VCA Shaker Animal Hospital Latham, New York

Have brought my dogs here for years. Always great care.

Very professional very clean great postive attitudes at the front desk the crew at counter couldent ask for nicer people they always had smiles and treated evrryone with kindness and respect the nurse was a sweetheart greeted us with a big smile very respectful and the doctor was very understanding and toke her time explaining what might be wrong with my cat she was gentle and awesome doctor she made me feel calm when i was talking to her about my cat problems big plus they go over the treatment plan prices like blood work etc before they do anything get your permission first and thats a BIG plus for people who dont have alot of money treated my cat like family ty very much guys for taking care of my hunter dont ever change! P.s ty for the patience of my granddaughter lol

Been bringing my pets for 13 years. Doctors are so caring and understanding and the staff is wonderful.

Shaker Veterinary Hospital has been my cats' provider since 2016. They are always professional and courteous! It is helpful that they accept my Care Credit card and they offer overnight boarding.

Hello everyone. I brought my dog here twice over the past 3 weeks. I voiced my concerns with Dr. Jerry on both occasions, however he ignored my concerns. Dr. Jerry stated my dog could just be "dramatic". On each occasion my already small dog continued to lose weight, he did nothing. Our last appointment was on 10/4, Dr.Jerry again declared nothing was wrong. She was a very happy girl! Fast forward 9 days later my dog is dead. If you care about your fur babies DO NOT GO HERE. They do not care about your pets.

Today I went in to have my Golden Retriever treated for a disturbing health problem she was having. The Dr, a woman Vet, was very reassuring, professional, and answered all my questions. She then got help from 2 assistants to help hold my special Goldie. And the 3 of them successfully accomplished the treatment/ procedure within about 5 minutes. My Goldie is doing better. And I feel confident I know what to do in the future. I just was very concerned about my dog and the vet and her assistants were very confident about what to do and they did it quickly, carefully, vand my dog is much better. And I felt my dog was in good hands. And yes I would highly recommend this veterinarian.

Great service! Polite respectful & answered all questions & concerns. My new vet!

I’ve been a long-time patient at this facility and have not had any issues that sparked the need for a review until today. A few weeks ago, my cat went in for an annual exam and some vaccines. We were instructed to come back in 3-4 weeks for one booster shot. Upon check out I noticed that I was being charged for another exam fee on top of the booster fee. I was in the exam room for less than 10 minutes but was still charged $40 for an “off schedule vaccination”. When I called to dispute the charge I was told that it is technically an off schedule visit because it wasn’t apart of the wellness exam even though we were instructed to come back for the booster during the annual exam. There was no reason for me to be charged for another exam fee when that was neither the service that was scheduled nor provided. We will not be returning.

Amazing people!!! Helped with all my needs while comforting me.

Still need to wear masks. Must wait in your car until they come get you. Have a clear plastic shower curtain between you and the Dr. during exam. Seems VCA covid-19 protocols are over kill and needless at this point in time.

Been bringing our animals here for years. Great staff and doctors.

Prompt calls back and the drs and reception are friendly. We haven't had a bad experience. Like all vets they are on the pricey side but worth it for the care.

Seriously, not good. They forgot our appointment and thus left a healthy but frantic animal waiting in a cage in our car for 2 hours until she was so stressed she was dooling and panting and had to be placed in an oxygen cage. They refused to even discuss (nevermind diagnose) a condition we asked questions about because we found information about it ON THEIR WEBSITE. They seemed to lack the knowledge.They said go see a specialist with no explanation. On three occasions they promised to return calls and failed to do so. When we called with a follow-up question we were told we had already had our chance to talk with the vet during the phone consultation before the exam ans were really annoyed that we wanted more. I could go on but I won't. The vet herself seemed competent but I'd say just make another choice. There are plenty of vets around.

Hate waiting in the cold and not coming in to speak to doctor

I have been going to Shaker Vet for almost 20 years. The service is outstanding. They really do care about the well being of your pet. They have always been accommodating, especially since my Murphy Finnegan is part of the Golden Retriever Lifetime Study. I cannot imagine going anywhere else, and we just love Dr.Crowe and all the staff.

They are always so nice not only towards me (the human) but more important towards my pets, their hours are great for people like me that work long hours and their prices are super reasonable.

