Dakota Pet Hospital Lakeville, Minnesota

I really liked this clinic in the beginning - before covid. When the clinic began focusing on curbside I began receiving unprofessional information from the veterinary technicians regarding one of my pet's known concerns and the technician took it upon herself to diagnose my pet without having all of the information (all of which I had disclosed to the veterinarian and should have been in his chart)- the information completely conflicted with what the veterinarian told me during the appointment. Following that, there has been a lack of communication. Prescription refills have been cancelled several times without so much as a notification as to why or a phone call even though there are plenty of refills available. Every other month I receive a prompt to bring my pet in for another appointment despite having discussed with the veterinarian during appointments of the need to combine check-up considerations in a more time-effective way due to my employment schedule and the 1 hour drive to commute to this clinic. I brought my family member here initially because it was highly recommended by a trusted friend; however, things have drastically changed with care services over the past two years and the care and respect I have received due to warrant the one-hour commute. Some staff are friendly and compassionate but this has happened on several occasions over the past year and it does not make up the difference when my pet's medical needs are being compromised without any kind of communication or reasoning. The price points are fair. If I lived closer I would likely make more of an effort; however, the drive itself is too much for me to overlook the disrespectful communication practices. Update: I contacted the clinic by phone directly as nobody had reached out to me to let me know about the cancelled prescription refills and was told that my pet's test was overdue and therefore they wouldn't refill the prescription despite there being 6 refills on file and that I had brought her in for the testing, annual exam and vaccinations only a couple of months ago. As this is not the first occurrence with poor customer service, my request to have all of the necessary procedures/tests/exams completed at the past appointment due to the long commute, and a complete lack of communication and accountability for the care of my pets I am now looking for a new veterinary clinic after bringing my animals here for the past few years. For whomever may be affiliated with this company and reading reviews - treat your clients better. Practice honesty and transparency. I am disappointed that this clinic has not delivered the way their reputation suggested.

Waited over 20 minutes to have my dog seen by the vet. By the time they were ready we were on our way home.

We love this place for our pet's care!! Love the remodel!

Very committed team who show great care for all my pups!

Take my 3 currents dog here and love the care and attention I receive! Dr. Blohm has been great helping me navigate the health issues and diagnosis with my older dog (who had been also go to the u of m vet for specialty care). She has spent significant amounts of her time talking me with and helping me make decisions and giving me her options when I ask. I am very grateful for her!

Our pup passed and they Were so kind when we informed them.

Dakota has been our one and only clinic for over 10 years now and we haven't even lived in lakeville all these years. The women at this practice are some of the most intuitive, caring, and professional people I've ever had the pleasure of working with. We currently own a doberman and a huskador. When we got our doberman I was sure I would have to find Zoey a specialty vet who was known for dealing with the breed and understanding the specific needs dobermans require after the multiple surgeries they endure as puppies to meet akc standards. I am more blown away at how wrong I was underestimating the staff's vast knowledge each time I visit. In fact it's embarrassing that they now know I was going to cheat on them out of my overly excessive internet searching and over protectiveness. This incredible staff have shown sincerity, love, and compassion for my baby every visit. At least Zoey's excitement to see them tells me so :). Zoey Dobie is on the puppy plan at Dakota and it is a no brainer. The Vets take a considerable amount of time to help me plan Zoey's big life choices related to timing of her spay, BREED specific cautions/common problems we test her for, and all the silly questions I have in between. The Finke Family Loves every single one of you from reception, to vet techs, vets, and all in between. <3 Thank you Dakota!!!

Made sure to get my Shorty in when they were booked out for weeks was friendly fast highly recommended by our home.

Amazing doctors, techs, groomers - everyone here is so helpful. My two pups love coming here.

That's Dr. Kim she is WONDERFUL. They all are there. They take the time to answer ALL your questions. And LOVE your Fur babies too.

Great critter care and customer service.

Staff is very friendly and great with pets. Do a great job explaining things.

Always very caring Nd helpful. We had to put our dog down and they handled it with the utmost compassion, respect and dignity.

One of the best vets I've ever been to. The doctors (especially Drs. McNab and Borka) are smart, pragmatic, and care deeply about the well-being of our dogs. We've been here many times over the years for two dogs and they've always been great to our dogs and us humans. I recommend anyone looking for a vet to give them a shot!

The entire staff is so amazing, and kind and loving !!!! Can't recommend them enough

Great people and they are very helpful to the animals needs thank you my cat thank you as well

Absolutely the best staff and services. I appreciate the quality care and personal attention to our family and ongoing love for our pets. No reason to go anywhere else.

Dakota Pet Hospital is tops in all areas of veterinary services. I bring my 2 dogs (Bailey & Willow) for all their care and love the entire staff - professional, genuinely friendly and helpful. Dr. Borka is outstanding, offers treatment options, provides great education and is very patient especially with Bailey (and me!). They provide quality and convenient services at very reasonable prices, and are always accommodating. I love the puppy care plan I got for Willow!

We love bringing our dogs to Dakota Pet Hospital! Staff is friendly, they don't pressure you into anything and they take wonderful care of your pets.

First time there. Very friendly, professional and taking Covid-19 precautions seriously.

The vets and techs are great with our dogs!

We have been taking our golden retriever Bella to Dakota Pet Hospital since day-one. When it came time to put Bella down, I cannot tell you how wonderful the team was. Our vet tech Kris said to us, "These next moments are going to be full of grace and love." How right she was; oh how we needed both of those. And all of this during the COVID times. They handled things so well and met our needs, helping to make our final moments with Bella cherished memories. Thank you all!

As always Dakota Vet is amazing. Love and caring for every animal they see

Everyone at Dakota Pet Hospital takes such good care of their patients. My dog, Valentino, was diagnosed with heart disease yesterday and the meds he was started on have already made him feel a little more normal. He was given lots of love and kisses while he was here which helped keep him calm and comfortable. A few years ago he would avoid being touched at a vet clinic at all costs but the staff here have developed a great relationship with him. He now gives tail wags and kisses when he comes in. I’m so grateful for this vet clinic. Words cannot describe how much their care is appreciated.

If I could give more stars, I would, and I don't say that often. I came here under unfortunate circumstances were my kitty was declining all of a sudden and I was very uncomfortable with the way I was treated in another location. I was crying and apologizing and the staff did nothing but reassure me that I was fine and asked if I was safe to drive. After exhausting our options for care, we had to make the very sad decision to say goodbye. They couldn't have been more loving and helpful during our very very difficult time; the room we were in was dim, quiet, and had comfortable furniture. If we had to do it (and in this case, we really did), they made it as easy as possible for us. I look forward to bringing our dogs here for care moving forward.

I went here to take my dog to the Chiropractic Vet. I am Thankful they offer that service.

Wonderful place, they are beyond kind. Would recommend to everyone!

Been going here for years always friendly and professional

Our dog lived a wonderful, long life, thanks to Dakota Pet Hospital. The staff here is so caring, knowledgeable, and passionate for canine and feline care. After she passed away we received a card in the mail. Dakota Pet Hospital made a donation in her name for a tree that will be planted in a National Forest. We also received a lovely sympathy card from the staff which including personal messages. Thank you for your sincere condolences and wonderful care you provided for our baby.

Lady works with my dog, who is very hyper and nips or bites. She does a great haircut for him. Worth the trip from Northfield to there. She is like a dog whisperer! Very friendly staff!