Vanity Fur Mobile Pet Spa and Grooming Prior Lake, Minnesota

The co-owner is a Transphobe who likes to make inappropriate comments on the internet.

Called, emailed, texted, and they never even responded.

Jennifer is an excellent groomer. Who only does my dog bear. I only wish that she were scheduled to come on a regular basis so that his hair doesn't constantly Matt even though he's constantly brushed he Matt's easily.

No show for appointment 2 weeks prior, no call/text/VM full. Tried to reschedule for a week. They rescheduled for Saturday Memorial Day weekend, no show again. No call/text/VM full. Beyond disappointed, as they were a referral, and I canceled family plans on the holiday weekend for no show. Would NOT recommend. Unacceptable business practice.

Booked appointment months prior, canceled on the day of. Rebooked 3 days later and no show and no call, text or voicemail. Can't get a hold of anyone. Made adjustments in my work schedule to be here since they were working on getting us in quick. Noone will return calls or texts. DO NOT USE. Used to be worth the extra cost, no longer reliable.

Our maltese always looks perfect after each groom!

I know how my review response will go based on the responses the business owner gives to other frustrated customers. She points out how “it states in their site” this and that and essentially blames customers for their misunderstanding. If you ask me, it’s all excuses for poor communication and a complete lack of professionalism. We waited for 6 weeks to get a Saturday appointment at 7:30am that was confirmed by text 2 days prior to the visit. Our Saturday appointment was missed without a call, response via text message or VM left at the business. Found out 2 days later that the groomer didn’t know she worked that day- fine, no problem I guess. I was promised they’d fit us in right away for the inconvenience. No call, nothing. I texted, no answer. I tried calling and VM is full. Save yourself some frustration and look elsewhere.

The groomers do a great job but the owner is rude, unprofessional and terrible at running a business to the point where it is comical and not worth it.

Prompt response and books up fast. Even though they are very busy, they do take the time to book our Golden Retriever who is dying of cancer so we can take some photos with her. Very caring and always perform a perform a profit job. My dog always looks so great coming off their van!

When our mobile groomer of many years retired, I was sad and apprehensive to find a new groomer because we have had not so great experiences in the past. I have 3 dogs, so mobile grooming makes my life a lot easier and less stressful for the pups. I called and made an appt. Jessica from Vanity Fur showed up right on time. She instantly cooed at my pups and snuggled them which made me feel at ease. I told her to groom my 3 Yorkies as she saw fit, and didn’t give her much direction. I was ELATED when they all came back with legit the best cuts they’ve ever had. Jessica is kind, a great groomer, and an animal lover. There’s no better assurance your pups will be taken care of then someone who loves on them like you do! Thank you Jessica!

They did a wonderful job with my dogs. The service was very fast and my girls look beautiful! I will definitely use VF again.

I made an appointment for my dog who gets too excited when I take him to the groomer, so I thought having a mobile groomer come to us would be easier. I am out of the service area, so I called in as instructed by their website, & luckily they were happy to come my way on a Tuesday afternoon. I gave my email & repeated my phone number twice. The day before the grooming appointment, I found out my dog had ringworm (left over from when I adopted him). I promptly called to give a heads up to see if they would still come out to groom him or if we needed to postpone (and gave my contact info again during this call). I was told since we were last on the route for the day, it was fine, we could move forward, because they could disinfect what they needed to after my appointment. I arranged to work from home the afternoon of the grooming appointment, but my appointment window of 4-4:30pm came & went. I called at 5pm to see if anyone was still coming. I was told that they tried contacting me, but they had the completely wrong phone number for me, & my email address was also misspelled. Frustrating, but I suppose I could see how that would happen, maybe. I was told the groomer decided that they didn't want to groom my dog after all, due to having a child at home. Fair enough, though it would have been nice if the person that I spoke to on the phone the day before had actually spoken to the groomer to confirm that they were ok with grooming my dog. I was frustrated at the miscommunication, but after talking it through & relaying that the vet told me it was actually very rare that the strain of ringworm my dog had would transmit to humans, they told me they could make a weekend day work, probably the next weekend, & that they would look at their weekend routes & get back to me, asking me to "just give me a day or so to put something together". I made sure to say to leave me a voicemail if needed, & I gave them a back up phone number, just in case. It has now been two weeks, & I have not heard anything back at all, not a phone call nor an email. I can chalk up the initial miscommunications & concerns, but what I don't understand is essentially ghosting me. If you don't want to groom my dog at all, or if you want some kind of vet proof that the infection is gone or not highly contagious, that is fine, but just tell me that. Otherwise, it would appear that a potential customer who actively wants to pay you for your services has been ignored, & that is unfortunate. I will be seeking out other avenues for my dog's future grooming, but hey, on a positive note, my dog is much healthier now & well on the road to a full recovery!

