Zen Animals Brooklyn, New York

I took my Bulldog "Big Mac" here this weekend. My paw child is a big baby! He went in and was very anxious. When I came back to pick him up he was so calm and just sat there so nice with one of the groomers. I was in total shock. He's been other places and this was a first! I wil definitely be bringing him back.

I have been taking my pup for 3 years already and they are awesome. So friendly and welcoming and they always take good care of my pup.

Created an appointment for my cat for 12/28/2021 on thumbtack as well as the day of confirmed with the facility for the appointment at 11:00 for my 5:00pm cat grooming appointment. At the time of the appointment there was no communication except for a virtual assistant that stated the groomer was on their way and they would reach out to them and provide me their number. Provided me a number of another company that was a nutrition company and no one reached out or stated that the groomer was apparently never looped in. I called/texted the virtual assistant and stated we can go ahead and cancel since it’s an hour after the initial appointment and no communication. Owner Gabrielle reached out and stated there was a glitch in their system and the groomer was never looped in and that she thought I was talking about a dog grooming appointment. The thumbtack initial conversation I stated it was for a cat and called to confirm the appointment, you would think as an owner they would be able to personally reach out and confirm with the groomer if they were called by the customer. Don’t waste your time with this facility, waste of time and no form of communication.

Groomer Jonathan came to our home and took very good care of our Rottie, Cairo. Groomer Jonathan explained Everything that would take place during Cairo's grooming session, in order to that we would be pleased with the outcome. After Cairo's grooming session, he looked and smelled AMAZING!! I would definitely obtain Jonathan's services in the future. I highly recommend him. Thank you Jonathan and thank you to Zen' Holistic Grooming Services;)

Absolute nightmare scenario. Dirty shop. Bad customer service. Not the groom we asked for. Took 5 hours. My dog looked horrible. Very upset. Overpriced unlabeled tch don’t even come out the bottle. Dont go here. Go to Brooklyn Paw House. Boom.

My dog sheds a lot so I always get the deshedding treatment. I’ve recently switch to zen because their organic treatment works well for my baby. It actually last longer. After every appointment she comes out happy, smelling fresh and the shedding is small to none. Thank you zen care. You guys got yourself a loyal customer????????????

Great place - everyone is so friendly and I feel safe leaving my dog here.

They keep my dog fly ????

Had to help groomer bathe dog. Had to hold dog while she was blow dryed. Gentleman was great just not prepared

I love taking my dog Biscuits to get groomed very nice place great services, if you haven't yet don't second guess go for it.

Well my Yorkie got a great haircut plus the staff is excellent but the place doesn't smell so fresh

My pups went for their first grooming today and they came back happy and clean and beautifully groomed! Thank you, you've earned yourselves a loyal new customer.

Great customer service! I was able to text them any questions I had & they were very responsive. Our dog had a great experience & loved the staff. Definitely recommended!

I specifically requested a trim for Max, and they gave him a full hair cut. They don’t know how to follow directions on what the pet owner wants, I showed a photo of the style I wanted. Not even close! Not to mention, how unprofessional and suspicious I find that they from the start say “we don’t accept credit card” but when they saw me having trouble with the payment then they were willing to accept it. Nevertheless, the extra $25 charge for few nots, shouldn’t that be included in the price? And you can not argue this with me. I shower Max every week, and I make sure his nots are fully gone. So I doubt he had that many to charge extra. As a grooming business owner you should know the challenges you face with pets, and charging extra for each little thing you find down the road seems very unpleasant to me. Long story short… I paid $175 for a hair cut that could’ve cost me $80 with a local groomer. Max didn’t even smell like anything, no perfume, nor like shampoo.

Our English bulldog seemed to really love his appointment at Zen Animals and his coat is SO soft and clean. He even makes less noise on the wood floors thanks to his nail filing! We'll definitely book another appointment for our pup. They took great care of our dog, whose got sensitive skin. Thank you!

The team that they hire is very unprofessional with things and the place smells very bad

Zen Animals is an amazing pet spa and grooming place..I bring my dog here often at the end of the service she smells and looks amazing!! I love that this place have products that are vegan and cruelty free as well! The owner Gabriella is very cooperative and helpful when booking appointments as well as the employees in store.. I highly recommend this place and will continue coming here!

