Best Friends Animal Hospital Great Falls, Montana

The front end of things needs a serious reboot. I’m not confident leaving my pet for a “few hours” if no one can acknowledge me because their to busy sitting on each other’s lap at the same desk. It’s loud it’s crazy most of them look like their going to the gym instead of being at work with their sweatpants and flip flops. There’s giggling and horse playing and cussing amongst a few of them nearly every single time I have to go in for something I have to wait for them to be done before they can help me in any way. Where is the manager do they know their workers are playing around instead of helping customers??

You folks are amazing. Mya and Yuma have been with Dr. Norton since they were 8 weeks old. He is so good with them, we won't go anywhere else. Thank you for everything you do for my fur kids!!!

Overall I’m always pleased with the service and quality care my pet receives which is why I continue to take my pets here. The care provided to the animals I’ve taken here is hands down the best in town, but some of their office staff could use some refining. The last time I was in i was in awe of how chaotic the front end was it was loud a few ladies were chasing each other around calling the other names. the two gals in particular were screaming at each other so loud telling the other to shut up back and forth I could barely hear the young lady speaking who was trying to check me out over their argument.

Best Friends Animal Hospital is the only place that I would take my four legged family members. Dr. Norton and his team saved my dog's life. I love that Dr. Norton works with the pet parents and listens to their concerns.

I used to recommend everyone to Best Friends, but now I am just extremely disappointed in their service. Every time I call I am immediately put on hold for 5-10 minutes and told they have no availability for weeks, then when I do have an appointment I wait anywhere from 30 minutes to an hour to actually be serviced. Just no regard for someones time. They do a good job when they do service you, but their customer service is trash. Won't be visiting again.

I've loved Best Friends since they saved my dog's life a few years back. She had been runningthrough a field and got an antler stuck into her chest. It was close to her heart and a major artery but they were able to fix her up. They've always made me feel as if they truly care for and love all of my babies. I will forever be a client.

I appreciated the friendliness and professionalism and care for Doc. I felt like you cared, and that means a lot. Thank you.

I'm updating my review based on the last 18 months of service or lack there of. Any and everytime I call to get my dog in for anything, it's either they're booked out weeks or I have to been seen as an emergency, which of course the price goes up. Out of the last 16 months of calling for appointments..they've "managed" to squeeze me in 1 time! When your pet cant get in to see the vet because they're so busy ...it's no longer about the health and wellness of your pet...it's about the money. I no longer trust my pet with this veterinarian hospital.

The care for our dog was excellent. Each staff member was so compassionate. Thank you again!

These guys take such good care of our dogs. They’re quick to call you back, quick to squeeze you in at the last minute and very friendly

I've been taking my pets (dogs and cats) to Best Friends for nearly 30 years. They are always thorough, compassionate, understanding, and very knowledgeable whether for routine care or illness. They go the extra mile to ensure every avenue is considered in taking care of your pet.

Best Friends always goes above and beyond for my fur babies!

The staff at Best Friends Animal Hospital is AMAZING!!! I've heard in comparison, their costs are higher but I think they're worth every penny! I have full confidence that they taking care and treating my dog like family. They always give me a thorough report of what they did and answer all my questions. If they don't the doctor that completed the procedure contacts me later. I would HIGHLY recommend them to anyone! My dogs are family... and there is no cost associated with that!

Dr. Norton is the most AMAZING vet in Great Falls. If you love your pets and you want a vet who truly loves animals then Dr. Norton is your guy! Just stop looking at other vets reviews, put the tablet or phone down and give them a call, you won’t regret it!!

Our cat had a kitten and unfortunately her uterus prolapsed while she was trying to birth her second kitten so we took her to Best Friends Animal Hospital and since we couldn't pay $2,200 right that second they told us that we could either surrender her or take her home to die(their exact words). So we were forced to surrender her in order to save her and now they refuse to give us any information about wether or not she or the second kitten made it. We would at least like to know if she's OK or not so that we can reunite her with her surviving kitten. All in all the staff there is very rude and lacks basic human decency.

Moved from Great Falls and have not had a vet as great as Dr. Mike from the vets in my area. Moving back and feel so relieved to get Best Friends again as our vet.

Best friends has always taken such great care of my animals! Dr Norton is great at what he does! Friendly staff that truly cares about the animals. Heidi is amazing at what she does, and is so knowledgeable! I know my pets are in great hands at this clinic! Will always continue to bring my animals here!

Dr. Mike Norton is the most thorough, attentive, and skilled veterinarian we have ever had. He has been there for our pets through the years and for us when we had to say good by to one of our family. I can't think of anyone else who cares for animals and their families more than Dr. Norton. He is amazing and anyone who is privileged to know him will agree. Thank you Dr. Norton, Lisa and staff. You are the best!

I love the vet service I receive with you. It seems as though everyone cares about my pets and gives them the best care available. The only problem I ever have is setting appointments when I need them. We received Jack and he had a sever ear infection. We had to wait two weeks for an appointment. Where this problem does arrive frequently I know it's because you are giving the best care you can to all patients. I do refer you to anyone looking for a vet. To me you are awesome and I will continue to drive the 100 mile one way for all my vet needs.

