Lauzon Veterinary Hospital Windsor, Michigan

Thank you so much for all of your help, care and advice tonight. I didn't even get the Dr's name but he was very kind and easy to talk to. Great experience. Thank you again and Natasha thanks you too!

Very happy with the service they give my pup!

Like most Vets, they do their best for all of us animal lovers. But one specific surgeon at Lauzon Rd. went above way his call. This outstanding gentleman took matters into his own hands, by way of taking our ailing family member, examining and did what no other vet. in this city was willing to do! he preformed emergency surgery.without question.this hero of mine asked nothing of cash nor did he until our little big guy was back home resting comfortably. This fantastic doc not only did what was needed, he preformed an extra procedure at no cost, after all was said and done, the final tally was half of any other vet in this city!!!!! This veterinary hospital is the very best, bar none that this city has ever had.

The groomer here is amazing. So kind and has years of experience. I’ll definitely be coming to groom my shihtzu here again.

I was put on hold and made to wait when parking lot was empty. I was just there to buy animal food.

My cat receives an injection every few weeks. This past week, I was shocked to see that the cost for this short visit has more than doubled. When I questioned the bill, I was informed that the business is under new management. Lauzon prices used to be quite reasonable. Pet food prices by Hills and Royal Canin have also sky rocketed. The industry has become greedy. As for wait times, I've waited on average an hour. Scheduling was different Pre-Covid, with limited indoor waiting space. I've dealt with a few of the Vets, and find that Dr. Reiss offers the best care for my cat.

Amazing vet!!! We went to walker first and they were cold and very difficult to deal with- complete lack of consideration. We went to lauzon the following day and I have only great things to say about the team there! Very compassionate and very helpful!!!

Excellent staff & service! They took our baby in right away! After the Doctor assessed her he came out and explained everything to me. He gave me the options, I told him I was working with much and he helped me fined the most basic financial solution while still assuring me she was ok

Amazing people that care and it shows! Went in on a Friday evening because my baby girl Bubbles had a broken DU claw... The care she received was great! They are now her new go to vets! Thank you everyone!

The grooming I always come back for due to how comfortable the groomer makes my dog. But I've been to other doctors and this one is way overpriced without offering any payment plans

I wouldn't trust anyone else with my fur babies.

Seems they charge top dollar to do the bare minimum. Brought my cat in because his eye looks awful and was given drops & told If they don’t work come back. Of course I can come back, that’s another 80 dollar exam fee for you guys. Took him to my regular vet and he was able to find the problem within 20 minutes & give what’s needed. When you are in the business of caring for animals maybe put what’s best for them above your greed. Waste of 160 for absolutely nothing.

I called ahead to tell them my cat had a broken tooth. I asked them how many people were there and if the wait would be long. I was told the wait would not be long because there were not many people. I showed up to a parking lot full of cars and a long wait time. The building says 24hr EMERGENCY care. I was deeply disappointed at the response I got not to mention a crying cat with a broken tooth in the background the whole time doesn’t make the situation any easier

I do not recommend this place only if you like waiting 2hours and talk to unprofessional lazy people. This place just wants you’re money!

It was not a happy day for us......but the lone bright spot was the Dr and vet techs:) What an amazing Veterinary hospital???? We can not say enough good things about how we were treated:) thank you, thank you, thank you????

Great staff. They are organized and they give you the prices up front. But please give itemized and ONLY itemized bills/receipts from NOW on. The doctor had a bad attitude at times on the phone with me, because I am not a layperson and because I knew what was going on with my son. So, that was NOT appreciated AT ALL!!! That NEEDS to change. That being said the prices are high (too high) but I appreciate that they called to check up on him and sent me a card. They seemed to care about my baby. There is no price on that. Just, doctor please be nicer with parents on the phone, parents who know what is happening and just want to participate in their child's medical care! ????????‍♀️????????????

