Banfield Pet Hospital Chelmsford, New Hampshire

Brought our pet to this facility early this morning for her 6 month check-up, after not hearing anything back from them we decide to call after 6 hrs and was told the Doctor had surgery on other pets and it would be awhile. Why would you schedule other people's animal's to sit there all day knowing you already have other things booked for these time slots. Sounds like they are trying to double book and squeeze as many pets in as possible this is totally unacceptable.....

I have been requesting an RX refill going on 4 days now and still nothing authorized. I recently switched from the Salem NH Bainfield to the Chelmsford MA location for convenience , bad mistake!!! I never had issues with the Salem NH office. STAY AWAY FROM THE CHELMSFORD MA BAINFIELD

I scheduled a vaccine appointment for our puppy a month in advance, 5 days before the appointment they called and said they had to reschedule for 2 months later and the system I used to book didn't reflect availability. She can't wait until she's 5 months old for her second round of vaccines. They should have never booked the appointment and if it was in error they should have informed me much sooner so that I could find a different vet. Incredibly unprofessional and dangerous for animals.

The entire staff in Chelmsford is so professional and friendly. While I am not thrilled with Banfield as far as the corporation, the Chelmsford office was a breath of fresh are. Corporate Banfield (based out of the west coast) is a mess and I am hoping they can regroup and get a better plan in place to handle their existing clients. I had to call 4 other Banfield offices before I was able to get into see a vet.

I’ve brought my two dogs here for almost 4 years; but today when I brought them in for their comprehensive exams, something was just very off. I dropped them off at 7:00 AM, I was told when I made the appointment they would be done 1:30 PM the latest. So I schedule my whole day around it. I called for maybe 30 minutes to see how they’re doing and when they might be done because it’s 1:30 ..no one answers. The doctor calls me at 3:30 to let me know one of my dogs is all set and ready to be picked up. When I asked about the other one.. the doctor said oh I forgot about him.. and she also said 81/2 hours of them being there is normal. One of my dogs also had a spot on her that looks like it’s been shaved? Is this normal?? So disappointed, if you’re busy or falling behind just be honest.

Today I took my Yorkie to Banfield for help he was bleeding from his nail because I couldn't pay the emergency fee + the cost of seeing him today until I get paid I was turned away with no help for my dog... They had me leave with my dog still bleeding

Was my first visit with my puppy Hugo, they tested us with kindness and helped explain everything to me I’m glad I went here for my pets first check up

DO NOT BRING YOUR PET HERE!!!!!HORRIBLE CUSTOMER SERVICE!!!! Older lady in front desk was very very rude and unprofessional!!!!! I should've listened to my Peet's when they told me not to bring my pet here. I like to form my own opinion but I should've listened.

They are very good with my old dog

500 a night if you can't get your pet. That's a huge nono

My dog loves to come here without fear and all that matters! From the front desk to the back staff they are all nice friendly and professional. First time dog owner and some stuff still new for me like we had our first dental cleaning yesterday . Everything went soo smoothly and just can’t thank dr Keiser and her team enough.they are absolutely amazing!

My dog is limping and and back legs are having trouble. Shes been a patient of there for a few years now. Called to see if they could see her. Out right refused. Just want others to be aware.

Awesome vets and great and knowledgeable staff ! Only the best for my family !

So far so good Hi missed an appointment a couple weeks ago because I scheduled 3 cats that have their ears clean and they told me that it was $30 for each cat $35 so would be like a $100 I ask the girl today you know what she thought it would be and she told me about $400 if they clean areas out and they have mites which doesn't make any sense if they clean the result and they have mites then I go home with a prescription I have to pay for the prescription I don't know what the other $300 is for I guess we'll see other than that it's a good place The people are nice I have a heart condition they treated me with respect

Do not use. They never sent a bill and instead sent it to a collection agency.

