PAWS Pet Hospital Hugo, Minnesota

i have had a different vet for 20 plus years and have decided to make a change. I choose P.A.W.S off a recommendation from a friend. not sorry I made the change

I am very happy with the services this clinic provides when I am able to get my pet in. I feel like the team takes a genuine interest in my fur baby and from what I can tell, their pet health services are in line with clinics credentials and their prices are competitive. I knocked off 1 star because I believe this place could be so much more if the owners could invest more money back into the clinic to increase the availability for urgent care or build a relationship with at least one of the closest emergency vet clinics, which are all sadly at least 25 minutes away. As far as I'm aware, P.A.W.S. doesn't officially partner with any of the emergency vets, so it's hard to feel connected to guaranteed quality urgent care. That being said, if you search the internet and find that your pet's symptoms allow for a day or so of wait time, if you call exactly when this clinic opens Mon-Fri, you may get lucky enough to get one of their two daily urgent care openings. We've done this before and were very happy with the results. We have also missed out and had to take our pup to the Arden Hills emergency vet - just fyi, we received great service there as well.

These guys are the best. Not only do they provide excellent care but they are good, real people.

They did a great job with my Aussie!

I don't know how they are with their care, but they have no problem letting your pet suffer if it interferes with their lunch break or getting off work on time

We had to put out Ming ming to rest she had cancer. The staff was so helpful they explained everything to my son. They gave us time to with her to say our goodbye. I just wanted to say thank you to the staff for everything at that moment in our family life.

They got us an appointment when every other vet clinic said it would be weeks before they could see our sick dog, we are very thankful for them

The people here are genuine, friendly, and ambitious to help! The visit and follow up was extremely quick and courteous. They even got my pup to smile????????

To whom it may concern, I came to your clinic with my cat, Kasey, because I felt that something was not right with him. I was sent emailed results and told there were no current concerns after a check up and some lab work. ( see below where Kasey is referred to as a female...he is male) I asked multiple times for a phone call from the doctor so that I could get further information or ask questions pertaining to the results. This was due to the fact that I was convinced something was not ok with my cat. I never received a call. Today I went to Blaine Central Veterinary Clinic for a second opinion. Kasey has a large tumor and his lungs and surrounding area are filled with fluid. He is being put down today because of the advanced state of his tumor. I thought you should know. Sincerely, a disappointed and heartbroken client.

Mrs Beck is by far the best veternarion. She was amazing with my dog Rico. Gave him 4 more year's of life after another vet told me he had 6-9 months. She really cared and figured things out so Rico could be happy without constant problems. I could never thank her enough. THANK YOU MRS BECK Carol Swanson

Best vet around by far

Paws took such great care of our Daisy, especially at the end of her life. We are so thankful.

Great people. Expensive and worth every penny.

The staff is always courteous.

PAWS takes advantage of their clients with how they price their services. Its overpriced and doesnt make sense. Katie S should not be sending out estimates. I received a combined estimate for 2 procedures at $490. I asked Katie if she could separate them so I could justify the cost. She sends me estimates that total $1380.... how did we get there? Why, as separates, are they 3x the price? I called Katie to see if she could answer these concerns and it ended with her hanging up on me. If you cant answer simple questions on the pricing of the estimates you sent out.. why are you the one creating the estimates? As an accountant, I would highly recommend PAWS hiring a cost accountant to work through these cost/pricing issues. With all of that, Dr Beck was awesome and I'm disappointed her staff are so incompetent and unprofessional.

Lets improve on timing.

My dog was having an emergency and they are right down the street. They wouldn't even see her. What kind of a place would do that?

I cannot thank the staff of P.A.WloS. enough. Especially Michelle and Gabby. A week ago today my daughter lost her fur baby Jagger. Her normal vet couldn't see him but P.A.W.S. took him in right away and monitored him throughout the day. As my daughter was about to bring him home a last check revealed he that a more serious problem developed in which we would have to take him to an emergency hospital. We had to transport Jagger to a the pet emergency hospital in Blaine and Gabby led us there as quickly as she could. She stayed with us all the way through to the end, giving us support and help. Gabby you were wonderful and I can't thank you enough for staying by us through this gut wrenching time. I would also like to thank Michelle for following up with my daughter the next day to see how she was doing. She then called my husband who was also having a very difficult time with our loss and he said talking to Michelle helped him. Our family is now petless but if we were ever to get another pet we would definitely use P.A.W.S. You are all wonderful and I thank you so much. Elise Carroll