I have been using Shaker Vet for over 15 years. One of the main reasons I use them is because I can always get an appointment, usually the same same. I have 2 dogs and one cat. Today is the third time in 3 weeks I tried to get my dogs in because they were sick, couldn't eat and vomiting. Each time I was referred to an emergency clinic because they couldn't fit them in for 6 days! I am finished with Shaker Vet.

Will waste your time, even if you communicate what the pet will need. Does not give treatment as if it is their own pet. Overall just a really disappointing experience altogether.

The Drs here are very knowledgeable and kind when it comes to the animals and their humans. Its not the cheapest, but you definitely get what you pay for here. I have been bringing my animals here since I could drive. Almost 30 years.

Quick visit today for a vaccination and weight check for my two Aussies.

Gentle and loving vet service to your pets, very well organized precautions in this covid era.

Couldn't get an appt. Ridiculous.

I've been using Shaker Animal Hospital for my cats for the last 20+ years and they always took care of them in the highest degree. I lost my cat Suzie days ago, and Dr. Crowe helped me through my difficult decision during the last 2 weeks. Very caring people working here and did not push me for any procedures I didn't need or want. Thank you for your medical professionalism.

Dr. Cherry and the staff are wonderful to Baby. Thank you.

In late March one of my cats (patient) died unexpectedly. His name was Zack and it was very emotional for us but Shaker Vet was absolutely amazing to us. They gave us a absolutely beautiful box with his ashes and a beautiful paw print. Then a week later they sent us a beautiful card. We were so touched by their outpouring and then a few weeks ago a package came and it was a beautiful plate plaque In memory of Zack. I was so shocked and touched. Thank you so much

This place is a really great veterinary hospital to take your pets and the staff and the doctors are great also.

My Review is based on years of giving this place our money. I can say after 5 plus years today was the breaking point. This stems back to 2017 when my male dog was brought in and let go for the bloat in less than hour they released him. Thank god the fast thinking of my now X and myself we took him directly to the ER in Latham. When we tried to sit down and talk to the vet with everyone present they shrugged it off like it was nothing. 7k later between the ER and the 1 hour visit to Shaker our dog was saved. Fast forward 2 years I now have a female sheppard. I have come to realize this place is all about the money. My Female dog had problem that she had been seen by the Vet 3 times from May to mid June of this year and there solution after X-rays, 3 visits and pain meds was she was over worked. My Female dog was not overworked, what was found out was she had an infection that they had missed not once but twice. that ordeal was over 1k in charges after spending 1400 on the care club they offer nothing was covered under that. Today was the kicker, 3 times my female has been groomed and each time I ask and get the same price of 77. Nov 2019, feb 2020 and today. Each time I get the bill its 91 with taxes. Again been using this service with this location since before 2015. My male dog never cost this much and still they hike up the prices on my female dog . I called to speak to the manager and I was met with attitude. They will say no to that statement but I had a witness with me for the phone call. I was told this is the price and you paid it once before. 1st I had my bank records in front me of while on the phone and could see the 2 other charges from nov 2019 and Feb 2020 both where the same price of 77.89. Today 7/24/20 they hit me with a 91.64 charge for today's, and the best part was I was not looking for a anything for free i was looking for it to be fair. Instead the manager was rude and said " I will comp today but it is best you never come back again. " My opinion and its my opinion I think this place has some really nice people but a select few that are corp minded have destroyed this place. As for me I will never bring either of my pets back her again I suggest you all think very hard before using this place.

I’ve been bringing my pets here for over 15 years. I called tonight for an appointment for my dog. I was told they wouldn’t have any appointments until mid - late September. If it can’t wait to take my pet to an animal hospital. The receptionist was rude and not caring at all. In all the years I’ve been taking my pets here I’ve never been treated this way. Definitely looking for a new veterinarian!

Seems like it is a process of in and out quick like a $ quota. I was able to meet a vet for about 2 minutes. Then she said I will be off for a few days. I called 3 days later and asked about the results of his tests... .SERIOUSLY. you don't have any other vet that can read the results? They said someone would call me. NOPE I'm moving to another Vet.

The woman I spoke to Sounded a little rude seem like she wanted to get off the phone as soon as possible and I had a lot of questions and it seem to me like I was bothering her!