Hôpital Vétérinaire Général Montreal, New York

Very knowledgeable vet. You can tell she really cares!

I did not have a good experience with this vet. I came to get my cat checked out because he has a cold and his eyes have been running. I waited 2 hours and 30 mins for the vet to speak to me for exactly 3 minutes. I spent more time speaking with one of the nurses explaining the symptoms. To make it even worse, when I attempted to ask a question, the vet rudely interrupted me by saying "I already told you everything, I don't have anything else to add". He prescribed appetite inducers which I received from the receptionist, with no plan of action should the medication not be helpful. The two stars are for the staff who were very nice to me but I will definitely be changing vets.

The personels are very helpful and hard working

Waited over an hour to see for ear infection. Furthermore, they put the wrong information on the medication where I was giving my dog medication to the wrong ear. When I called 3 days after noticing no improvement, had to leave a message with no callback. I had to call again and then they checked and said it was mislabeled. No one apologized whatsoever... I wasted medication, money, and our time PLUS my poor dog suffered for more days. Would not recommend. Sorry.

Service isnt great, prices are high

I was able to book an appointment quickly and everyone from the receptionist to the vet techs to (and especially) Dr. Lee were kind, caring, and patient with my tears and obsessive worry for my dog. Dr. Lee recommended 3 courses of action for me to choose from, from least to most aggressive. I went with the middle option which was to get diagnostics and start antibiotics just in case. The results came back quickly, and Dr. Lee called me promptly with the results and even sent me a copy of the lab report. The results showed that the growth was benign. I asked if they thought a repeat of the labs would be beneficial since there weren't a lot of cells to analyze and, instead of saying yes to another $400+, they said it shouldn't be necessary. That was nice, particularly since I made it very clear from the get go that I would spend whatever was needed.

They are really good, very professional. I brought my dog for inspection traveling, and they were very nice , not hurry , really appreciated

The vet service is good, I don't have anything to say about it. However, DO NOT use their food subscription service. I had two deliveries so far and both went wrong. The first one was just too long to find my package, that's ok but boring. The second, they just don't have my package, the tracking is broken, and the girl at the register bluntly told me that "maybe I already took the package", implying both that I was trying to defraud them, and that they do not have a proper system to track who took it's package. Canceled the subscription on the spot, still furious about it. Hopefully my cat still has food otherwise I'd have been forced to buy her something else and get oveloaded with food !

HVG have been my go-to for veterinary care for my 6 year old cat with urinary issues. They're prompt with appointment times and maintain a thorough record. Also, when it comes to boarding, I can think of no better place than one that knows my cat's health, amongst staff that love and adore animals! I came back from a 10 day vacation to find a content cat with shiny fur!

Great service; professional and friendly. Thx!

A little expensive (but location is so good for me, it's worth it), but Dr Lee is absolutely fantastic. They're very good at fitting in emergency appointments too.

Friendly, caring, professional, local vets

Would have been a 5 stars if the veterinarian spoke french.

Been going to this vet since 2016! Always great service and they're always very knowledgeable. They handle my nervous cat and my mean cat really well

Great staff. Always able to get an appointment.

This place is very disorganized: the first time we brought our cat we had to wait an hour after our appointment time for them to finally take him in and in all it took them three hours for just vaccines. The second time we went it was for an appointment they had scheduled for us on a day they were closed. I will not be going again.

Terrible experience today. I was shocked at the bill that I received for my kitten. I waited for almost two hours since my scheduled appointment for my sick kitten. Vet did not even consult me for what expensive procedure they did to my kitten without my consent. Ended up with a massive bill in the end. I wouldn't recommend going here solely because the vet will do whatever they want without telling you the actual problem is. And then just charge you with a massive bill.

The people working here are passionate and caring, and also know what they're doing. We didn't mind paying a little more for the excellent service we received. Our pup is feeling much better!

I went there as I had an urgent matter with my dog, it was my first visit but it won't be my last. Dr Lee is very knowledgeable and caring. She gave me all the information I needed and was very honest about what I should and shouldn't do. This made me especially comfortable as I could clearly see that they are not in it for the money, but very much so for the well being of our furry friends. I also received a call within a few days to check up on my dog and how she was feeling. I wish I had found this place earlier. Very happy with them. All the staff is very pleasant as well !

The very best vets in town ! Amazingly responsive and caring. The vets and the entire staff are very much in touch with the animals! Excellent service

My cat has been seeing Dr. Lee since I adopted him and I haven't had any complaints. The wait times can be unexpected like a regular hospital but the service is always great. They call to check in and I'm grateful for their availability

Caring, knowledgeable and all round wonderful staff! I had a very poorly 13 week old kitten with a very sick tummy. They were able to see us as an emergency and treated my furbaby, Chekov, with love and dignity. They were very good at communicating all the requirements for medications and took the time to show us how to administer it correctly rather than shove us out the door with a bunch of instructions. Chekov is already looking and feeling much better and is ready to infiltrate the yarn store! thank you all for taking such good care of him!