EXTREMELY disappointed with PAWS this morning! I have been a loyal customer with my dog for nearly 6 yrs and when I called with a potential life threatening concern ( I don't use this phrase lightly) with my 4 legged family member .... all they could say was that we are double booked and they could not do anything! NO advice over the phone. NO taking a minute to see if the vet or the vet tech has a moment to address my concern. NO taking of a message to have someone call me back when they have a spare minute or two. NO NOTHING! They would not even squeeze me in somewhere (for a possible emergency). All they said is they would send me somewhere else! UNBELIEVABLE! I spend my time and money with a place that I thought I could trust and have the best interest of me and my dog at heart .... and then I find out that all I am to them is $$$$ .... NOTHING MORE! I feel that if they truly cared about our pets then they would make some time to at least talk to us over the phone for a few minutes to see if an event is truly worth an emergency visit to the vet .... for which they should ABSOLUTELY make time for! I lost one dear pet to this exact situation with another local vet ... when I needed them the most ... they were NOT there for me and my dog and I ended up having to put her down for a situation that was completely avoidable if they had only truly cared about my dog! Now I am spending time, energy, and emotional distress trying to find a vet that is willing to actually take just a few moments to address my concerns. Maybe even look for a NEW veterinarian that truly cares for our animals and not just the almighty dollar!

I was told this was the best place to bring your pet for care. Found this to be not true. After going there for a year had several problems. Constantly changing staff, un organized, lack of care for pets or owners. So glad I'm not going there anymore.

See my google review posted on thier website. Needless to say .... disappointed.

Friendly staff and let me know everything via conference call while the pets were being examined.

Today My family said good-bye to our Cat Peanut. Our old gal was 19. the staff at PAWS Animal Hospital was so caring. Dr. Beck was so wonderful coming in to room with us just to chat and share stories. They handled Peanut with the upmost care. We will miss her dearly. We will see you again old girl, until then play with Tippie and all the other pets waiting for their humans.

Brought my cat in for a yearly and to have lab work done the second week in June to hopefully find the cause of his low weight and throwing up. I received an email the next day from the Technician of his lab results and she ruled out one cause but could be another cause and said the Vet MD would call me to go over a plan. 3 weeks and still no phone call!! I have even called 3 times to get notes on the MDs desk to call me back and go over his results but no calls. I paid over $200+ of my 40+ hours of my money to be told they are busy and that they are not working that day. I recommend not bringing your pets here. I will also report this business to the state attorney general.

I found this animal hospital because it was close to my house. They were able to get my kitty in quickly for her first check up which is appreciated. The staff was great and friendly; I received alot of great tips on how to care for a cat and was shown how to trim her nails so I can do it myself in the future.

I've brought all my rescue animals to PAWS since it opened. Michelle was great to work with and did so much for my cats. Prices were higher than normal for the area but the services my cats received were well worth it. I moved out of state and came back a year later in 2014. Dr. Heidi was added and soon Dr. Ross, but the entire initial staff was gone and they were talking about their negative experiences working there. From there the replacement staff was gone and new staff came in and went as quickly and soon all these services were being recommend from Dr. Ross. And if anyone knows Dr. Ross, you could tell he wasn't swallowing that pill. With pretty healthy cats, I was spending $300 to $600 per appt. I heard Dr. Heidi quit. I made my last appt the day before Dr. Ross left. He didn't say anything to me. He couldn't. But he was my fur babies pediatrician and I was attached to Dr. Ross and felt that I deserved an email from Michelle telling me and other clients what was going on there. Now I call to see if my cats can get flea/tick medicine and I am still waiting for a call back 2 weeks later. Today, I found a new vet. Called and transferred all their records from them without one question from the PAWS receptionist. I'm deeply saddened to see what has happened to PAWS.

They take such good care of our pets while under their care. We recommend them to others.

Awesome staff, friendly, nice, best vet team around! Thanks everyone!

Caring, knowledgable staff. Appointments can be difficult to get when needed.

Receptionist takes a long time to schedule Apts. The clinic has mixed up my cats. I have to call in for test results, they don't follow up.