, which didn't even work!

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Very experience and full service store

Do not buy fish from here. I noticed dead fish in their aquariums, but the lady assured me that if i bought the more expensive fish there wouldn’t be a problem. I bought the expensive fish and it did in fact have a parasite. Killed my whole aquarium. My fish that were over 7 years old died in just under a week from the parasite. So disappointed.

Nice pet store. Friendly staff. Alot of items are way over priced though

Very good service! The young lady that served me was friendly and knowledgeable. Was able to answer all my questions!

Many products, knowledgeable person in fish matters, only issue the fishes and the aquarium products were a little expensive, special the seachem brand. Second time i was very disappointed. no experience at all, i took an overprice of a reservation, Laguna bio, 36$ plus was expiring in 2 months only. the person was so ignorant. Told me not to buy if i am not happy, after i was waiting already for 2 weeks for that order. Very disappointed and i am thinking to avoid this place. Is not worth it if clients are treated with such disrespect.

Best service in town !!!

Very friendly stuff. I received excellent advises for my fish tank. Thank you!

Good selection of fish and aquarium supplies. Staff very friendly too

Left messages and never returned several phone calls.

The girls working were super friendly and really new their stuff ...very refreshing

Great place to find all your animal needs

Friendly staff, was a great experience

There are so many cats and dogs that are in need of rescue. My wife and I found a dog on Petfinder that was rescued from a puppymill. I recommend rescuing a pet instead of purchasing one.

Great service. Very helpful with my aquarium

Only place I can get mice for my snake that is reasonable. I have been going there for 15 years and I plan on keep going there as long as they are in business. They even help Casca adopt out rescued cats.

I went there to buy a cat but they don't have what I want But they took my phone # And promised to call me when cat's arrives Nice people nice service

amazing staff always there to help there clients. also wide selection of stock for all animal and reptiles. if you are looking for any special breed reptile here is your last stop they dont have much stock but they cant get anything you want with at a reasonable price and a good breader.

I've bought many pets from here. They all seem to be healthy. Plus they have lovely parrots and other animals hanging around the let store loose. The parrots aren't for sale though. I'd love to buy echo the grey and red parrot.

Great variety of items and friendly staff!

So I went today to buy some decoration for my Betta fish and I asked them about what kind of things I can use and even If i needed a filter, they told me that it wasn't necessary and that everything I had was okay for that, 2 hours later my fish was dead! Seriously you cannot sell something you don't know how to take care of! And if you don't know just say it! Don't act like you do. Honestly not coming back never.

Staff knows their stuff and are super friendly.

Very nice and friendly service .

Very friendly and helpful staff.

Love the laid back environment, friendly staff and talking with the giant parrot haha

Customer service is second to none. Great prices.

Friendly staff, but there are places with more selection if you are willing to travel a bit more.