Elmwood Pet Supplies Buffalo, New York

Our fur baby and is love Elmwood Pet Supplies. John is simply the best!!! We always look forward to seeing him, such a friendly guy.

A place that woman and children can feel safe.. family friendly.

Staff took extra time showing us winter wear for our doggie and making sure it fit properly. Detailed explanations of the benefits and drawbacks of the choices. Excellent personalized service. Additional plus is that it is a local business rather than a chain. Multiple good shopping experiences by our family as well as praise from my pet parent friends.

Very nice place in people

Very helpful employees and wonderful selection of pet supplies. More personal than a chain pet store. Will definitely be back to shop for my fur babies again.

Owner and workers are very nice and super friendly! They helped me finding the right food for my cats after moving from Italy! I will always go to them and always be thankful for their help and support!

So many things to get for your super friends

We had such a fantastic experience at this shop! We just moved here from Missouri, and we had a difficult time finding good pet supplies store for our puppies. This shop had everything we needed, and a gentleman named Tom who worked there helped us find everything we needed and more! Their prices are very reasonable. We definitely will become their regular customers. Highly recommended!

They have the best selection - better than any big box store. Super helpful, great recs- they know pets!

Amazing, and the owner is doing a lot of good!

I actually did not get a chance to enter this store before having management be completely rude and sassy with me over the phone. They were the opposite of helpful and wasted my time.

Great selection and helpful staff

The owners and staff are exceptionally pleasant, knowledgeable, and welcoming. Highly recommended for any of your fur-babies' needs.

Great products lots to choose from. Great to support local!

My local pet store. Always available, super efficient and lots of great products/brands for my cats! Great staff! Helpful!

Very polite, very knowledgeable, and great prices... Would strongly recommend

Thank you again John for your tips on separation anxiety for Brownie.

Love this local pet shop. Great team. Great products. Great prices. They deliver. Price match. Knowledgeable. Store looks awesome.

Best variety, prices & customer service- friendly, extremely helpful, & happy to answer any questions you have with a level of expertise! Thank you John for all you do- I appreciate you & your delivering during this time of social distancing (they delivered pre-pandemic, but it means more now to me if that makes sense). If I could give more than 5 stars I would, all the way!

Got feeder fish for my turtles.. Can't go inside store best if you call and order ahead

Very kind staff, and knowledgeable about the best selections for your pets needs. Will be going again soon.

They helped me with my dog and her allergies. They even gave me samples of food!

Great little local pet supplies store!

The perfect one stop shop for your pet. If people who are walking there dogs by only pick up there dogs poop like responsible dog owner should everything would be perfect. How's that a business has to go out and clean up a dog's mess everyday before they open, they seem to do it happily although one would wonder what would it take or responsible owners just to pick up what a pet does and not have him do it on the sidewalk or in front of a business.

I called before I went to Elmwood Pet Supplies asking for Black Angelfish and the woman that I spoke with told me that she would check. She assured me that they had some small ones but they were not monotone black but mostly black. Previously, I had went to Mystic Blue and bought some blue Angelfish because I grew tiresome with looking for the black morphs. I arrived at this place at 7:00pm on the dot and I opened the door not realizing that they were only doing curbside orders and that they close at 7:00pm. I was immediately met with argumentative and RUDE staff telling me that "they were closed" and that "even if they were open they are only doing curbside orders". Online it states that they are open until 8:00pm and even on their facebook page it says so. I will provide screenshots of this to prove that I was not showing up there knowing that they were closed. I told them I called before hand and asked them about angelfish and the owner says "No, no fish here.". Let's keep in mind, I have shopped here sparingly throughout my time in college and I know they sold them. Why would his employee tell me that the fish were there if they weren't. The girl I spoke with on the phone says "we do have those little black ones..." back to her manager. He is still in denial even after I repeat: "I called before hand and you said that you hand them." He follows with "I will get HER some angelfish and you guys can go." I do not know why this was said but I have a beard and I do not sound feminine so maybe he said this to be funny or something because I am obviously not a girl. He comes back out with the Angelfish and he does not let me see the fish before hand so that I would be able to access the health of the fish.They are wrapped up in a paper bag and he says "The total is $8.68." & "Where did you even see that we close at 8? It says it online that we close at 7! It's been like that for a year!" I give him my card and he closes the door and after he puts the charge through he opens the door back up where I show him that it clearly says online that they close at 8 and I take my card back with the fish wrapped in a bag. He then proceeds with "Well it's been like that for a year. I haven't scooped any fish in years and my employees want to leave immediately after closing." His tone changed a bit here and he was less combative but it does not dismiss the previous attitude I was met with upon arrival by him and the other male employee. For $8.68 I really should not have went through all of this but It's the fish that I wanted and they are hard to find around here. Literally every store I went to had every other variety but the black/marbled angels. One of the fish IS missing one of his ventral fins but they otherwise seem healthy and ate after they were acclimated in the water. This pet store is not what it used to be and it's upsetting but look at the climate we are in. Everyone is showing their true colors and thats fine. I'll take this is as a lesson and make a mental note of where to spend my money in the future.

Very excellent customer service and had what I needed.

The kindest people ever. Delivering to locals and donating to local animal shelter's. I feel very good spending money here for my fur babies and my community.

One of the oldest businesses on the Elmwood Strip, and it's easy to see why

Delightful service and very good knowledge of animal needs, along with very fair prices

It is a nice store