Animal Clinic of Long Island City Astoria, New York

The doctors and their assistants are very friendly and helpful. But the front desk ladies are very rude, especially through the phone!!

STAY AWAY FROM THIS CLINIC PLEASE!!! this is the 3 time going to this clinic, I have a English Bulldog in less than a month I have had to visit the clinic two times for the same reason the doctor told me that my dog had an allergy and he needed an antibiotic and an injection. That cost me $280. Well I did not see any change in my dog, he continued with the discomfort. I called the clinic but the doctor never called back, until one week later and She told me to take him back, Guess what? in less that a month SHE TOLD ME THAT HE IS WORSE AND that he needs another vaccine and medication for the allergy, I have to paid $500. in total $780 in less that a month, The lady Doctor is very Rude when I asked why in less that a month she said well ENGLISH BULLDOGS ARE VERY EXPENSIVE AND THEIR MAINTENANCE TOO. PLEASE LISTEN TO ME do not take your pet there.

Vet is good, but nearly every time I call I get put on hold for forever and repeatedly have been hung up on when answered after waiting for 5+minutes. I know everywhere is short staffed at the moment, but just a quick notice of when they could get to my question rather than hanging up would be appreciated.

Dr. Gapas a wonderful and compassionate veterinarian. We always have our pets needs taken care of at her office.

Stay away from this place ,this is my second time going to this place , my dog had a rash , they took my dog inside and they never informed me what kind if medicine they will give my dog , the lady doctor was very rude she was pushing me to get a allergic test when. said no she turned around and left and my dog start screaming they ere cutting her nails they NEVER asking me if i want too , i got so mad and said DONOT cut my dog nails because only her groomer knows how to do it very well ,the doctor got so mad because she couldn’t force me to do what she want the test is $600 and i can’t afford it, she never came back out really rude and also the front desk girl was very very rude she charged a cone for-my dog and i said no she did not get the cone because she had one she had an attitude i said i want my refund , she was with a bad attitude , i never experience this type of treatment this time i feel like they only want your money, and if you say no they ignore you , STAY AWAY FROM THIS PLACE IF YOU REALLY LOVE YOUR PET

I have been going to Animal Clinic of LIC since I got my first rescue cat in Jan 2016. Dr. Gapas and team have continuously provided the best medical care for my cats. Excellent facility and caring staff. Everyone knows the patient and what is happening every step of the way: exam, procedures and follow-up. You and and your pets are treated like family. They also have an in-house groomer and sell cat food/supplements/supplies. One stop shop for all your pet needs. Just an added note: Badette in Front office is key to this vet clinic’s success. Not only does she run the office efficiently, but she is also the one person in Front office who has excellent customer service skills and has addressed customer issues efficiently. She is truly special and one-of-a-kind. I hope she gets recognized and rewarded for her exceptional work. Thank you.

Everyone front the front desk is very professional and helpful. I highly recommend this place.

The dr. And staff are very kind and professionals

My wife, dog and I are visiting the city from out of state and my dog had an issue. The clinic got me in quickly and treated my girl gently and thoroughly. Everyone was VERY friendly, from the front desk on back. They came out and gave her treats while we were waiting to keep her calm and happy. I have a great vet back home but if i lived here I would change to ACoLIC in a minute. Thank you for the wonderful care!

Everybody is very nice and treated my fur baby well. Good experience????????

They were 3 appts behind when we got there and didn’t think to call and let us know. We came during our work day and waited an hour before we were called in. Once in the dr was very nice in explaining everything to us about why we brought our cat in. But the lengthy wait wasn’t enjoyable.

DO NOT COME HERE!! I had to come here just to get my dogs eye ulcer checked while my reg vet was out of town.. should be simple check… besides it being dirty and the staff extremely rude. They manhandled my pup and because of that her eye got worse. I tried getting ahold of the vet for two days to see what happened. Because they would not let me in the room. It took me calling every hr for a day straight to get a conversation with a different vet in the office who said bring her in. He could not figure it out. Seemed concerned himself told me to probably go to the er. When I asked how much I owed they said nothing since it was from something that happened there the day prior. I took my dog to the er and because of what happened she had to have eye surgery. And then they have the audacity to send me a bill of $90 when they originally said no you do not owe anything! They didn’t even do anything except poke and prod and say umm take her to the er. He didn’t even know how to use the eye pressure machine and just kept doing it to her. Beyond ridiculous!! Save your pet and your money DO NOT GO HERE!!!

I've been bringing my animals to Dr. Gappas for 20 years and she is an exceptional doctor who really cares about the animals and will not try to sell you a bunch of stuff you don't need. She's the best in Queens.

Adopted our cat from them. Everyone is nice

They truly care about your fur family members. Everyone front the front desk is knowledgeable and patient with questions and phone calls. I have a husky that had a mass removal surgery and the specialist was great. The dog and place of removal recovered well. The doctor informed us of all possible options as well as the procedure. Great place and going back for my husky tail mass removal.

