Pets Plus-Reptiles & Exotic Fish Lockport, New York

This pet store has tons of options for pets and items for caring for them but the actual store is horrible. You walk in and it absolutely stinks the puppys they have in cages with metal grates that they are stuck sitting,laying and walking on untill they are purchased except for a small thin pillow. They also had personal food and drinks in the refrigerator that they keep refrigerated bugs for pets.

Great place to take the kids to go hang out for an hour when you have no budget to go take them somewhere expensive. If birds rabbits cats dogs fish reptiles rodents you name my older kids loved going there when they were little. It's great when you're going in with little kids that don't have the attention span to hang out somewhere for hours

Mistreating Animals! They have been raided TWICE by the ASPCA! Not only for selling ILLEGAL animals but for ABUSING them too. Look it up on the news or online. Cruel to the poor animals. I would buy them all to save them if i could, but i wouldnt give my money to such a place

Not a place I'd buy from unfortunately

I wouldn't buy anything from here. Poor conditions, horrible experience.

If I could give them no stars I would... I went to the reptile expo in Manchester NH on Sunday and purchased a blue tongue skink from them... while he looked good there... I got him home put him in his enclosure and watched him... all of a sudden I can see something white moving around in his ear... all of a sudden it pops out the ear and its a maggot!!!! 3 maggots in total came out of his ear!!!! I've talked to vets and breeders and this is something they've mostly never heard of.... its from unsanitary living conditions a Fly laid eggs in his ear!!! This is very heartwrenching!!! How can a business sell animals with maggots!!! After reading reviews and multiple articles for animal cruelty I'm in such shock that they were aloud to be a vendor! I will be contacting the expo to inform them of this Terrible issue..

I give it 1 star because you can't give zero stars. The animals are in poor condition; stuck shed on just about every ball python, the fish had tattered fins, and the place simply STINKS!!! Had to wash my clothes as soon as I got home.

Even though they were super busy they took their time with helping me pick my daughter out her bird for her Christmas gift. It was literally like we were at a fancy car dealership. They were with me the whole process. I appreciated that as I definitely needed the help. Ive been going here for years for fish and a softshell turtle. All the things I get are in great health and are doing great. I will say the softshell turtle I got whom we named Thomas is a highlight of my house especially for guests. Will continue to do business with this place, just wish they were closer.

As a kid, I never saw how truly overcrowded this store is. Now as a student about to graduate into an animal field, the mistreatment in this store is very obvious. Some of the employees may truly care about these animals, but it's obvious that the owner is only in it for the money. While they may reply to this review saying that I'm wrong... The amount of people that have purchased a sick pet from the store is staggering and the issue speaks for itself.

DO NOT SHOP FROM HERE. REPORT SHOP FOR ANIMAL ABUSE ASAP. Most horrific pet store ever. Dead animals in cages, the animals that are still alive are in small overcrowded cages. puppies are in tiny cages with no blankets or anything, just a metal square. Animals are not taken care of here and the place should be shut down. Illegal exotic animals are kept here as well. Reptiles are not taken care of properly. whoever owns this place has no heart and deserves to rot in jail.

The owner Fred is the most knowledgeable and compassionate person in the animal industry. The prices are fair, and cheaper than most. The wide range and variety of it's inventory sets Pets Plus aside from any other pet store within several hundred miles radius... You won't ever be disappointed in taking the time to travel if you must, to have the ability to see what Fred's store has to offer. Thanks for reading my honest unbiased review, Russell T.

To many of those like myself that read reviews before visiting a business... You will notice many reviews that claim this business is being run improperly and the animals are being treated poorly.... This is about as far from the truth as it gets, this store treats their animals better than the majority of pet stores, especially the large chain pet stores. Before you read on, keep in mind that I am in no way affiliated with Pets Plus, I am simply an individual that keeps various different pets. New York State has clear guidelines licensed businesses must follow. NYS has determined what has to be used in relation to cages and care for puppies and dogs. NYS has done extensive research and has concluded that while the cage might not be ideal to house the animal long term, animals rarely stay at a store for any length of time, and this is the safest and healthiest way to house an animal for the short term. Pets Plus follows those guidelines perfectly. As others have pointed out you will notice the back of the store is warm and humid. While it may be slightly uncomfortable for you, that is the ideal environment for the reptiles, and most of the humidity comes from the fish tanks. Tropical fish prefer warmer waters, and as a result that water evaporates off of the surface of the water and lingers in the air which benefits the reptiles in the next room over. Many of you in the aquarium hobby won’t recognize the difference in humidity unless you have a lot of tanks, or a few large ones. Here you have dozens of tanks, with a total of thousands of gallons, all of that water evaporating has to go somewhere. People have pointed out the fish are kept improperly, the recommendation for fish is one inch per gallon of water, that recommendation helps most people getting into the world of aquariums and keeping fish. Those that have decades of experience as this store does know how to cycle a tank and keep fish properly kept, adding in live plants as well allows you to keep more than the one inch per gallon recommendation. These fish don’t remain in the store long as they usually find their way to someone’s home aquarium in a short period of time. Those who claim their prices are higher than the large chain pet stores are incorrect. Their prices on just about everything easily beats any chain pet store by a good margin. The only animals that come with a high price tag are rare/exotic species, and that price tag is on par or lower than what breeders are charging for an identical rare/exotic species. Now onto the birds, they all appear to be very well cared for, the only issue I had was a bird scream at me because my wife and I were busy talking to the other birds and not getting attention from us, once we gave them attention as well they were perfectly happy. If you’re looking for a pet store that is knowledgeable and can assist you with anything you need, Pets Plus is the place to go.