My dog currently takes anti-seizure medication which was supposed to run out in six months. Sadly because of a staff change with doctors the new doctor decided that the previous doctor's opinion on how my dogs treatment needed to be checked. He cut the time to three months instead of six. That would be fine but we received no notice of this until he was done to his last pills. We scrambled to get an appointment but their latest appointment put my dog in a horrible position. A weekend without his medication which he needs to be stable. We begged for any assistance during this time no matter the cost we were willing to spend hundreds even thousands for the pills needed to get him through those days because seeing anything seize is devastating especially in loved ones. They refused basically saying good luck. Snoopy my dog probably would've died if it wasn't for the emergency hospital in Westford graciously helping us in a time of need. Long story short never bring your animal here if you truly love them. They are heartless.

They say that they are there and care for you and your pets yes when all is well. My cat was suffering from congestion having a hard time breathin when I called to explain what was going on they told me it would be a week before I could get an appointment happy though to give referrals to somewhere else. Banfield you showed your true heart.My cat was sick and you treated it like it wasn't important. The receptionist was making an appointment like a regular exam. It was the first time in 4yrs that I've been coming there that I and my cat actually needed you. Well you failed....

My puppy Mochi recently was discharged frm the urgent care after accidentally bit into my dad eye drops. We were advised to monitor her health if any changes to her temperature and heart rate. So we dropped her off at her vet (BPH) to monitor just in case. They were so kind to watch over and give us update as the day goes by.. She gotten better after we picked her up. It was so nice to see Mochi was as happy as a clam. Secretly wish they open 24/7.

Very professional and experienced with all animals. Their pet insurance is the way to go to cover all your furry friends medical needs

I have been taking my dogs to the banfield in Chelmsford for almost 4 years. And days ago I had the worst experience of my life. I took my dog ​​to remove the stitches that she had. She did a surgery 2 weeks ago, and she stopped eating since. I told the vet everything, explained how she wasn’t eating and how weak she was. The vet did several tests and said that everything was fine with her, gave me antibiotics and asked to wait 5 days until the antibiotics took effect. 7:15 pm the same day my dog ​​died... She was in shock because of the surgery she did and her blood was not going to the organs. Just be careful who you leave your dog with!

I had a HORRIBLE experience, my pet had a health issue and when we brought him in we told the vet numerous times, about the way he was acting ,and the vet insisted it was his liver, we kept telling her that it didn't seem liver related , but more like a stroke and we kept insisting and she kept pushing on the liver, so after spending a couple thousand dollars on xrays/ultrasound, blood work and exams, because that''s what the vet told us that we had to do , my dog passed a week half later do to a stroke with the same symptoms that happened the first time ,we rushed to the emergency and didn't make it in time, very unprofessional of the vet will never be back again with my other pets.

Great customer service friendly with the animals.

RECEPTIONIST: Don K VET: Danielle G Come here if you want terrible customer service and to be price gouged for medication. The second my wife unknowingly accepted their overpriced meds and brought them home I was stuck with them. Staff was extremely rude and unprofessional when I politely asked for a refund for UNUSED meds. You''ll be sure to hear a lot of "I don't have authorization to do this" from Don, and rude accusations from Danielle the Vet Tech absolving her employees of their lack of professionalism and pointing of fingers. They charged me nearly 7X the cost of the medication as other pet medication services. STAY AWAY.

Always happy with the care given to my dog here!

Only thing I don't like is they keep telling me my baby girl is fat I don't agree

I honestly don't understand how someone could not give them a 5-Star Review! From the gracious welcoming and complete professionalism from the front house staff to the vet and nurses in the back, we feel like our pets are in great care the entire time! As adults remember you have to make an appointment, sometimes you have to wait, and things cost money so sign up for the Wellness Plans! The Wellness plan is a weight off my shoulder 24/7, it covers so many costs that you'll always kick yourself for when you pay out of pocket and not from your monthly plan payments! Over the 5 years I have been here i have saved over $5,000 between my two pets being on this plan!

Every experience I have had with Banfield has been positive. The entire staff, from doctors to the front desk, is always kind, professional, and efficient. I absolutely love the care they take with my animals and the optimum wellness plan has saved us so much money.

Caring vets but company end is all about the money

I was skeptical but I love this place everybody is so nice so professional so good with the animals.

They take care of your pet as if it was their own. Very professional.