They are very professional and the groomer does a good job with the haircuts and reception is amazing

This is the most unprofessional, inconsiderate, rude animal service business in Brooklyn. My sister took her dog there today to get groomed and specifically stated how she wanted her dog to be groomed. She stated that she wanted a little bit of hair clip from the top in a teddy bear cut and for his body to be cut down But not low (she even picked the fur length). Unfortunately, my sister’s dog is a rescue dog so he was a bit matted however upon discovering that he would need to be shaved lower than her original request no one from the establishment contacted her to let her know that he would be shaved bald. Not only did they groom her dog poorly but they claimed he had an ingrown nail that they removed which resulted in a lot of bleeding. This is completely untrue as my sister’s dog was recently seen at the vet and all his nails were fine. I believe they cut his nail too deep which caused severe bleeding as they was rushing and not paying attention to what they were doing. My sister and her son left the establishment crying. The owner and manager refused to apologize or compensate my sister for this huge inconvenience and the trauma her dog had to face. PLEASE I REPEAT IF YOU LOVE YOUR PET PLEASE DO NOT BRING YOUR PET HERE!!!!!! Horrible Service. See photos below. Future customers beware!! Update- regardless of the response received from the owner the experience was terrible. Similar to all the other negative experiences received by other customers. If these groomers have over 25 years of experience why are there so many instances (future customers please look at the negative reviews) in which they have injured people dogs like they did my sister’s dog. Terrible experience. Do not bring your dog here these groomers are not experienced and the owner covers for them when mistakes are made!! Unacceptable.

Robbie, my Old English Sheepdog, loves the professional brushing and grooming that keeps his coat looking smart and spiffy. The affection and attention he receives here keeps him mellow and content when being groomed or boarding.

My puppy is so clean and smells great ! The shedding remedy I added on changed my life! I’ll be coming here at least once every 4-6 weeks for upkeep. Do it if your fur baby sheds a buncj

Zen animals never fails me ! I love bringing my dog here she always comes back happy and smelling great !

I’ve been taking my yorkie Biscuit to Zen For awhile now. Gabriella is amazing and very accommodating. This last visit Biscuit got a haircut from the groomer Adelson. Adelson is amazing and this is biscuit vest haircut yet. Biscuit is also in a very good mood which is unusual for him after his grooming visits. That just means he was in really good hands!

Zen Animals usually takes care of my Max however, the service has been slacking especially today. I am very upset that I paid 101 dollars and my white dog still looks as if he was not bathed, his nails not clipped and damp.

I am writing my review while this experience is still fresh on my mind. I went to this place to drop off my dog while I went on vacation for a week. I initially thought this would be a good idea since the owner was texting me. I could not be anymore wrong. The first warning sign was that when we dropped off our dog, they charged us upfront for all his services (getting a wash + the stay). Everywhere else I've used, they charge at the end-like normal hotels. And no, this was not for a deposit, they just want all the money upfront. The owner text me and told me that they take pick ups in the evening, between 7-9pm. My fiance went there at 7:30 and stood in front of the store for ovefr 30 min, ringing the doorbell and calling with no one answering. I called there as well, and couldn't even leave a voice message because their VM box was full. I finally heard back from the owner and she told me she'd call the man who sleeps downstairs to open the door. So we go back and when we see my dog, he's afraid to leave his little crate. Also-I brought our own crate, toys and dog bed since this was my dog's first time there-All of his belongings were misssing and his leash was ripped. The man there, Ivan called the owner, who could not account for the missing items or what happened. I also realized that even though I paid for him to get a wash, he was still dirty. I WILL NEVER GO HERE AGAIN AND I WARN EVERYONE ELSE NOT TO GIVE THIS PLACE BUSINESS.

My buddy"Maley" poodle mix, loves the time he's with friends at Zen Animals.

Great service. My dog looks nice and smells amazing.

My 2 babies 18 months old Yorkies????. I Was so surprised that there cuts looked so wonderful ???? And they were so relaxed and happy when I arrived for their pick up. I have my found my babies there forever Groomer with Ms Gabrielle ????

I liked the haircut they gave my dog (she’s a shih tzu mixed), but they lied and told me my dog had a rash but really they cut her. The area was swollen, it was a size of a ping pong ball and red. I asked what it was the lady at the front desk told me her skin was really irritated and it’s a rash, that’s why the area is so red. She also came back home with a nasty cough. I searched it up and it’s called “kennel cough”. She got it from one of the dogs there. It’s easily contagious and common at dog parks and groomers.This is my third time going to them not once has she had a rash. I think it may be my last time going back.

I love they hospitality and very friendly and the staff is the bomb.com when your dog is scared and you are too they really make good