VCA Cascade Animal Medical Center & Inn Rochester, Minnesota

Took my cat in yesterday, she was so nervous and hiding when we came in but our vet(I cant remember his name but an older gentleman) was so gentle and made her feel so comfortable. very professional appointment and they were able to diagnose and get me affordable and great treatment for her!

We made reservations to board our diabetic cat over a month in advance. We were told that they could care for him and administer insulin and we were quoted the regular daily rate (around $25). Fully 26 hours after dropping him off, we get a call saying that we can either pay the daily medical rate ($63) + have a health exam with their vet or come pick him up. We were already hundreds of miles away (thus the reason we were boarding our cat) so we had to accept the rate and the medical exam (whatever costs that would incur, which ended up being over $150 in unexpected medical expenses from the exam and twice daily blood glucose tests). This all would have been acceptable if it had been communicated. From the beginning, a diabetic cat should have been quoted the medical board rate and we should have been told about the requirement to have a medical exam by their vet. We should have been called about the necessity to give twice daily blood glucose tests. The care he was given was surely adequate but the lack of communication was unprofessional, unreliable, and gives me pause about ever returning or recommending their services. Edited to add: Responded to the manager as requested. Received no response.

I love Cascade! Cascades well I am not sure what they are call at Cascade but I will call them Wellness plans are perfect. They are way better than Banfields. They may be more expensive but you get way better services. I was amazed that I actually got digital radiographs of my dogs dental. I’ve never seen that before and they caught things that my previous rural vet where I lived in WI missed. Dr Meish is amazing. She explains every. They let you come in when you are worried if you find a lump and you don’t have to pay for an exam and to check on an ear ache too. They’ve taken such care of my 9 year old fur baby. When I get my next toy schnauzer, I’ll be bring her to her!

I had to make the very hard choice to put my elderly dog to sleep. They were so patient and kind, answered all my questions and even held onto my other dog until it was time to say goodbye. There was no rush to be done and they let us say goodbye in our own time. They loved on my old fellow like they had known him forever and like he was their own. Thank you from me and McGee.

I brought my cat in for a 2nd opinion, worse decision ever. Dr. Meisch wasn’t very polite and made made poor choices on how to treat my cat. First she prescribed a medication hoping it’d work, which it didn’t which was understandable. Then she prescribed another and basically overdosed my cat, she was barely responsive and couldn’t move or walk. I was very disappointed, the front desk was very helpful but unfortunately I will not be returning or would recommend to anyone.

I have been taking our animals to Cascade for over 30 years. Mainly dogs but also 2 cats and 1 Koi. I trust them completely. They are very professional. knowledgeable and caring. My animals have always received the best of care with Cascade...The entire Staff at Cascade has always been very professional, friendly and caring to all our needs..Our animals are part of our family and deserve the best, which is what they receive at Cascade. Donna Avery

I have taken two different cats to Dr. Richer at Cascade and am so thrilled with Dr. Richer's compassion, attention to detail, knowledge, and natural interaction with my pets. She and the staff were wonderful when I had to put my sweet Rodney to sleep 3 years ago, and I was able to stay with him as long as I needed. They were great at treating my elderly cat and also my younger cat McGee. The vet techs are always gentle with the animals, and able to safely and humanely hold them during procedures and injections. I wouldn't take my pets anywhere else.

one of the worst vets i’ve ever been to. my dog came home from boarding with an injured paw & they made me pay for her medicine. for some reason they had to sedate my kitty just to groom her. she is a long haired cat but she shouldn’t be sedated at 9 years old. that’s just dangerous.

We have been taking our dog to VCA Cascade for a few years now. She has needed surgery upon three occasions. I couldn't be more pleased with the care we receive there. Great staff!!!

If you have anything but a cat or dog, do not waste your time going here. Had absolutely no idea how to diagnose my bird. Had a theory, but still didn't have any medicine in stock to even give her. Absolutely terrible experience!!! If zero stars were possible I would rate it that. My wife called and found the medicine my bird needed 2 miles away, where this vet said they couldn't get it.

