Groomintales Kingston, New York

I went to drop off my dog for his regular 8 week visit this am. And, although I always felt uneasy with the owner's professionalism and attitude I continued to bring my dog. His behavior heading there the last couple times was for good reasons. He shakes while we wait to go in. Today, she asked if I wanted the usual cut, I said yes. But, a quick reminder not too short around his eyes. This is where the conversation quickly escalated and she got very defensive. Then proceeded to say if I brushed my dog once in a while he wouldn't need to be cut so short and that when my husband comes he's find and that I'm the problem. I'm not sure how a small customer's suggestion can get such dramatic and eratic behavior. But I guess it's fair to say that both my dogs and my intuitions where right. There was no way I was leaving my dog. I've never seen him happier to leave. And will never be back and or recommend to anyone. If a business owner can take a small suggestion. And blow it up so big and go off on a customer like that. I certainly will never leave a helpless animal... good luck Nancy.. and don't pretned you don't know me like all your other negative reviews.

Finding a groomer for our 2 1/2 year old MiniBernadoodle whiile away from home at our cottage during Covid was a bit of a challenge for us. Fortunately, we discovered Groomintales and better yet, were able to get in quickly. When we arrived, the owner and her assistant were finishing up a nail clipping on a cute little pug who clearly did not have nail clipping anywhere on his list of fun things to do! We were immediately impressed with how carefully and skillfully both ladies worked to keep the pup at ease and to finish up the task. When it came time for our George Harrison, we described what we were looking for and then left our scruffy Velcro Dog, as we often refer to him - everything sticks to him - to complete our errands. When we returned hours later, we were dazzled by the sight of our new dog! Gone were the long, unkempt tangles and curls and in its place was a perfectly groomed handsome Doodle. We had left a couple of specific trimming instructions which were followed to a "T". We couldn't have been more pleased. The pricing was very reasonable which left us plenty of room for a tip, which was well earned. We will be returning again and again!

Excellent place to take your pet. Always happy with service and results

I decided three stars was fair. I had Nancy as a groomer for most of my dogs life. She turns 10 next month. For the most part I have been happy taking Tessa to her. Also Natasha is great. But last year right before covid started my son became ill forcing me to reschedule I would say about four appointments in a year and a half. I would reschedule them when I got my reminder call which could be anywhere from 2-7 days in advance. I rescheduled because my son’s appointments would be at the same time. The last time she told me she was frustrated when I reschedule when I get my reminder call and told me Natasha would call me to reschedule and she then hung up on me. I didn’t bother answering when Natasha called me back. The message she left said to call them back to reschedule when I know I could make it for sure. I never did. I found a new groomer. I think she could have asked me if something was wrong because I went to her for so long and that was new for me. I didn’t feel like I owed her an explanation in any way but had she asked, I would have explained. Anyway it’s good that she works with dogs and not people ????

They did an amazing job. So happy I found this groomer!

I have been getting my dogs groomed by Nancy at Groomin Tales for 13 years. Nancy is great, wouldn't go anywhere else

Nancy and her staff do an amazing job every time with our hairy matted Bernese and Newfoundland.

Great grooming and care for dogs.

The lady who trimmed our cats nails was very quick and friendly. The service was also very affordable.

Great nail cutting experience for our dog at Grooming Tales. Friendly and competent and great with the dog. I will return.

The owner, Nancy, is very rude. I was a new customer looking for a long term groomer and I made sure to steer clear after one visit! She’s rough with grooming the dogs and talked down to me while I was there. I won’t be giving her anymore of my business. HUGE mistake. I read the other comments and her responses seem to place blame on the customer instead of taking account for her actions/attitude. Not professional whatsoever. And no, Nancy, I will not post my name because you will write all over Facebook about your negative interactions with unpleased clients.

They work so well withbour dog that has a crazy amount of hair, and they are so loving and caring towards her as she can get scared sometimes, they are also extremely knowledgeable.

Absolutely adore Nancy and Natasha! They take care of my 3 mini Australian Sheppard’s every 5 weeks. My boys are happy and well looked after in their care! Could not ask for more! It has been many years that they have grooming them! Thank you!! Xoxo

Amazing service! Would highly recommend. Our pup is like brand new!

My 4 dogs always look great when I pick them up and Nancy & Natashia always make an effort to fit me in to their busy schedule.

I booked my dog an appointment elsewhere almost immediately after he got groomed here. I wouldn't have minded the rudeness of the owner/groomer if she had at least done a good job. The young lady working the cash was very nice, wouldn't recommend this place to anyone though.

I agree with other posts, the lady grooming (I believe is the owner) the pets is extremely rude, berates and criticizes her own customers. For a groomer who is average with standard pricing, take your pet elsewhere. I would not bring my pet even if the service was free, to avoid the hassle and irritation from the experience.