We took our pup in when she started limping and they reassured me it was mild arthritis. The vet we saw stated he was not concerned after doing X-rays and if we started getting her on supplements we could get ahead of it and slow the progression. We followed everything he recommended but the limp only got worse and so I called to get her back in for follow up. They called me back and stated the vet said “well she had a torn ACL so if you haven’t gotten surgery for this, there is nothing we can do”. NEVER was a torn ACL mentioned in our appointment. They stated they don’t know why they didn’t mention it. There was no sorry or explanation given only that I could talk to their surgeon. I was treating it like a mild case of arthritis and she had a torn ACL the entire time, they just forgot to mention it in the appointment I guess. I went to Associated Vet and they stated she did have torn ACLs and extremely severe arthritis. They said the direction given by Best Friends was very off and the arthritis was way more progressed than they stated and she needs more than supplements. Now we are left with few options for our dog and if we had known how severe she was, we would have done so much different. It is so sad that what they did is acceptable at all. I will never trust this place to treat my animals again.

People are absolutely rude, workers are rude to each other just overall could not stand being in that environment don't go here

You guys are the BEST!!! Wouldn't take our fur babies anywhere else!!! Thank you for all you do!

The care for my pet was sufficient but not impressed with their staff’s Covid-19 precautions. The vet tech and vet that worked with our puppy did not wear a mask while we were in the exam room. I wouldn’t recommend anyone who is elderly or high risk take their pet in during the Covid-19 pandemic.

Everyone was amazing! I loved that Dr. Norton actually took the time to get to know us and I didn't feel like I was being rushed in and out like I have felt with my previous vet. Thank you for making us feel welcome!

I have taken several of my pets to Best Friends, but mostly my cat. She has asthma really bad, every 3 to 4 weeks she needs to get an injection, EVERY single time it was an issue, I just needed a quick vet tech visit for the injection and it was always a fight. I was told it would be okay to bring her in after I got out of work at 5 but when I'd call they'd argue with me that I needed an appointment and I would be charged for said appointment you're talking a lot of money when you need an appointment every 3 to 4 weeks, eventually that was worked out and that was no longer an issue. However, we had a couple emergencies were the injection wore off sooner then it should have, and I was given a medication which didn't help at all, when I had tried to get her in I was asked, "could she wait till Monday?!" My husband has asthma and I know if he was having an asthma attack her wouldn't make it a week, so no I don't think that my cat could go a whole week not being able to breathe. Finally I just had enough with the injections and wanted something that would last longer or that we could do at home, so we set up an appointment with the vet. We talked about a nebulizer, that's when the vet looked at her charts and saw the "emergency" medication wasn't even what they use in cats to treat asthma, because their bodies break it down differently then a dog would. He then gave us two medications with no labels (because he was giving them to us because of their mistake) and an injection just in case the pills didn't work. We waited for her next asthma attack gave her one pill it didn't seam to help so we gave her one of the other ones like he had directed and it worked, so I called and they said to use the pills together one of each. When we ran out I called for a refill, I told them that I wanted the two medications he had given me to try. When I went to pick them up it was just one bottle, and I asked why it was just one, the answer I got was, "well the vet makes that choice and he must have felt that the one will just work." Because I didn't know the names of the medication samples he gave us I assumed my cat was in the best hands and I left it at that. For the last TWO days my cat hasn't been able to breathe, I gave her the medication and it didn't work. I went right to Best Friends first thing this morning to find out what samples he gave me to see if I could get the other pill, well there is NO RECORD of him giving us any sample medication, just the medication that didn't work and that's also the refill they had given me! I got my cats records and took her elsewhere this morning, I will not take any of my animals back to Best Friends!

Best friends staff greet you and really seem to like there jobs and friendly and they are the first and last staff you see . Whether it is a nail trim or vet appt . Dr norton is our vet and always answers my questions and takes the time to talk to you as a pet owner and my pets are well taken of with all the staff from the front office to the techs and dr norton . I really want people to know best friends vet is the best place to go.. we have gone to other places and returned due to the caring staff at best friends vet .

We lived in Great Falls for just over 10 years, and with some research we chose this vet. We stuck with this vet the whole time, because from day one, I felt my pug was in the best care. Hurley had multiple surgeries and appointments over the years, and every time I felt not only was he in the best care, but mentally so was I. They would always call a day or two afterwards to see how he is doing, ask questions about him. Dr. Norton always made sure he had follow up appointments to make sure Hurley was on the right track. We’ve since moved 5 hours away, out of country, and I’ve yet to find a vet like this one. I miss this vet, and I’ll be sure when we visit Great Falls, that we will book a wellness check because they provide the best care. Thank you for being an amazing vet over the years and taking care of my best friend.

They are great with my pets

I say with heavy heart that I took my dog there and 4 days later we had to put her down. Seemed like she had an infection or something and 3 days later it's not the same dog. Day 4 and she had to go to a better place. I believe they did everything they could but had no idea what was causing the rapid decline in our dog. What really hurts is on day 4 at noon they said our dog could come home at 530. Well at 530 she was shaking, breathing heavy, seemed confused and slobbering all over. They ensured me that in 2 hours this would go away. Well 2 hours later we had to make the tough choice. I don't blame them for her behavior I blame myself for not doing more when I had a chance. I truly believe they did what they could its just so hard when you take your pet for help and they tell you we dont know what's wrong and the ultimate choice has to be made. I wish we would have kept her home longer if this was her fate. We have a family of 5 that is absolutely heart broken and missing everyone's best friend. Like I said I truly believe they had her best Interests at heart but I'm still so confused as to what caused this. I will never know. Rest in peace Skya.

Always have had a caring experience and feel every Avenue is covered. Dr Norton and staff work very hard to take the best care of our pets.