PetSmart Eagan, Minnesota

Helpful staff, moderately clean facilities, but sometimes out of the products I need.

PetSmart shall be my go to pet store just came across this brand named "KONG" It's new to us and they have have some bad a$$ $#! +. And my Boi loves his new gear he knows he wearing some raw a$$ gear.

Always treats our dogs well. Especially bruno who has bad anxiety.

Noah and Javier displayed extremely Poor customer service. Rude. Won’t be back.

Crickets are much cheaper then going to petco. Usually someone around to help and a friendly while doing so. Store is usually always clean. Cashiers are nice.

I've been going to this location for a good 15 years and really never have a complaint. Pet care manager Hannah is awesome & extremely knowledgeable. I'm so happy to have another expert there that I can trust. The store is in desperate need of remodel but overall is fine. 12/2021 That was my review 3 years ago & I still go to this store all the time. All the good employees I get to know leave which really sucks. My only complaint besides needing to desperately be remodeled & updated is the woman's bathroom, it smells like pee, it's never clean & they have a push button toilet. Gross!

I absolutely Love this store! I cannot say enough good things about Lynn that works with the reptiles. I had a gecko that was not eating and the help and advice that Lynn gave me was invaluable! I will always come to this store for ALL my pets needs!

Customer service is very slow, And they were out of the fish I was looking for.

Be a member and get great discounts!

Great Place to shop for your animals

Went for there dog grooming. They do a great job

I didn't realize it until I was already in the store and was at the register that they were closed when I walked in. I appreciate they let me get the item I was there for with no attitude. They didn't even tell me they were closed - I saw it on the door. Kudos

Pleasant & helpful employee. Clean, well-lit, & organized store.

Store had everything I needed and cashier was friendly and helpful.

Store not stocked well. Outdated cat food. I asked cashier what she thought when people try to purchase too small of a cage for their pet and she said “it used to bug me but my manager told me to just think of it as a business.” That says it right there folks. Research about how to properly care for a pet, don't rely on a pet store employee. Petsmart does offer adoption through rescues which is awesome.

A little more in price but they usually have the items our pets like to eat.

They have very good service. Several of their employees came from the Burnsville store and I followed them to this store in Eagan just because of this.

Got there right before closing but we knew exactly what we wanted. They gave us no issues with getting in and we quickly got our things and exited. Warms my heart when people don't act like their closing hours are the time they should be walking to their car. On another occasion, the manager here took back a defective small animal cage and upgraded us to the next level up at no charge. It was like the old days, when people stood behind the products they sold. Kudos to store level management. Wish all retail operations ran like this one.

The dog toy aisle was very low on inventory and choice.

Very friendly staff, good prices, and plenty of kitties seeking homes.

My cat's name is Hughes. You saw him on 6/7/21. Whoever the groomer was, the woman with the green hair, provided an awful experience. After letting my cat out at home I realized that there's no reason why I would want to go back to them for grooming. We have a very fluffy cat, a Turkish van mix who is extremely prone to matting, especially during shedding season. It's our first summer having him after adopting him and he doesn't tolerate brushing, at least our approach this year didn't work so we decided to pay the $80 to get him a lion cut. The job that was done was really awful. Patchy, inconsistent, chunky, messy, asymmetrical, bad, and I might even say reckless. It seems like it was done in a rush, and it makes me sad to think my cat wasn't handled with patience. When I asked about his behaviour they said he did fine, so either I was lied to or the groomer has very little skill/patience. He really looks awful. It would be one thing if it were just the parts where he was matted, because in those areas it's more like a medical procedure than a grooming, but around his unevenly cut mane, in-between his unevenly cut legs, on the side of his unevenly cut belly are left not only jagged edges, but random tufts of hair. What made the visit bizarre was the fact that my cat's hair mattes were saved next to the counter and what seemed like a common shpeel about the implications of allowing a cat's hair to matte was given to me before I could get my bill. I understand that you feel an obligation to inform your patrons about what they may be unaware of when it comes to hygiene related discomfort but I made the appointment Online with a note about his mattes, I spoke to you about his mattes when I dropped him off, the whole reason for shelling out 80 hard earned dollars was so that we can deal with the mattes so my cat could avoid being uncomfortable. And after all this, his hair is displayed to me and I get some "it really is very painful for them" I know. That's why we're here. We want to rid the cat of the mattes. We feel bad about the mattes. It's not the first time we've come to you about the mattes. It's not the first time we've been guilt tripped about the mattes. It will be the last though. Nothing about this was worth it. 80 dollars for a hack job haircut and a guilt trip. We're going to learn how to cut his hair ourselves. There's no way we could do it worse than you did. Either that or were going to pay someone else to finish the job. I would actually love my money back. In any case I will not be coming back to this bizarre location. Maybe another PetSmart will be less weird or is it company policy to guilt trip your customers while they're seeking treatment for their pets condition and then give them an unprofessional grooming because you're......upset about it or something? Are you just bad at this? He showed no signs of discomfort at home by the way. Thanks for asking. Truly horrible experience. I'm done.

I highly recommend Rebecca in the eagan one. She's so sweet and fantastic with my dog

Everybody is always so pleasant and so sweet to my dog when I bring him in

Rude workers, who don’t appreciate the customers time. Will have you waiting forever to check in, or check out, and wont stop what they are doing to assist you.

Heidi is the best groomer ever! We have followed her for years!

The grooming service was horrific! Two random customers on our way out asked if he was groom there today and said it was the worst Schnauzer cut ever. When he was dropped off, we gave details and showed a picture of what he looks like groomed. He is usually groomed at a Petsmart in a different state. When I picked him up he was shaking, I was in shock. I asked the woman what happened and that he looked like a westie or something else and she shrugged and said yeah it's bad. I asked if she could just shave everything because he was not symmetrical either. She said that they were closed now and he was the last dog. Bad cut and bad service. I will never go back and highly reccomend avoiding getting your dog groomed here at all costs. When I paid the woman in front of me was nice and felt so bad for our dog's awful cut and was better at communicating how bad the cut was to the cashier who quietly listened but took no action. I get mistakes happen cutting hair but a mini schnauzer with no beard!? No eyebrows?! Random hair patches on his elbows and no symmetry at all. And no attempts to correct the situation?! This beautiful dog looks awkward till it grows out- it's not the end of the world but the end of our relationship with PetSmart Do not groom your dog here.

Terrible hair cut for our dog.... Patchy haircut, and not the nice customer service

They were rude . Gave me incorrect information . Tried to charge me extra fees because my dog was sitting during her hair cut . She's an older dog. It was our first time there. I have NEVER heard of a sitting fee. I have asked many different grooming places about the "sitting fee " and have received the same response , that's the biggest bs ever. I will say that her hair cut was decent .

Male cashier was super friendly and very positive. I appreciated his energy today.

Compared to Petco this place has more of a warehouse feel to it. Large and long shelves with plenty of stuff on it for your pet. Had a great experience when an employee help me and my parents pick out and explain the gentle leader harness for our puppy.