Pooches Sport & Spa Long Island City, New York

When they first opened, they’d try to build positive relationships w/neighborhood customers that made one feel welcome & motivated to return. Now staff is officious, smug, and act like theyre doing you a favor. Their grooming services have become rushed and sloppy. They used to be accommodating and accept walkins. Now they say you must keep a credit card on file just to make an appt to get a nail trim. Who needs this hassle when there are other groomers offering more thorough service at a better value?

My dog gets a lot of care and attention there. The staff are really nice and I love that they do pick ups and drop offs. The process is simple thank goodness.

Walked in to have my dog’s paws cleaned after an accident with cement glue and the entire staff took such great care of her. Will be returning for the daycare services!

I used to like Pooches, however, I'm no longer willing to send my pup there for daycare. She's just under 60 lbs at 8 months old. Not too long ago, I was asked if I would be ready to transition my girl to the big dog area. I said, that I would - but not yet as she is still very much a puppy. On our last visit, I dropped her off as normal, and when I got home, I logged on to watch on the webcam. Lo and behold, I couldn't find her on the small dog camera. So, I checked the large dog camera, and sure enough there she was, in a corner, clearly not having a good time. When I checked in a while later, I noticed that three dogs were jumping all over her, but the staff was too busy looking at their phones to break it up. Between moving her without my approval and the inattentiveness of the staff, I'll be looking into other daycare options in the neighborhood.

Great groomers for cavapoos & poodle mixes. Consistent cut every time

We love Pooches because of the welcoming staff, warm caring handlers and bright sunny clean space. And now, an A+ for the new additions of the camera and agility equipment. We’ve been taking our dog to Pooches since he was a puppy for daycare and boarding. He’s gotten socialization, exercise, stimulation and love. We feel confident he’s in good hands and can relax when we’re away. He always pulls us in the door and comes back satisfied and tired. Also love and appreciate how passionate Alex is about his business and this community.

Very friendly and professional doggy day care! Emily and Chris are the best. Great for nervous dogs as well - my pup has really opened up and enjoyed her time there.

They did a good job grooming my pomeranian Shea. I have taken her to numerous groomers but none were able to handle her since she is not a fan of brushes and blow dryers. Great job.. I highly recommend.

The groomer Tatiana ruined my dogs hair. I’ll never take my dog there again. And unfortunately my dog will never look the same anymore

We love pooches! Always flexible with appointments and they really show love to our pup. The entire team goes above and beyond in every way. Juliana (Juli) the groomer is the best and we couldn’t be happier!

They are the best in the area, my dogs love to go there, price wise its a bit on the high-end but not over the top. If you have a dog that need to have a great time while he/she wait for your return, this is the place.

Quality neighborhood daycare. I use them for boarding and my dog is always happy and healthy upon pickup. The facilities are clean and the staff genuinely cares about the dogs in their care. I feel safe leaving my dog here.

We have been going to Pooches for almost 4 years and love it!! The owner and everyone who works there, truly loves dogs and it shows. Our yorkie is always happy after her spa days and looks and smells amazing! Our yorkie loves getting her haircut by Juliana and even tries to stay in the back with her after. Pooches treats everyone like family!! We love you Pooches! Xo Olivia and family

I brought my beautiful small white Havanese for grooming, I paid $80 plus tax and tip. It’s been the worse grooming ever ! They really have no idea what they are doing ! They shaved her face like a mouse, my dog look absolutley horrible! Hopefully someone reads this reviews before spending money for grooming at this place!

Great place for my dogs and wonderful Sri:-)g2g always t:-)o help that extra mile to please you,love it

Our dog loves pooches. We have been going for three months and they have been great. When he cut his foot at the park with our walker (not theirs) they called me and bandaged it up. Owners are nice and happy to see him. Woman who attends to small dogs I catch hugging them.

Service quality has suffered under new management. It’s not the same as it was. I have been a client for 4+ years and they lost my business today.

I took my dog for a simple wash and trim, they gave him back to me with a scar under his eye and I brought him back home bleeding. All they said was: sorry, it happened very quickly! They didn’t even offer me a refund.... I’ll make sure that everyone in this neighborhood knows about this and whatever it is they say on their website about your dog’s safety is completely false. Keep your pets safe and don’t take them here.

I've been coming here for years. These are my people. Love pooches and their staff.

Just last week, I brought my dog here for a bath. Then I came back and realized that the sole of my dog was bleeding. I don't know what they did to my dog.

Excellent grooming. Couldn't be happier - and neither could my pooch! Will definitely be back.

Great people providing great service.

Alex and his team are great! Very professional and extremely caring! Cuda loves spending time there and we feel good knowing he is being well taken of....so glad we found Pooches!

This place is amazing! The owner, Alex, really cares about all of the pets. I am a veterinarian that lives in LIC and I always bring my dog to this location for boarding when I am away. My dog, Ralph, truly enjoys being at Pooches Sport & Spa. I never worry about him when I am away due to all of the staff members being so caring and helpful. I typically do not write reviews, but this place truly deserves recognition.

My Yorkshire Polly went to the Pooches for the first time today to be groomed. She looks beautiful and very calm. I didn't notice any stress after get home. She has very pleasant perfume on her fur and very well done hair cut. I strongly recommend Pooches Sport & Spa to everyone. Thank you guys!

I loved when Bruce was in charge and they said nothing would change under the new management but there have been significant changes. It is not the same service as it was. Hopefully they were things out.

Best place, best staff - happy dog approved ????

Dont bring your dogs to this place the worts worts place for grooming they charge you and dont groom your dogs plus many other thing the owner the wors never in my life bring my dogs again to this horrible place realy realy bad place

Absolutely love this place. It’s the only place we trust our little dog with. She gets groomed here, stays overnight here when we go out of town...it’s perfect. We’ve continued going here for almost three years now. We loved the old management and we also love the new management. I remember years back there was an outbreak of kennel cough and this place handled it SO responsibly. Even though our dog caught it, we were totally cool about it. It was the same thing as your kid catching the flu from someone at school. The Pooches team kept us in the know and did all they could go remedy the situation even though it was beyond anyone’s control. The way they handled that really impressed us. We moved away from the area about a year ago, but we still make the time to take her here for grooming and doggy overnight camp. I highly recommend it. Our dog is happy, we’re happy, everyone feels safe and responsible. I have nothing but the best things to say about this place!

I took my dog here prior to management change with no issues. I just took my dog here for $80 grooming on Sunday and he got fleas - disgusting. Will not be coming back ever again.