More concerned if I had the money to care for my dog

My dog fell ill suddenly, and his condition changed so quickly and drastically. The primary emergency vet we took our dog to was on Walker Emergency Hospital and they were swamped with more acute serious cases. His vitals were checked, some labs drawn, and they suggested I took my dog home, and waited until he could be seen by a vet! Little did Walker Emergency Hospital know his CONDITION WAS SEVERE !!!! They were unable to assess my dog and Lauzon did and it was severe as he was bleeding internally, with start of organ failure. When I called Lauzon and explained my dogs symptoms and decline, and they got me in as quickly as they could. They examined him and determined his status was critical and required testing. Upon testing it was found that he was suffering, declining rapidly, and his chances for survival was grave. We made the tough decision and decided to put our dog down. Dr. Mena thank you for your honesty, your empathy, care and expertise for my dog. It was a very stressful and heart breaking experience and situation. Your vet techs, and team who worked today, I just want to say thank you. The kindness, empathy, concern, and overall excellent care you provided Tucker in his final moments, will never be forgotten. My dog was given the best life, and received the best care in his final moments. I can't thank this emergency Hospital enough for everything they did.

They were so nice to me on such a bad day. I don't have a car and was standing in the rain and they gave me an umbrella and was so understanding when I was such a mess. Thank you so much. ????

Great customer service and low prices

The Sikh that works thereVery rudeWe asked him how long it was going to be after waiting an hourHe said if we didn't like it we can go somewhere elseThis will be the last time I go thereI recommend if you wantCourteous people this is the wrong place to go

Incredible service. My 5 month puppy was constantly scratching her ears & shaking her head, called this office & was able to get her in within a few hours opposed to weeks at local shops. Found out she has an ear infection & was given drops to help with her infection. Was very fast, about hour and half in total. Very detailed on what was going on with her & her medication. I’d give 5 stars however would like to see if this stuff works before I give the full 5. Amazing people to work with!

Not much of a wait for the only people there at night. The vet did try and give us more meds then necessary, and at a higher cost then usual as "the owner raised their prices" ????????‍♀️ Changing my review as well as my vet for my cats now. Agreed on a price to have my cats neutered. When we showed up for the appointment they gave us a much higher price. When we talked about what was quoted and prices, they said they would give us the price we were quoted but we would have to buy additional medicine that was $80+ tax so we’re still paying more! I would much rather go to a vet even if more money, that won’t change the price once we show up to gouge us for more. I get these things aren’t cheap, but don’t change the price when we show up and only do the procedure if we pay more. This is awful business practice especially when we budgeted for one price and now can’t get groceries this week

Only place i will take our dog!! Great staff and doctors

Conveniently located in my neck of the city, Lauzon veterinary hospital does everything they can to take care of my pets in an expeditious fashion. We like Gord. He has always been very straightforward with us regarding our options and pricing.

dr gaurav kaul and the staff are incredibly disorganized and unprofessional. There were two of us there in the clinic, we waited three hours, they claimed the wait was because the other dog was in surgery but the owner said she didn't elect to get surgery (So what were we waiting for?). Our vet recommended a home remedy so we were in a rush to get home to do this; but we of course had to wait three hours just to pay and get our dog back. They wanted to charge 4500, then reduced the price to 2000. I personally believe this price drop was a tactic to get us to do surgery despite us saying no. I am left feeling terrible after this experience of being ignored by staff, staff told me they have no idea what is going on. Save yourself and go to another clinic if it's an emergency. I will provide an update on puppy in a few days if anyone is interested.

Very friendly and patient when I asked a ton of questions.

My puppy got stung by a bee on his back paw and was really lethargic/dehydrated. We were out for a walk and he stepped on it. I had to flick the bee off. It swelled up really bad. The vet tried to tell me that he fractured his foot and that I was going to need an x-ray. He claimed that bee stings don’t cause feet to swell up like that. I felt like I was being taken advantage of and they were trying to get more money out of me. The ladies at the front desk were wonderful, empathetic and brought my pup out some water. Aside from that, I’ll be going to a different vet from now on.

Very caring people and a great place to bring your pet too when in need of help or care for your pets.

Recently had to put our beloved German Shepherd down. The experience was made tolerable by the kind staff. Before that our regular visit was always caring. Much respect.