Bff Petwash Brooklyn, New York

Arrived with my dog and was told I didn’t have an appointment. Once I clarified I did indeed had one I was able to leave him. I was told 3 hours. Then I was told 1 more hour. Then I was made to wait 30 min with no update. The owner forgot to notify me. Which I understand. But what I didn’t understand was why my dog was left in the lobby unattended I was told there wasn’t enough “cages”. Which seems like a problem on their end. And no excuse to leave a dog hooked up in the lobby. Anyone could’ve just walked in and taken him. This was the second time we’ve had a mediocre experience at this place. They groom pretty well but at what cost? Our dog came back kind of timid and he’s super outgoing. Not going back. Avoid. I’d rather pay more than to deal with unprofessional service.

They were patient with him. Look at my fluffy guy!

Five stars for the grooming service. However something is going on with their booking system lately. So confirm your appointments if possible. I booked my appointment online and got a confirmation email, but was told by the Groomer the day of my appointment that they could not do cats when I arrived. Went back two days later on the day that was rebooked, and the Groomer who Could do cats, could not find the appointment, but was nice enough to do the service. Appointments should be confirmed the day before by a business and messages left returned.

Booked for a groom w/haircut and told it would be 2 hours. Picked her up 3 hours later and all they did was a blowout without the cut which made her look ridiculous. We didn't get charged the 15 extra dollars but that was THE primary reason we were doing it and it's baseline expensive. Sure would have been nice if they told us before we got there. She also had a small abrasion on one of her legs which was super obvious but they didn't feel the need to mention what happened. We paid for the "deshedder" treatment and when I pet her INSTORE, literally globs of hair were still coming off. For only a measly 70 bucks, all this could be yours!

The DYI service only cost $18 soap included

It was Cooper's first time at the groomers and the staff made him feel right at home. He came back looking great and his nails were done perfectly. Thank you!

Me and my families new puppy "Three" had an amazing time at BFF Petwash. The care and concern they showed for him was amazing. They have earned a long-term customer in us.

Unfortunately had two really negative experiences here with the same groomer both times. I know times are tough right now but that is no reason to be rude and degrading to customers.

Please don't go. These people might put your beloved pet in danger, my friend's dog has received chemical burns and it's eyes turned green, my friend even had to take his pet to the ER. I hope he ll be able to see and his eyes turn normal color very soon! Beware!!

We have been fans of BFF pet wash prior to this appointment and had exclusively used the self wash station. We decided to get a full grooming for our doodle and the experience was negative. The groomer was an hour late to the appointment without apology and though she was friendly the whole experience was unprofessional. It cost more than was advertised online and my dog’s hair is insanely short. He looks like an alien. Still love him but do not recommend.

I looove this place! My mini Aussi is always happy after

Having 5 dogs from seniors to pups, some with allergies, I need a place that can groom them that is reliable. This is the best place. They always do an amazing job!

I would leave a zero if I could. First of all. These “groomers” are NOT groomers. They butchered the most basic Lion cut like really. Then the owner disputes not only the price but the cut. Girl. THEN MY HOMIE HAD HIS DOG GET CHEMICAL BURNS ON HER EYES. AVOID THIS PLACE IS HORRIBLE

Dishonest fees and lack of transparency. The owner told me they charge an additional 50% for doodles even with pre/shaved hair, because they are a designer breed and pet owners can afford it. Schuyler does a great job with dog washes and haircuts!! Beautiful groom and my dog doesn’t hate it there.

My dog hates getting his nails clipped but they do a great job despite all of his squirming! Everyone is very kind, especially Ania

DO NOT BRING YOUR PET HERE! We picked up our poor pup and she wouldnt open her eyes (turns out shes not the first pup here to have chemical burn in her eyes) and we also found NUMEROUS cuts all over her tummy and a big cut on the back of her neck. They tried to tell us the cuts on her tummy were "there before". DO NOT TRUST THESE PEOPLE WITH YOUR PET

I have truly never been so confused by an experience in my life. I called ahead to make sure I’d be able to use the self-wash tub for my dog, and she confirmed I could come at 6:30. Showed up on the dot and no one was there. Called the store and she says she is going to have “someone in the building let me in.” 5 minutes later, a woman with NO MASK lets us in and loiters in the store...still without a mask. When we were finally done with the wash she was nowhere to be found when we tried to pay. We called and called, no answer. So she finally flagged us down when we walked out so we could pay!!! What on earth. Also, it was super dirty and the shampoos are low quality and gave me a rash. Never again.

We’ve been taking our pups to BFF since they opened and would never take them anywhere else. They are fast and thorough- worth every penny!

I just left and it was a horrible customer service! I never in my life felt so bad for asking questions or just trying to communicate with the staff!

Nice place to groom your best friend

My pup loves this place

Please update your open times on google. Walked 25 minutes with my dog here today because google says you’re open. Very annoying

Everyone is super friendly and so sweet with my dog.

My dog, Molly, is a rescue and very shy and fearful. Previous attempts at grooming at three different places didn't go well. The young lady groomers at BFF were patient and understanding and were able to bathe and trim Molly. She came out wagging her tail and looking great. I was so grateful and highly recommend BFF.

Very kind and patient staff. My dog is fussy and they tak their time with him and give him the love and kindness that he needs. Thank you SO much for everything!!

I LOVE bff pet wash. Can’t say enough good things about this place. My tiny dog goes for nailtrims and grooming and everyone is SO NICE to him. He’s a tiny rescue dog and is really sensitive and needy, and Viyonnie takes such thoughtful care of him, it means so much to see our dog treated with such care, attention, and patience. If you’re not local this place is definitely worth the trip! Your pup will thank you :)

Honestly, went for the first time and it was easy, the staff was friendly, and my pug came back with a pep in her step! First time visit and making this our new go-to pet wash in the neighborhood!

Absolutely love this place! They take such great care of my pit bull Lily. Highly highly highly recommend. Place is clean and workers are professional and obvious animal lovers

Making an online appointment was so easy and despite how busy it was I had my dog’s nails trimmed very quickly. They obviously care about their canine customers and I would recommend them to anyone

Great set up. Great people.