AVOID AT ALL COSTS!!! If you go there: 1. Prepare to wait. MINIMUM waiting time with scheduled appointment is 40 minutes. My dog was a patient there for 3 years. NOT EVEN ONCE we had our appointment at scheduled time. Usually it is 1.5 hours passed scheduled time we were able to see a doctor. Once we waited 2 hours outside under the rain because covid restrictions didn't allow us in and I came by taxi. The longest time I waited was 3.5 hours BEFORE they let us in. 2. No help when needed. For 3 year I went to this place .My dog was healthy so we just went for yearly check up and vaccines. Last Friday my dog got sick. We waited regular hour after our scheduled appointment time and my dog was taken in. After 20 minutes they bring the dog back and said that doctor will talk to me shortly. 20 minutes later doctor came to me (my sick dog had to undergo all this additional time of being stressed ) D: biopsy of lymph nobe is needed Me: sure! Whatever needs to be done should be done! D: dog needs to be sedated because she is aggressive (My dog NEVER aggressive. They always said she's a sweetheart) Me:... Sure.. my only concern- isn't it too much for her today? What do you think as a doctor? Should we do it now or reschedule it for the next day so the dog be less stressed. D: it is your dog you know her better, you decide. Me: we never been in the situation like this, I came here for advice, you seen many cases like it, what is better for her in your professional opinion? D: I can't make a decision for you Me: No need to decide for me, just explain what our options are D: Biopsy is better to do Me: sure! Let's do it! Doctor leaves. Another 20 minutes of waiting. She comes back but going to another client and starts talking with them. Explaining about tests she done for their dog and treatment she recommends.. Another 15 minutes. She comes to me. I'm nervous and tell her that my dog is tired, why are we still waiting? D: That's why I DIDN'T WANT to do the procedure today Me:... ??? So now you say it is better to reschedule? D: It is your dog. Your decision. Me: ??? I don't understand what is your recommendations... D: let's wait. I have opening in 4 days. Come back then we'll see if she feels better or worse. ( weird conversation between us for another few minutes and I find myself paying at the reception) R: $150 Me: I'm so frustrated.. we was here for almost 3 hours, had 5-7 minutes conversation with the doctor and leaving now with no tests done, no recommendations and $150 bill for the "consultation".. When we be back in 4 days will we pay for "consultation " again? R: yes I paid and left. I called them in 10 minutes Me: can you please send me doctor's notes from today? In case my dog feels worse or we go to another place before our next appointment in 4 days R: 1 second... R: I will send you the file and we will cancel your next appointment (the one in 4 days) Me: Why cancel??!!! I didn't ask for it! It is difficult to find a new vet in such short notice, what if I won't be able to ? You just kicking us out? R: Doctor said to do it. Hold on D: I see you are not happy with my style. You be better with some other doctor Me:... it is not about your STYLE or me now! My dog is sick! I came for help! You are so upset with me that you kicking the sick dog out?! D: I did everything I could. I spent so much time with you, I normally don't do that. Me: you didn't even do any tests.. D: Would you pay $500 for the blood test? You just disputed $150 bill Me:.................. Was you able to judge by my appearance that I won't be able to pay ? Cause you didn't offer anything and it was before the bill situation.. D: I assumed you would not want to do it. Me: why you kicking us out now?????!! D: I assumed you'll be better with other doctor.. All evening of search, all morning phone calls and we are at 11:30am appointment in another clinic. Blood test, 2 x-rays, prescription medications.. We went to this clinic for 3 years when everything was good. The first time my dog got sick we did not get any help. AVOID!!!

I had a booking at 5, im there at 5 and theyre not ready yet, i waited 45 minutes and it was still not my turn, so i left. Like call your clients and tell them your running late. Such a waste of time. Plus theyre super expensive, consult is 90$ + whatever they need to do, it was gonna end up being 200$. Where i ended up going, it costed me like 60 total including medication and all.

5 stars all the way. Took our 10 year old Doberman in for medical attention. The staff was super friendly, comforting, and knowledgeable. The vet recommended a course of action without asking for unnecessary and expensive tests. Will return with all our pets. Thank you for your service.

Dr. Banon and his amazingly kind vet techs care a lot about their patients and I highly recommend this clinic.

The only reason I’m giving this place two stars and not one is because overall the staff is very nice and helpful. My problem is with Dr. Banon (I think that’s his name) He’s extremely condescending and never lets you speak, it is very clear he only cares about money. My cat has had bladder problems for a while now, last week we brought him in (not to mention we had to wait 3hrs outside, I understand it’s covid but it seemed ridiculous to leave a sick cat in the heat for over an hour while we waited for an evaluation) it was clear my poor cat was in pain, and could barely urinate, knowing prior he had stones in his bladder since December that we’ve been trying to cure. In the same breath Dr Banon told me my cat was “a ticking time bomb” but we should wait at least a month to operate so he can loose some weight. Charged me 600$ and haven’t heard from him since. Luckily I had the wherewithal to call other vets to see if this was normal for such a clear emergency and ALL of them said no. I finally had the opportunity to meet with another vet (outside the city) three days later and she operated on him the SAME DAY. Needless to say my cat could have died if I had listened to Dr Banon. My cat is doing great now, without the help of Hôpital Vétérinaire General MB. Do not recommend.

They deeply care about our animals and they truly commit to their well-being! You can see they're passionate about their work and they are doing their best to meet the scheduled appointment even if sometimes it can be difficult with emergencies.

SO TRUE! THIS IS THE HOSPITAL THAT DOES EVERYTHING TO STEAL MONEY FROM THEIR PATIENTS. ALL THEY THINK IS THE $$$ AND AFTER ATTENDING TO YOUR PET THEY DON’T GIVE A DAMN TO YOU ANYMORE.

Sweet Champ, Toby and now Pepper thank you for almost 20 years of care. P.S: if you have a cat buy one of the hand crocheted mice at reception - I promise it will become your cats favourite toy ???? thank you Dr. Banon and all the staff for years of friendly and compassionate service ????