A typical corporate vet clinic and they are very nickel and diming. I called to ask when annual vaccinations were due and they directed me to make an appointment. Also when you adopt a pet at paws and claws, you get an included vet visit. They are very aware at VCA of the business relationship with the non-profit. When you go to bring in your animal, they will charge you for the full visit, as what happened in our case. I had to have them process a refund transaction because they had charged it to my card already. This is not the first time I have heard of that happening. Others coming from adopting have started the same - that they have "accidentally" charged them for the full exam before they said something. Not very honest for the first experience at this place.

I’ve been taking my cat here since we got him, always able to set up an appointment online and be able to be seen really quick! The nurses and the doctors are so sweet and helpful! They help calm my cat while they’re working on a check up, or giving vaccinations. You can really tell they care about the animal!

We brought our cat in for teeth cleaning and she need a few teeth extracted. We were given a low to high estimate and they went over the estimate by $50. I paid $651 for this process. The best part is they left an IV in her leg. How does that happen? They should not have allowed her to be checked out with an IV still in her. I called and no one seemed to care and the all vet could tell me was “my bad”. I will never bring either of my animals back to this place and would advise others to stay away as well.

Very kind and concerned about my pet. Even called me to see how she was doing after her visits. Showed real empathy. Highly recommend. Everyone was very nice.

Got an estimate for a cytology which was 42 dollars for two. After thinking it over, we made an appointment and were slapped in the face with one cytology of 98 and the other of 200. (Because it costs 200 to have it examined or send out? …

Great customer service and daycare. Very compassionate people.

Very caring staff. I see them often and they've shared joy and sadness and I'm glad for their care of the animals and their care of the people. ????

Never have I ever experienced the absolute loving care from so many people. Cascade Animal Hospital has always been there for Spaz. Well, as these Angels know him...Spaz aka Tornado. I am trying to post our loving response to your Birthday video to us. God Bless You All.

So quick to get an appointment, everyone is super nice and knowledgeable, and the prices aren’t too bad. Definitely worth it considering how quick you can get it and how trust worthy they are. Only downside; I wish they had more front desk people. Sometimes it rings forever when you call.

Staff is wonderful and friendly very good at what they do .

I would NOT recommend this vet to anyone. I received an estimate for the services we were supposed to be receiving that ended up being almost THREE HUNDRED DOLLARS off of what we were told we were going to be paying. Sterilization, …

Really great staff; they helped out very much and were kind and considerate! My van broke down in their parking lot, and they even helped with calling tow-trucks and mechanics too! They clearly care about people and animals, and of course, they have a convenient vet very, very close! Love the church-pew architecture of the vet!

Great people here that remember who you and your pet are. We've boarded, used day care and vet services. Highly Recommended

Cascade has always been a great place to have our cats cared for. We recently had one of our cats die very suddenly and they haloed us take care of him.

Have been taking my two Dachshunds here for years and have always had a great experience. Great veterinarians and vet techs.

Everyone here is very helpful and they love each and every animal the same.

The Prodessional & Inmediate Response on their Doggy Day Care & will find my Doggy very adorable; & For Mayo Patients; that their 4 Legged Friends will be taken care of! Encurrage to stop first by first if at all possible!

Not only are the veterinarian care services excellent and provided with compassion and tenderness, but the doggy day care is fantastic! Our dog gets so excited when he knows it is a doggy day care day to see and play with his friends (human and dog).

My dog always receives the best care at Cascade! The staff has always been able to get me an appointment at a moment's notice. Their staff is incredibly caring and takes their time to tend to my pet's every need. Cascade is exactly the type of pet care facility you want for your pet!

Was very pleased with our experience at Cascade Animal Medical Center. The vet that saw our cat took the time to answer questions and explain what was going on thoroughly. She showed a lot of care toward our pet and our situation. I also greatly appreciated that she spent extra time after closing with our cat to finish the examination. I would recommend Cascade to anyone.