VCA PineRidge Animal Hospital Andover, Minnesota

Both my dog and cats see the doctor's at PineRidge and all of those experiences have been outstanding ???? The staff really care & go the extra mile! Love everything about PineRidge!!!????????????

They texted me to tell me that my dog tested positive for something that transmits to humans. I called immediately to get additional information but the vet was busy. Hours later I got a call back from a tech who was unhelpful to say the least. When I asked her about it spreading to humans and what I need to do, her response was “I don’t know wash your hand I guess. I mean don’t people normally wash their hands before they eat”. She said they would give me additional information when I picked up the medication and when I got there they gave me a print out from the Internet that talked about the disease in general and not specifically what type my pet had. They never discussed my pets individual results with me, follow-up, etc.

Highly recommended animal rehabilitation and physical therapy center! Staff is caring and so compassionate!

My dog had an emergency this week. We went ALL OVER trying to get her help. I called VCA Pine Ridge, even though we'd never been there. The AMAZING customer service started with that first phone call - she was incredibly empathetic to our situation, and was very calming and understanding. While she couldn't help us immediately, she focused on what she COULD do. She got us in early the next morning, which was perfectly fine with us. The visit itself was awesome - Dr Mitten was wonderful, very thorough and caring. She was understanding of cost concerns and helped balance that with finding the answers we needed for our situation. Everyone there was wonderful and clearly care about what they do. We have found our new vet clinic!!

We've been going to Jolene for therapy for a recent injury and it's been great! She is professional, knowledgable, and great with my dog. I like that she gives updates each time. The schedule is flexible enough to work with my work scheduled.

Told me I had to reschedule apointment.

I took my puppy here for his first appointment. I paid for his visit and the office charged my credit card unauthorized service. I will not be returning and file a complaint for the unauthorized service charges. Very disappointed, I heard such great reviews.

Thank you so much Theresa for getting us an appointment for our beloved Otis. My wife and I have been taking all our pets to PineRidge for over thirty years and our experience has always been very good. Thank you to Dr. Bear, Hartmann,Mitten, Roe, and all the technicians for your care over the years.

I recently moved to the area and used to use a different VCA, so I transferred to this one. My first visit to VCA was great. I got my dogs in at a decent time. Now, I don't know if they're understaffed or taking too many new patients. But my dog is limping. I call at 8:22 on a Thursday morning, 22 minutes after they open, and they tell me that I can't get her in until Monday because they've already squeezed in 4 emergency appointments. In 22 minutes? On top of that, there's not a regular appointment open for 2 weeks. When I went to the other VCA, I could regularly get my dogs in earlier than that. Bad management!

From the phone staff, to the vet, we had a great first experience with the site and staff.

Thoughtful and generous company, helped our pet Stitch in an emergency and helped our family. Thank you guys . We even received a hand written card signed by all the staff members. They truly care.

Our dog has a lot of anxiety about many things and getting her nails cut is one of them. Even though she is kind of a pain to deal with they are all so nice to her and to me. We have been taking our dogs here for about 5 years and have been very happy with them.

I have been going to this clinic since it opened. I have had a couple of vets there but they were/are all good. I do believe there are vets that specialize in dogs and vets that specialize in cats. Dr. Bear referred me to Dr. Roe because I have cats. I don't know how the price compares to other vets but I have always been happy with the staff and the service I received.

I adopted my cat from the humane society. She was extremely malnourished and rough looking. When i called to make an appointment they didn’t tell me to bring in any samples of poop or anything. When I brought her in they didn’t seem …

Staff was great! We had a pet emergency while visiting my in-laws and they saw us immediately! My golden got a few strings on his face and ears and they gave us medicine and got us on our way. Staff was fantastic!

I took my cat to PineRidge Animal Hospital to get a second opinion. She wasn't doing great. Come to find out she was having a allergic reaction to medication that another vet clinic had given her, I called the other vet clinic and they just didn't really care. They told me to keep giving my cat the medication, But I wasn't going to do that, so I made an appointment right away with Dr. Hartman at PineRidge Animal Hospital. He is the best Vet that I have ever taken my animals to. He was kind, caring and compassionate! Thank you Dr. Hartman, you put me at ease, and took care of my cat. Dr. Hartman did blood work and changed my cats medication. My cat is doing much better now. I even got a text today from the clinic to see how my cat was doing, and Dr. Hartman called me today also. My animals will only go to PineRidge Amimal hospital from now on.

Been going here for at least 15 years. My association started with the vets in this clinic when I began Greyhound Pets Of America - Minnesota...a chapter of racing greyhound rescue. After a terrible relationship with a vet who also raised and raced greyhounds, bad vet, I was relieved to find people like Dr. Hartman and Dr Bear to help us out, first with the group, (way back when) but then I began trusting ALL of my cats and hounds to them. We have been through thick and thin with them over the years, 20 greyhounds and several cats later, we are still asking for Dr. Bear or Dr. Hartman as our first choice. The staff is usually spectacular and because we often brought in 9 greyhounds in...broken in a couple of appointments so we wouldn't have to bring them all at once, we would sometimes monopolize an entire Saturday morning for 'said vet'. They have been kind and caring even in the face of the worst issues. Now we are down to one greyhound and two kitties and still SO many years later and after experiencing SO many vets in this area....we stick with them. Some of their staff have fallen in love with the retired racers and began being foster homes for our group. Their place is clean and has facilities for care that other clinics don't have. I think when you want the best for your pets, you have to stick with those you have the best experiences with. Thanks to Dr. Hartman and Dr Bear for all their years of help, and to the staff at Pine Ridge!

Staff here are fantastic. Dr.French is absolutely the best. We got a new member to our family and it has been awhile since we've had a puppy. She took her time to answer all our questions.

The doctors, assistants, and support staff are wonderful. They take the time to get to know you and your pet. My dogs look forward to going!

My dog needed to go in asap. It was by appointment only. Took the first one they offered and called me back 10 minutes later asking if I wanted to come in earlier because of a cancellation. Easy to find and the decorations are cute. The vet was nice and took care of my dog and gave me many options. Went through the treatment plan with me and printed them off for me. Very clean and overall a quick and nice experience.

We got a free appointment for adopting from the Humane Society. It was a quick appointment, but they treated us like rockstars. We left with stickers for my daughter, care for our pet, and a fun experience. It's a cool facility, dedicated cat area, nice staff, plus it's a grooming place too!

Great Staff. We love this place and so does our dog .

Although Pine Ridge has and continues to be a pricier clinic, I have always trusted them with the care of my dogs.....Goldendoodle Ellie age 12 died in 2016 and my new puppy, a goldendoode, Looni 1 year 4 months. Took him in for an itchy …

I transferred my dog to this clinic last winter due to what I thought were high prices at his first and only other clinic where they had changed hands after the original owner retired. …

VERY EXPENSIVE! $100+ for a 5-10 minute visit with a vet. That was just for the visit, the medications came to $95 which was also very high. We are established clients. We took our dog in as he had developed a cough. I walked in …

My Miniature Schnauzer has a very complex diabetes issue, and my Vet, Dr. Rebecca Stever, has been taking excellent care of him for the past couple of years. She is very smart, and she is wise enough, and not at all arrogant to know that …

Dr. Stever is great! Dr. Bear, not so much. Rude and abrasive. Some staff are friendly, some make you feel like you are a bother. Not sure if we will be returning...

Very polite and helpful staff

They take good care of you canine, feline, out other family members.

Love this place and the techs are awesome! I'm a nervous-nelly when it comes to nail trims and they always do a perfect job!