Best Friends Pet Cremation Services Albuquerque, New Mexico

I recently lost my beloved soul mate fur baby Casey. I made inquiries about arrangements before he passed, but hadn't made a final decision. He.died quicker than expected. Best Friends exceed all expectations at a very difficult time. My representative was Alex and she was comforting and professional. She helped us through the process with all the dignity and compassion of a human family member. The company has a full range of services to meet every budget. We have a surviving fur baby and will use their pre-care plan.

They were caring, supportive, friendly, and very pleasant to talk to. Took care of my little dog Banshee just like if she was family. Made me feel comfortable and took in consideration of how I felt about my pet.

Caring and compassionate staff. Website is easy to use and coordinate arrangements online without the sales pressure typically experienced in a funeral home setting. Bailey and her team kept in contact after arrangements were made and communicated every step of the process. Updates were provided. Very satisfied with prices, the care they showed my pet, and the way they treated me throughout. Definitely recommend their services.

UPDATE: Best Friends responded to my original post below and asked me to reach out to them, which I did. After some minor confusion on all sides (the Vet, Best Friends and me), everything got sorted out and all was made well. Layla was incredibly helpful and understanding. Because of her, I have reevaluated my review and will now give them a 5 star rating. Thank you Layla and Best Friends. I am disappointed in the Best Friends. My granddog was cremated there and I order what I thought was a ceramic urn with paws on it for his ashes. My daughter picked it up today and it's actually basically a cardboard box! I chose it from the picture shown at VCA - and something should say it's not ceramic. Disappointment on top of our sorrow.

Nothing prepares you, not even when your beloved pet is sick. I was simply lost. I called Best Friends and took my sweet dog there. They were kind and professional. I cannot tell you how they helped me. If the time comes and your precious companion has to leave you this is a wise decision to use their services. The young woman and man were both respectful and thoughtful. Thank you for your kindness.

If I could give this place no stars I would. They lost my dogs collar and when we called to figure it out, they were very unresponsive. They still have not found the collar and were not very sympathetic to how frustrating and sad that was. I would recommend them to no one.

We went today to have our sweetheart cremated. She was sick and went so unexpectedly fast. We are in shock and just heartbroken. This is our first time cremating a pet, and Best Friends was absolutely wonderful. Antonio was so gentle and kind hearted with us. He helped us feel comfortable in making decisions we weren’t prepared to. It was also very affordable, especially since it was so sudden. I will always return when needed for all my pets service needs. I will always recommend Antonio and Best Friends to all my family and friends. Thank you so much for assisting us in this delicate time.

I can't say enough good things about Best Friends. Alexis is a wonderful person, who calmly and kindly took care of me on the phone after my 9 year old border collie suddenly passed away at home. I'm afraid I didn't get the names of the ladies that came to my house to pick up my little guy, but they were wonderful too, so caring and careful with him. I really appreciated the way they wrapped him up in a beautiful blanket and let my family have a moment to say goodbye--it made the experience so much easier. I will be recommending this wonderful service to everyone I know with pets.

I highly recommend them for any of your pet cremations. All of the staff were very considerate, respectful, and handled it all in a professional manner. The staff made me feel so much better about the whole process which was very comforting to know that my dog’s body was going to be treated with respect the entire time. Thank you for making a difficult time in my life a little bit easier!

They were really helpful through such a difficult time.

Very compassionate and incredibly speedy service, they told us they would try to get her home for us before christmas and they gave her back to us the next day. She came in a beautiful urn with a beautiful card and details about her cremation

Amazing ???? Thank You ❤️

They were great with my Lillie. They even was a shoulder to cry on when I picked her up. I appreciate you more then you know.

The staff at Best Friends Pet Cremation Services have excellent customer service and are full of compassion. Lisa was so comforting. I’m so glad VCA Ventana Animal Hospital recommended and works with this pet cremation company. I opted for the private witness service. I will never forget the breathtaking presentation of my baby Caponey. Thank you for the beautiful witness service that allowed me to honor my beloved Caponey in the most precious way. My family and I appreciate the attention to detail. A few years ago, I used another pet cremation company for a private witness service, but unfortunately the service, presentation, and experience pale in comparison to this company. I wish I would have known about Best Friends Cremation Services back then. I highly recommend this company and their private witness service!!!

