PetSmart Albany, New York

I called ahead looking for a chinchilla and was told it was first come first serve, but that one would be in today around 1-4pm. I figured I'd stop in early around 12:30pm and wait until it arrived, but the chinchilla had already arrived and been sold... talk about poor customer service

They always have the Puppy pads in stock.

Called every PetSmart in a 40 mi radius and none had female rats, ended up coming here for three male rats that they had in stock, so far they're Sneezy but getting along just fine!

Great pet smart I go here to buy fishys

This particular store at Washington Extension in Albany must've gone through a Staff change. The two people I encountered were obvious animal lovers, one employee was talking endearingly to a lizard while feeding it. They were pleasant and interested in our pets. Nice change of staff or I hit the store at a good time

Staff very friendly and helpful. They know their stuff on all pets. But what is definitely needed is more healthy treats for cats and dogs in bladder, UTI treats. Other than that you got it going on

I had a horrible experience with the dog grooming and the store manager does not know how to treat customers when they have legitimate issues with the groomer. I will not ever buy anything from the store or chain again. We have more than one pet and I spend over $ 1,000 per year. Too bad!!

Went there to buy 2 pet taxi's for upcoming flight. No luck. VERY poor choices. Did not have what we we needed

Associate helped me pick out a tank for my brand new turtle. She gave me all the information I needed. The only area of improvement needed is I wish they had a trolly or something to put the heavy items on to bring out to your car

Nice store clean and great selection

It's like Walmart, but for pets...and they can shop here, too. So much fun!

I like PetSmart but their prices are a little too high

Very friendly and knowledgeable about the products they sell. They're very interested in the breed of animal you have and what is best for them and they always make recommendations to your needs and financial status

I brought my dog Macy to get her nails cut great place highly recommended fast and professional service

The store was clean, well lighted with plenty of space to move about and find product. It was also easy to pickup what I had ordered online.

When I called to make an appointment for my dog I was given the date of 8/10/21 at 12:45. When I arrived with my dog I was informed that my dogs appointment is on the 17th not today. I have my own appointments scheduled for after I dropped The dog off. Now I have to bring the dog home And cancel one of my appointments. Lost money and time because someone in the grooming department made a mistake. Last time I brought my dog the hair cut was so awful. Petsmart will not get my business ever again. If I could give 0 stars I would. The one picture is how I asked my dog to be cut last time and the other two are how he came home. Who cuts a Yorkie like that.

i do not think pet smart is the best value for cat food. i really like their vast variety of food.

Good store. Friendly staff. Found what I was looking for.

Had to do an exchange, very helpful.

Prices are sometimes high, but can usually find what we need.

The attitudes that the staff and the manager have is ridiculous they make grooming appointments to get you all the way to the appointment to tell you that you dont have an appointment and then lie and say they dont have any males working there they cut you off as your try to talk and have zero intention on helping you!!!!!would never recommend anyone to this poorly place they also have complaints on how they treat the dogs when they get groomed some walk away n turn there backs on the dogs never go there!! They dont care about nothing and they surely wanted to call police over there mistakes

Fast, professional, friendly & 1/2 the price at the vet

Still using curbside pick up. Very convenient

i did not even put my fish in its tank and it died. and the fact that you have to have a 14-day money back policy is ridiculous.

The accuracy of their stock when you order online can be a little unreliable, but otherwise it's a fine store with friendly, fairly knowledgeable staff. It also tends to be a little understaffed every time we've been there, and it can be difficult to find someone to help out with focused questions while you're shopping, so it's best to do plenty of your own research before you go to the store.

Olivia is the best! Both of our basset hound’s come back smelling extra fresh and well brushed. Their nails are always taken care of and are always so excited to go.

Its a pet store sales pet supplies

Enjoyable experience and th edge workers were really nice and helpful

My best store and the clerk was so nice and helpful ☺ the manager helped me get a new food for my dog to

I have been buying large breed dog food and cat food as well as other pet products from this store since it's been open at this location. My wife and I also started using the grooming services about 6 years ago as it was closer than the groomer we previously used and the pricing was similar. When covid-19 restrictions started last year we were not able to get our dog groomed last year. In January of this year we resumed the grooming services and we noticed that the pricing had increased substantially. I had the dog cleaned and had his nails clipped and pointed out that our dog had a split nail and showed it to the groomer. I was told that they could still cut the nails including the split nail because it was not bleeding or a problem. When I picked up the dog I was informed that they were not able to cut 2 of the nails because he had 2 split nails. I mentioned that I asked about the split nail that I knew of and was told that it was not a problem by the person who I dropped the dog off with and was told that they do not cut split nails. I kiddingly asked for a discount because there were 2 less nails and was seriously told that it was the same price. I said that I was kidding and I got no response except for being told to pay the bill at the register. Two days ago the groomer called and asked if we were ready to make another appointment for our dog. I said okay and I set up an appointment for Saturday at 12:45. I dropped the dog off at 12:30 as requested for the 12:45 appointment and was told that they would call 15 minutes before he was done which would be around 2:00. At 3:45 I called to see if he was done and I was told that they were running behind but he would be done in about a half hour to 45 minutes. I said okay and I was not called until 5:35 at which time I was told that he was done for 10 minutes and I was then told please be there soon because they were closing at 6 o'clock. I got there at 5:45 and picked up cat food and went to the groomer to get the dog. I was given a bill of 90 dollars and told that I was getting 30 percent off because they were so late. I talked to the manager about the five and a half hours he was there and that he was not taken out to go to the bathroom and he said that they had a problem earlier in the day. I asked why they didn't call me and ask if I wanted to reschedule his appointment and come pick him up and he said that he would do that in the future. I paid my bill and told him we would never be back. It should have been compted!