My little yorkie was groomed this morning and looks beautiful. Other salons have had a difficult time with her but she seemed very relaxed when she came back inside. Thank you Vanity Fur! We will be using you again. This service is wonderful

Very poor customer service. No showed twice and now won't call us back. Supposedly has 6 trucks out doing work. Would not recommend.

Vanity Fur cancelled TWICE to groom two dogs, each time claiming van “trouble” with their vehicles. At the same time, we saw a Vanity Fur van down the street grooming another dog. This is unacceptable!

I had a great experience with Vanity Fur. I have 2 very large and very active Coonhounds. Clipping their nails can sometimes be a chore for most but Janae was awesome! She handled them well and was very professional. I highly recommend Vanity Fur for any and all of your grooming needs!! ????????

The day of the appointment I was called several times and asked to move up my appointment from 5:30 to 4 to accommodate the groomer. I had to leave work early to make this work, which was fine, I was happy to help. At 4pm I got a text that the groomer was running late and wouldn't be there until closer to 5pm. The groomer did not show up until 6pm. 2 hours after my appointment time that was moved to accommodate them. This was my first time using them and I was watching the van through the front window. The groomer had brought along a helper and he told me he would just be there to make my dogs feel more comfortable. Well I watched the groomer sit in the front of the van's passenger seat while looking at her phone as the "helper" did the groom. I have photos. So apparently an unlicensed groomer was grooming my dogs. Once it came time to pay they tried to charge me $150 per groom when I was told it would be $115. Then I was overcharged $12 each for the teeth cleaning when it should have been $10. I was not provided a receipt. I have emailed them 5 times to get my receipt and get nothing but the run around. I was so hopeful that this would be a good thing for my doggies since grooming is hard for them. This whole experience was incredibly disappointing. In regards to your response, thanks for not accepting any responsibility for your poor service and instead just making excuses.

I agree with Ben Hendrickson. I had read reviews where they have cancelled and thought I would try this service anyways. Were very nice scheduling appointment yesterday for today but called this morning and notified me that they need to cancel. Looks like they have an ongoing problem of poor scheduling so be aware of this before trying this service.

The owner was very, very nice and professional. The price was reasonable. All of my 3 dogs were groomed beautifully.

Skilled groomers and super convenient mobile studio.

They did such a great job on my timid lab who is afraid of baths and did it right from their truck in our driveway!

Always an excellent experience. Jessica is the best and so good with my Kahri! Highly recommended!!

Scheduled appointment and no one showed. No response to call, text, or email.

Great service! The groomers were great with my dog

What a great experience for my two huskies!! Both pups look fantastic. Bathed, brushed, deshedding, teeth brushed and nails trimmed. The prices that they quoted were appropriate for the work they had to do on the pups. One thing to note is that if you are new customer to contact the groomer prior to your appointment. It made the process much easier as they knew what they needed to do for the appointment and I was well prepared for the cost.

Waited three weeks for an appointment and they tell me the day of they do not service St. Paul. Bad business.

They do a great job with my Ali girl pup.. We use them on a regular basis..

This team is AMAZING! This is the first time I used them and will definitely use them in the future. They are courteous, professional and treated my cat with care. I was extremely happy with the service they provided and so will you!

They do an amazing job. I have two giant breed double coated dogs (newfie/ great pyr), and they look amazing. One of them was apparently a real jerk on the table and for that I apologize, but the groomer was unfazed. I can't recommend them enough!

They do a great job. Staff is friendly and professional.