William Lee Phillips - Small Animal Clinic Mobile, Mississippi

The vet was great however I called around ahead of time for price quotes I was quoted 25.97 before tax for a wellness check the day of making the appointment I asked the receptionist a wellness check is 25.97 before tax right? She said if that's what you were quoted for yes. This morning when I came for the appointment the bill was $ 116 of course my baby ended up needing medicine but it still shouldn't have been so much I asked the receptionist how much the services were being it was so much she told me it would say on my receipt when I got my receipt for the visit it said $56 when I asked why it was so much when I was quoted differently on the phone dec. 28th they apologized and said the new girl must have told me the wrong info. They said I had already paid and there was nothing they could do about it. It sounded like a lie to me. I should also mention it was the same receptionist that told me if i was quoted for 25.97 before tax thats what it would be. I'll be letting them treat my dog only because follow up appointments are $36 and they did help me figure out what was wrong with her I feel like I was misled and taken advantage of I did ask for a breakdown before I paid but she implied it would be on the receipt then when I asked about it they couldn't do anything? if they would've given me the correct estimated price I would've taken my dog elsewhere and next time I will. Like I said in the beginning the veterinarian himself does do a good job as far as what I saw. I get that were all human and make mistakes but I do feel like they could've still fixed it or atleast tried to.

Nice people. Didn't overcharge for unnecessary tests and medicine

I was evacuating with my dog and our condo didn’t allow dogs. This clinic had an availability and they were outstanding! My sweet pup Magnolia was taken good care of! They even offered to bathe her and trim her nails before pick up! Very impressed!!! Thank you!!!

Experience seemed like haggling with heckling marketers, not a family/patient centered clinic. I set an appointment for my dog to get neutered, which was relatively expensive at ~400$, compared to neuters in general and locally but they did say they would need to keep him overnight to monitor after the procedure. I assumed with the cost, my pet would get the best care and they would be on top of everything. He was ready the next day and the bill included a rather overpriced cone. They said he had ripped out his stitches so they stapled him and put the cone on while keeping him overnight. They didn't secure the cone with any of the straps through the slots on it and when we had gotten home he easily and quickly took it off and ripped out his staples. I called to let them know and that I needed to bring him back. They stated the vet was gone so he could stay overnight until seen in the morning. I went to pick him up the next morning and they charged me another bill, ~70$. I asked for the breakdown and a receipt, and it was a charge solely for 6 month shots (my dog is 1 year old.) I told them I am picking my dog up who I had just dropped off for a neuter and re-suture, not for 6mo shots. The tech went to the back and came back a few minutes later and said "ok we fixed it," and gave me a bill for $140. Surprised, I asked for a breakdown and reasoning the bill just went up from a few minutes ago. She didn't know and went to the back again. Another person came up and said they just gave 6 month shots while they were at it. I asked why I hadn't gotten any update of it or why I wasn't asked if he had gotten them elsewhere when he was 6months old? This second person went to the back and returned and said "oh, we did it during the neuter and forgot to file and charge you at the first time" not even answering my question. This whole experience through each of the visits seemed entirely unprofessional.

I have 5 cats and have been to many different vets and offices over the years. This is by far one of my favorites. They are fast, professional and have went out of their way to help me on a couple occasions now. The staff is friendly and the vets are knowledgeable and caring. They will have my business from now on.

Great vets and staff! Worked here 15 years ago and started using them then and I'll never stop! They have reasonable prices and they will work with you on payments. Plus the staff really care about the patience both four legged and furry and two legged and not. I recommend this place to everyone I know and have done so for years.

Good place to bring your dog

My dog came back with a busted lip. I don’t know how that happened. I was also told she soiled her bed. If they really took her out 3 times a day like they did they would, she would not have peed in her bed. As soon we took her out of the shelter she pooped. I took this to mean that they did not take her out to poop in the motioning like they promised they would. I firmly believe that this place has damaged my dog. I ought to sue them. They have treated my dog VERY VERY poorly.

Show a true concern for my animals, take time to fully explain any aspect of the care, and my dog runs into the vet to see her humans

Always a great experience!! Sweet, knowledgeable and friendly.

We recently moved to Mobile and needed a vet for our sick cat. Then, our 12 year old golden retriever became ill and we unexpectedly had to put him to sleep. The staff and vets that we interacted with have been friendly, professional and knowledgeable. They handled putting Cooper to sleep with great patience and kindness, as we were heartbroken while trying to make this decision. We highly recommend this animal clinic.

Great Dr. And great staff, I get overly concerned and paranoid with my little Bella and they not only take care of her but help assure me that she's fine and that I am also going to be ok

They take such great care of my pup. He's been going here (actually the Downtowner location) since he was a little 2 month old puppy. Now 4 and a half. Never had issues with the staff here. Always professional, helpful and friendly!

This is the GREATEST CLINIC EVER ,I ONLY SEE DR.KEN JORDAN AND HE IS THE BEST AND I WILL NOT SEE ANYONE ELSE UNLESS LIFE OR DEATH SITUATION AND HE ISNT THERE .THIS MAN LOVES MY CHLOE AS I DO AND CALLS TO CHECK ON HER..THE GIRLS WHO WORK HERE ARE GREST BUT THE BLONDE WHO WORKS WITH DR JORDAN IS THE BEST...

They are very good with our dogs!!

Friendly and caring staff and great vets!!

They're always very professional and able to make it seem like family at the same time. Remembering my kitties names and likes

Neighborhood vet that is personable and very friendly. The staff is very sweet and knowledgeable. We absolutely love them.

They really seem to care about our beloved companions.

Favorite vet in Mobile, great staff and friendly. We take all of our animals here and board when needed.

They really care about your fur babies here. I highly recommend them.

Very nice staff. Friend of mine found a dog with tag from this clinic and everyone was so helpful in making sure the dog's owners were found!

They have taken care of our dog for over a year. The vets are so good with a nervous or anxious pet. I highly recommend them.

They are super nice and treat my kitty like he is their own. They made sure to keep following up with me since my kitty had some stuff built up in his ears that was bothering him enough where he opened a wound above his left eye. Instead of just giving me eardrops and nothing else, the vet, Dr. Jordan, explained exactly what was wrong and wht it was an issue. They made sure to have me bring him in each week to check on his ears. And everytime, the vet tech has been able to get stuff out and report back on his condition. I believe everyone there really cares for the well being of each animal they see. Another nice thing is that appointments are usually staggered, and I don't have to wait long or with a bunch of other animals that might scare kitty even more. Overall, highly recommend this vet clinic!

Been taking my dogs here for years. Never had a complaint.

Very nice staff. My daughter found a dog with tag from this clinic and everyone was so helpful in making sure the dog's owners were found. It was a very happy ending for little Shotsy????

Always eager to help in any way.

So helpful and they genuinely care! I love this office!