The little dogs and bunnies are so cute! I want them all!!!

This place has a massive selection of fish. They also have supplies for every animal you could want as a pet.

I am amazed at how clean and well kept these animals are for the number of pets for sale. Cages were spotless, the entire place smelled fresh and the employees were wonderful. I purchased a beautiful Green Cheeked Conure, who was hand fed and beautifully raised. I was sent home with a DNA test proving he is a male along with being parasite and disease free. Store was running a promotion for Black Friday, and I got him for $200 off! I could not be happier with my purchase, and I will be recommending all my friends and family to shop here. Will absolutely be returning and plan to purchase more birds/pets from them in the future. I’ve seen some somewhat negative reviews on here, and I’m so glad I didn’t listen and experienced this place for myself. I’m proud to say I’ve purchased a pet from here! The owner should be very proud.

Great place to get all of your pet supplies and great selection of fish

The store isn’t horrible but it could definitely do better, I have a ton of reptiles myself and I love the insect selection they have, but the actual reptiles they have there especially the snakes always seem to have mites, I’ve bought 2 snakes from there and they were covered in mites and even with vet help the snakes passed,( and yes these snakes were quarantined from my other reptiles when I purchased them, so it wasn’t my reptiles who gave them mites) I went to buy a 3rd from you guys because I thought it was a fluke but when I had the baby boa taken out so I could look it over it was infested with mites. As for the other reptiles they looked fine with just a quick glance, as for the puppy mill they run in there it’s disturbing, large to small breeds smushed in tiny cages where they have to stand on grates all day and sold for an astonishing amount, I suggest not to support that and rescue your animal from an actual rescue or a Breeder. In my opinion this store is only good for their necessities, food, toys, reptile lights etc. a quick tip to all before you get an animal here if you choose to buy one, check it over. Make sure it doesn’t have mites or fleas, make sure it’s not sick (labored breathing or runny nose) and make sure they are not extremely fatigued because there could be deeper issue under the surface which will cause you to spend more money, if they don’t allow you to check the animal over don’t get it.

Best spot upstate hands down!!!! I’m am now a monthly if not weekly visitor. Family vibe, great, knowledgeable, down to earth people.If you really love exotic animals this is the place.

I have a really cool pet snake that I caught here many years ago (probably 2005). My friend and I found it crawling around outside in the parking lot. It's bright red and very weird looking but we identified it as something called a "Candoia" or Pacific boa. I've had him ever since and he has grown like a champ. Love this place for that special memory!

Their animals are neglected. Seen some dead bunnies now and then. Lies about vet check-ups. See Male mice in the same cage fighting for dominance. Animals from this place always got something wrong with them so I advise to got to Jenns exotic pets! Pets are pretty well cared for there, way better & has a better selection, pricing is pretty reasonable for healthy pets ????

I stopped in this store for the first time today and left so upset. Dead bearded dragons in 2 separate enclosures, a lizard that had somehow escaped its cage and has injuries to its face, tail and feet, birds in cages that were way too small for their sizes, and the saddest sickest looking puppies. It was so heart breaking. I don’t understand how this place is allowed to be in operation. Or how anyone could give this place a positive review. Such cruelty. Shame on the city of Lockport and the store’s owners. Have an actual heart and do better than the bare minimum

The puppies need something better than metal cage bars to lay on for HOURS a day and night. There are never any towels or bedding in any of puppies cages. Cruel and lazy. Disgusting seriously.

I wish this place was closer to my home, my daughter who loves all animals had a ball. We weren't looking to buy that day, but now I know that if I ever decide to get a pet exactly where to come to get pretty much any kind of pet or pet accoutrement you can possibly imagine. Their reptile section was particularly impressive.

Terrible you should not allow these puppies in TINY cages, with no room to stretch.

It was amazing! So many healthy beautiful reptiles and a great selection of fish! Going back.

I hope this place is SHUT DOWN!!!!! Its deplorable to see these animals suffer...No air conditioning for these poor dogs,,burds,,rabbits ect....The birds are so scared and God knows what,,,but there pulling their own feathers out...I have had several friends in there taking pics of the animals..They make calls to try and get this place shut down or re-educated... I truly believe the puppies come from mills.. I pray ???? for something to change

This place should be closed forever!! Horrible old outdated building all the pets are in small tiny cages and the puppies and cats are in an enclosed room in uncomfortable cages on display with the entire building tempture constantly humid and hot in there. Even the arachnids(spiders) are in tiny little tupperware containers. I wasted $$ on buying 4 little neon glow fish for my children and 2 days later they all died, told me to bring the dead fish in to replace them. Nope i flushed them cause im not about to keep dead fish uncertain of when i can go back there to return them. SMDH. Would never recommend this place ever!

Love this place reptiles are awsome

very bad service tried to return a bird and employee was very rude and hung up on us and I wouldn't have to be rude if your employees were nicer and did not have a nasty and rude tone I would put zero but it would not let us if you want to get a good pet don’t go to this store

I am in love with this place. So many fish to choose from. All the different reptiles were an interesting find. Cute doggies and bunnies. Exotic birds grown and babies. Just an awesome place. Staff is super knowledgeable and friendly as well.