Thank you for providing such a wonderful service to our community! Our Scrappy was family to us for 14 years and when he passed your company allowed us to cremate him and bring him home in a beautiful urn. We appreciate you.

Thank you so much to the staff at Best Friends. They assisted me with my furry family member/best friend, Mancha. I was able to let her take Mancha take favorite toys with her. The staff’s attention to detail is such a wonderful touch of compassion. The kindness and care they gave to my “munch-a-bunch” without wavering one bit during this time. Your staff helped ease the ache of losing My Mancha. Again thank you.

This will have been my third time using this service, and I could not have been more happy. They are kind, considerate, and timely in getting my furry child back to me. I adopt large, unwanted dogs, senior dogs, so when it is time for them to leave, knowing what to do with them afterwards is a very hard decision to make. So I highly recommend the services of Lap of Love, in conjunction with Best Friends. It makes the process of losing a pet so much better. Once again, thank you Best Friends, you all are so very wonderful, and my heart is that much lighter knowing my sweet children are treated with respect and love. Denise

This establishment is a very caring and pet owner oriented. They have many options and items for the owner of the deceased pet.

After hearing Nancy’s story I have changed my mind in using ur services when the time comes - My little Girl deserves better service if in case I need you at 4:59 pm

I am beyond impressed with best friends. They were extremely careful and considerate when they picked up my Bubba from my home. They brought his ashes in a beautiful wooden urn with a lovely sympathy card. Thank you for making this terribly difficult process a little easier.

Very disappointed in Best Friends....we have used them several times (7 times) Asked them to wait shortly after 5, their closing time so I could make it across town during rush hour traffic with our foster. Couldn't do that....so much for the compassion of losing your pets. Other choices in town. And I have always highly recommend them... Edited update...we foster older and hospice dogs for the local shelter. This was our reason for using Best Friends so many times. This foster was 13 and didn't have a good life. He had been neglected, abused and ignored. Instead of being carried in in a dignified manner, he had to be delivered in a plastic bag because so many hours had passed since his passing. He deserved better . I had only asked for 15 minutes....I think he deserved that....

This was the best place we could have asked for, to get a cremation service done for our dog Pepper. They were so thoughtful and professional. They made sure we were happy wih everything and were very empathic/sympathetic with us. Thank you so much for helping us find closure!

What a wonderful, caring service. We have used them for four of our beloved pets, and each time the service was sensitive, caring, and just perfect. I highly recommend them.

Melissa, Alicia and their young gentleman staff member were wonderful in helping me process scattering ashes of my many feline family members. Attention was paid to paver engraving, scattering selection, and paver location. I was amazed by the compassion, understanding, and attention to detail. I love Best Friends because they have loving humans as employees. Thank you for a beautiful Memorial garden and to the French Family. Sandra A. in memory of Brandy, Boty Tommy, Sasha, Big Boy Ernie, and Nikki Kon Tiki

Thank you Jonathan for your absolute professionalism.

terrible in my opinion a one pound pet shouldnt cost the same amount as a 150 pound dog or other pet. 100 dollars for them to cremate your pet but toss them with all the other pets they cremated over the years. or pay 85 more dollars for them not to take your pets away never to be seen again. i just dont understand why cremation for a one pound rat cost the same as a 150 pound pet

We have used Best Friends three time now and can't say enough good things about them. We just had our little Loki cremated and did the Witnessing Cremation. I highly recommend it, they did an awesome job with our little boy. Can't thank them enough.

This was an amazing place! Took my dog right in and the staff was super caring and wanted to know about our dogs life. They helped us choose exactly what we wanted. They went above expectations! Thank you to the manager who helped us with our little Honey!

Great staff. Very courteous. Quick turn around.

Best Friends provided me with a perfect memorial to remember my pet forever and were very compassionate and caring throughout the entire process. I'm am grateful to them and thankful that we have a service of this level of quality in Albuquerque.