PetSmart Forest Lake, Minnesota

Today we took Luna and Lorenzo to get their nails done. The one who did it was Dynasty and we had a great experience. My husband and me we were surprised about the knowledge that she has with cats and we thought that our cat Luna was going to be a little difficult but nope!! We are going to come back for sure!!!

Great store that was clean and instock. The trainer Kim was very knowledgeable!

I foster kittens for Kitty crusader in Mora and seen 2 of my babies were there for adoption and had to see them since they were my first fosters. The manager on duty November 29th let me see my babies,,he gave me the best Xmas present EVER. Thank you SOOOO much for that.You are truly a kind person. And the cashier Laura was so sweet and kind also.wonderfull employees. ????????????????

I'd give 10 stars if I could! I didn't get the name of the guy who greeted me with a very warm and friendly welcome but he sure was nice! Whitney was so great and very very helpful with everything I needed, and double teamed to help me carry out the new cat stand!! I'll definitely be back! ????

The staff is so knowledgeable and friendly! We have fish, dogs and a hamster and they always have the answers and help when we need it! Great job Forest Lake PetSmart!

Got my dog in very quick for a nail trim. No wait only took about 10 mins

October 2021: Oh, how the tables have turned! As so often happens, Petsmart was running an online offer which was too-good-to-pass-up, since I’d been realizing the need to get a bigger tank for my boesemani soon. They reeled me in with their deal on a 75 Gallon Ensemble tank! I quickly hit “add to cart,” proceeded through checkout, and had an in-store pickup set. Now! HOWEVER TO GET THAT PICKUP MADE? Both my partner and I drive tiny vehicles. In desperation, I called the store to explain my situation and Mary thought to see if any of the team members she had on the schedule over the next few days who had large enough vehicles & would be willing to let me ask for assistance in delivering. Alas! The next two days saw no one on schedule who fit the bill. Being the quick thinker she was, she kindly asked if perhaps I had any friends who might be able to help? And that while they normally only hold items for 3 days, she would work with her team to ensure I had more time if I needed it. I told her I’d check with some friends, found one who could help, and called back to let her know I’d be in store the following morning to pick up my spiffy new purchase! I CANNOT THANK HER ENOUGH FOR HER ATTEMPTS TO ACCOMMODATE DELIVERY FROM SOMEONE ON HER TEAM, QUICK THINKING ON ADDITIONAL SOLUTIONS, AND WILLING TO OFFER ME MORE TIME IF IT WAS NEEDED. This is the kind of person who cares for humans as much as she does the furry, scaley, and all beings in between. July 2021: I left a scathing review of the store, that was JUST NOT INDICATIVE of the level of service the entire team holds itself to, let alone the amazing degree to which Mary normally performs her job.

Great place, my dog loves going there !!!!!!!!

They said they wash my dog but he still had flees

They are always very helpful, and very polite. I have never wanted to complain ????

I bought my puppy Malakai to get groomed because he was almost one year old and had never been groomed. He’s a beefy guy - a pittie weighing about 90 pounds, but friendly and mostly easy to handle. When I went to pick him up, the person who groomed him, told me that he was well behaved but barked at other people and dogs when they walked by.. then tried to sell me a training package because he was acting out of instinct in a new environment. I also noticed that when I got him back, not all of his nails were trimmed... Very subpar and I wasn’t very impressed.. and I definitely think I would have been better off bringing him to a small groomer, don’t think I will be back here.

Amber who helped me was great. She was very knowledgeable and helped me get everything I needed.

Fun place to bring 4 legged friend

Had my German Shepard groomed this morning. Boy did he look and smell amazing when I picked him up. The staff was attentive, polite and absolutely amazing. Shout out to Jessie, you did a fantastic job!!

They always have the things I need for my bearded dragon, dog and cat

Lots of options for dog and cat food. Some of which you cannot find at the mega stores.

I have two dogs and Ally was great! She got my GS trimmed the way I wanted, but even was patient and got 3 of my boxer mix nails done of which normally he won’t let anyone touch. Eventually for the saftey of everyone they had to stop, but I really appreciated her and the other co-worker who helped them keep Harley calm until it eventually he got out of control and it was unsafe to continue.

Courtney, Finnegan's groomer is amazing. Plus all the people that greet you when you first walk in AND the staff that checks Finn in and out. We LOVE going and always happy with the services ☺

Had all the food for my pups I need.

Hopefully on me to decide what bark collar to buy

Everyone is so helpful and knowledgeable

Amazing pet service great people taking care of the animals

Great store. Working on clerks. Good to see

I adopted my kitten here about a month ago. Employees were kind and understanding, and the adoption process itself was streamlined well. You can tell that the employees genuinely care about the well-being of your animals. I have brought my kitten in a handful of times to shop and we have always had an excellent experience here!

Always a positive and friendly experience shopping at PetSmart. There are other options in town, although PetSmart is now my only option.

My dog has a blast here...we pick out toys and nutritious snacks and food

The employees were super nice, don't get me wrong. They told me the best options for my new hamster when it came to his cage, but they weren't really informative about the supplies for him. I got the worse kind of bedding for my hamster (pine shavings) after being told it's my preference when it comes to choosing the bedding. I now know Aspen is best for them. Pine can give hamsters respiratory and liver diseases. It's partially my bad for not researching before buying, but I also was planning on just looking, not buying. I just fell inlove with Chonkers and had to get him right away. I just want to make sure that the employees are a little more informed for the next time someone asks about which bedding is best for the hamsters. Shouldn't have anything to do with my preference, but for the health and preference of the fur babies. Will still shop here.

We adopted a kitten and got lots of coupons

My family and I have never been so disrespected by a group of “customer service” employees. On 07/13 our family started searching for a new kitten. This was a big deal because our first family cat, a cat that our family loved dearly, recently passed away unexpectedly. After a day of searching we finally found a perfect match at the Forest Lake Pet Smart. At approximately 750pm we informed a employee we were ready to start the adoption process. At 759pm an employee met us by the kittens, went to get the paperwork, and then returned and told us we could not adopt because the manager would not let her proceed as the store was closing at 9pm. We pleaded to the manager to let us adopt but he refused “because they didn’t have time”. He said he would hold the cat until the next day. The next morning, 7/14, my young children woke up extremely excited to get their new kitten. As a family we spent a couple hours preparing our home for our new family member. We returned to the store at 11:30am and informed an employee we were ready to adopt, and then had our harts broken. The employees stated another family had started the process to adopt the kitten. We pleaded our case, and spoke to an “assist store lead”. She was extremely rude and tried to blame us for not sticking around to provide our information the night before, and not showing up early enough in the day…….we would of happily provided our info if requested and shown up earlier in the day. She went on to make multiple condescending remarks and even laughed at as at one point. As my wife, crying and heartbroken, began to walk out of the store the store lead, in a loud, condescending, and sarcastic voice, told my wife to “have a great day”…….way to add insult to injury. I am absolutely stunned by this women’s lack of compassion and or any sort of respect for her customers. Good job making promises to your customers and then blaming them because you didn’t keep them. IF YOU HAVE ANY OTHER OPTION, DO NOT GIVE THIS STIRE YOUR BUSINESS!!

The tropical fish always seem unhealthy and there are even dead fish in a lot of the tanks. They always seem to be out of stock on quite a few items. Service is usually good and the staff is as helpful as possible.