Bellevue Animal Hospital Bellevue, Nebraska

A great overall practice, but there is one vet to avoid…Dr. Robison. I wanted to share my experience from October 2021. My husband and I were moving our dog to the UK and worked with the team at Bellevue Animal Hospital on all of the paperwork, vet checks, etc. It was complicated and required a lot of appointments, but Mary from the practice was incredible in managing it all. If you’re ever looking to transport a pet overseas, contact Mary! She was extremely proactive, knowledgeable and kind. We mainly worked with Dr. Pfeiffer throughout our various appointments and she was also fantastic. Cannot recommend them both enough. However, there was a shocking incident that occurred with a vet named Dr. Robison during one of our appointments. It was supposed to be a quick appointment where Dr. Robison was to administer a tapeworm treatment and fill in one section of a form that confirmed this had been done. Only one person was allowed into the room with the vet and the assistant, so I went in and my husband sat in the lobby. Dr. Robison came in and started doing the same exam our dog had just a few days previously had. That is not the main issue, the issue began after I questioned (politely) “why are we doing this again?” as I was curious and thought it would be a very quick appointment. I was told by Dr. Robison “It’s my signature going on the health certificate paperwork and I didn’t examine him so I am going to do it again.” It was delivered sharply and with authority – and with that, the intimidation tactics began. I complied with this, and mentioned our dog would find an ear exam stressful. Dr. Pfeiffer easily dealt with this previously by putting a little cheese on the table and with the assistance of a vet tech, they examined his ears without incident. Dr. Robison requested a muzzle to be brought in, to which I said “I’m not happy with that.” and his response was a harsh “I don’t care if you’re not happy.” After an unusually lengthy muzzle/ear exam I mentioned that I got along great with Dr. Pfeiffer last week and that me and him didn’t seem to be on the same page. I also said I did not appreciate how he was speaking with me or handling my dog. At this point, the assistant left the room and when alone he said “I find you offensive”, to which I asked in what way, and instead of explaining how I was somehow offending him he slammed the tapeworm injection down on the table by the door, walked out the door and said “find someone else to give him the shot then”. I then flagged down a team member to get another vet to help us since Dr. Robison had stormed out. Another kind vet, Dr. Truax, came in and gave our dog the tapeworm shot and we were ready to go. Dr. Truax brought in Dr. Robison again to speak to us later – giving him a chance to hear both accounts and presumably to allow for Dr. Robison to apologize. However there was no apology and Dr. Robison stormed out again! During this second encounter with Dr. Robison, I explained what had happened and how this was not ok, and his response was “I’m sorry you feel that way.” He then proceeded to try to defend his actions to my husband. I had to request Dr. Robison look and speak to me. Once he finally looked at me and began recounting “his side of story”, he full out lied. He claims that I had called him offensive (not the other way around) and he was going to “be helpful” and find a different vet to assist me. Total falsehoods. At this point I said he was lying and he responded with “I have better things to do than be in a room with someone I find so offensive”, turned on his heels and right in front of his boss he stormed out of the room for the second time in about 15 minutes! The lack of professionalism was shocking and something I would never want anyone else to go through. I did file a formal complaint with the practice, but felt it was finally time to share my experience as its troubled me ever since.

The staff is super friendly and caring.

I have never had a negative experience with Bellevue Animal Hospital. Even through my dog's recent passing, it is apparent that everything they do is done with the utmost care and consideration.

Dr Miller is the best here. Alway compassionate and care with all animals.

Staff was professional, courteous, and prompt. They explained everything they were going to do and even after they completed it. They made recommendations on things they felt that would benefit me as well as my pup. Thank you!

Dr Truax is the BEST!!!!

Friendly and professional. Super sweet and compassionate with our old kitty cat.

I've been taking all of our pets here for many many years. Staff is friendly, caring, and help keep my babies safe and healthy.

Always kind and efficient and trust worthy.

We had to put down our baby girl, and wow were they so professional and caring. I'd recommend anyone and everyone to come here for any pet needs!

Dr. Robison is extremely caring and compassionate! You can tell he takes his job seriously. He treats all three of my kitties and goes above and beyond to help them. I know when I go here I won't be pushed to do any unnecessary testing. I'm beyond thankful for this place! Everyone is always friendly as well even if it's the front desk staff or the technicians in the room. Thank you for continually providing excellent medical care and outstanding customer service!

Doctor Rock-Paul is so compassionate and caring. She was able to squeeze me in when it was desperate and comforted me during the bad news. I highly recommend her she is absolutely wonderful.

Everyone there is amazing!!! They are sweet and caring! When we had to put a few of our animals down they were comforting and gently but amazingly walked us through the process!! Everyone should be bringing their fur babies here!!

Clean facilities, friendly and caring staff.

Been going to this Clinic / hospital for years! The doctors are very caring and knowledgeable. And the staff are awesome!

The staff is wonderful. Make my pets feeled so loved.

I have only had exceptional experiences with their exotic vets. Went to another animal hospital due to availability and they did not come close the standard of care I have come to expect at Bellevue Animal Hospital. Made me that much more grateful. I highly recommend them for individuals with pet hamsters. #Adopt don’t shop

Very knowledgeable and polite staff. Prices are very reasonable.

Very caring staff, knowledgeable for our beloved cat's issues.

I really enjoyed the doctor and despite not being able to go in with my puppers I enjoyed that he took his time to explain everything at my car

I am forced to change my review as they turned me and my dog away in an emergency. Our pet almost died and they told me to go elsewhere for emergency care. I cannot support a business that does that. Do not call yourself a hospital if you can't help.

Dr. Cover was wonderful as well as the staff

Loved the wonderful care my two big and beautiful rescue cats received. Everything about our experience was 5 star.

Love taking my babies there!

Excellent care for my cat. Staff is wonderful!

Absolutely terrible!! Dr. Pfeiffer has no compassion what so ever!!! I had to put my dog to sleep after 15yrs and as I'm crying and can barley breath she scolded me to wear my mask over my nose. Threaten to make me leave with my dying pet if I didnt wear a mask

Bellevue Animal Hospital is a great veterinary clinic. Everyone working is always very kind and happy to explain things. I especially appreciate how well they adopted new policies to protect their staff. Curbside services with them are just as fantastic as a normal visit before COVID, and you can still trust that your pets are getting the best care even though you can't go in with them. From someone totally unbiased: I highly recommend trusting Bellevue Animal Hospital with your pets.

Great service, quick and they are doing things super safe which is awesome.

Dr. Grant and Kim (vet tech) are amazing!! Both are not only professional and highly skilled, but also incredibly compassionate. I can not thank them enough for all they do.

Just let me start by saying this is unsolicited feedback, I am writing because I was genuinely touched by Dr. Cover and the rest of the staff at the hospital. Dr. Cover called me on a weekend, on his personal time to explain everything to me, met me during his lunch hour and displayed nothing but dignity and compassion as I made the most difficult decision. They took care of everything, made sure I understood everything and sent a condolence card...I have never felt so cared for by a bunch of “strangers” before. Thank you so much for the care on compassion you showed Ike and myself.