Initially, they were welcoming and friendly but after several more visits, I would recommend to stay away. They try to sell you products for your pet at every possible moment. The vet told me to come in one last time so that my puppy receive her last DHLPPC shot. I came in, she got her shot, an old veterinarian lady came out and told me that my puppy has to come in for her last DHLPPC shot and i was like then what shot did you give my dog today? She didn't answer my question and proceeded to say that she's too young right now for the final shot and have to come back next time. I was in shock because somewhere, somehow they misinformed me and did not even bother to apologize. I probe further to what shot did my puppy get that day and she keeps avoiding the question and keeps spewing out facts about what age a puppy should take their shot and that I they will print out a vaccine fact sheet for me. I did my research already before getting my puppy, I did not need her to tell me these. It was pointless arguing because it finally dawned on me that they just wanted me to come back. They charge $50 for every vet visit hence they try to get you to come back often. The last straw that prompted me to put this review was when I contacted this place for vaccine history. This place is super unresponsive. I called for vaccine information and they would put me on hold for over 15 minutes. I've been here before so I can tell that they aren't super busy and definitely have the capacity fulfil my request had they spend one minute listening. They do not answer emails and followup emails. I cannot bring my dog to any daycare or sign up for insurance due to this. Please do yourself a favor and stay away.

I highly recommend this place! I’ve had cats my whole life and never really came from a veterinarian visit thinking “wow, that was a great experience!” The costs are usually unexpectedly expensive, the interactions are usually unpleasant, etc. This was not the case here. I was informed of everything up front, when I called to make an appointment. They told me what to expect from the procedure, the estimated cost, the timeline, and what to bring. They also answered any questions I had, before booking- without hesitation and in a super friendly manner. The day of my appointment, I arrived, filled out some forms, and they took my cat. The called me exactly when they said they would & I only waited about 10 minutes- mainly because of COVID limitations on how many people they can have inside. They treated my cat with love, even though he can get a little feisty with new people and I love that they were clear on the instructions with the medicine. The best part, it was all liquid doses, which when it comes to animals makes everything so much easier. I deeply wish I had found this place last year when I lost my cat, but I am so grateful they are my new cat Bosely’s vets! Thank you so much.

Horrific customer service!! With lots of hidden fees. My dog is petrified of this place and I will never bring him back here. I can only imagine what happens when pet owner’s drop their pups off for grooming. NEVER AGAIN!!!

Dr. Gapas and her staff always treat our cat wonderfully, and I highly recommend them. They always follow up to check on the cat, or if I leave a message with a question.

They always follow-up with you. And also carry some healthy brands of cat/dog food which is convenient!

This place is the bomb! Thanks for everything you guys do!

Very nice,professional and doctor rivas is amazing person....I loved

I am so very grateful to Dr. Gapas and the entire team at the Animal Clinic. My cat was in pretty bad shape and is home now and completely well. She was not a easy patient as she was a stray and pretty feral. She gave them a really tough time, but they are all professionals there, they got the job done. I've used them for years and will continue to do so for all my pets needs. Thank You!!!

I normally check my dog with Dr. Gapas and she takes time to answer all the questions we have and we like her.. Recently I took my dog for regular visit and Dr Gapas wasn't there so we were seen by Dr. Alvaralez who haste everything and didn't even finish examining my dog let alone giving time to ask question and began taking another customer who say it was emergency . So disappointed. Dont think will go back there anymore. I like Dr Gapas however.

Took my kitten here and they treated her. But they also charged me $75 for an office visit with nailing trimming but didn’t trim her nails at all. Which just leads me to the conclusion I had prior to going, which is that all these privately owned vets are just a huge ploy to get money. Will be sticking to ASPCA.

I came here because of the great reviews and was seriously underwhelmed. While the assistant was helpful & kind (also cute) handling my baby, the vet was not informative throughout the exam. I had to pry for information & thoughts on treatment (she has an allergy rash). After declining the $400 allergy test she seemed significantly less enthused to treat her, and when I showed her a dental issue she really did not seem like she knew what she was doing or she did not care to be doing further work. I left with a cone & ointment & hope she’ll get better because I don’t want to have to bring her back here. It was suggested by a fellow pet owner in the waiting room that Doctor Alvarez is much better so if I do have to bring her back we will give him a shot. I am not happy with the appointment overall. You can thank your assistant for the extra star, w/ out him it’d be a solid 2.

It's expensive, as most vets are. But they take really good care of your fuzzy little buddies.

I recently had the displeasure of working with a different vet in Middle Village. I had adopted a new cat and this particular vet was preferred by the rescue organization and knew the new cat's history so I returned for a follow up visit. The entire experience was incredibly frustrating and I was left feeling like the vets were really not on the ball or concerned about my new cat's well being. The whole experience reminded me of how much I love Animal Clinic of LIC and especially Dr. Gapas. She has been seeing my other 18 year old cat for a number of years now. They are so easy to work with from scheduling (often get me in same day or next) to thoroughly answering all my questions to always making the correct diagnosis and assessment. Also, Dr. Gapas always takes the time to personally call after visits to check up on my senior kitty. Love, love, love this place and wouldn't go anywhere else in the future.

Dr. Emma Gapas is knowledgeable about raw diets and holistic integration. Patient and understanding when your trying to explain to her your concerns and worries. Administration wise- knowledgeable staff, kind and attentive. Maintained the guidelines for safety measures during this hard times. My appointment was at 12PM and the staff was fast and got things rolling on a timely manner. I love that they have the scale outside in the waiting areas so you can know your dogs weight of the bat. The clinics was clean, safe, and cozy. Personally, I have been to 3 vet clinics before finding this place, which I found on the The American Holistic Veterinary Medical Association ( AHVMA) after endless research, for my 6M puppy Dogo Argentino. I am very happy!

Fantastic doctors, great care for my Pets.