Orchard Lake Pet Resort Southfield, Michigan

102 reviews

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Reviews: Orchard Lake Pet Resort (Southfield)

All reviews (102)

Yelp (25)

Google (77)

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christina howard

2 years ago

Thank you for taking my baby in. He will be back ???? very reasonable prices.

erbora mankollari

2 years ago

We thought we found the best daycare for my dog but we have been going though a lot with them lately. They dont hear your concerns. All they do is hang up the phone. My dog attended their daycare on a Monday and came home with 2 fleas and red bumps allover his body. On a Saturday we let them know and they told us would spray everything. The next week on Monday we sent him again and guess what he was so itching couldn't stay 1 sec without scratching. Found 2 more fleas. Let them know on Tuesday whats going on. Was told by the management would let other parents know bc regarding to them they dont have real grass so they dont have fleas and they made an accusation that we might have fleas in our home. After explaining them for the 3rd of 4th time why he got the fleas in the first time the just dont listen. We thought will give them another try after making sure that our dog got sprayed and got his petarmor dose.. Called them to ask nicely if they sprayed or talked to others about that problem and I got the worst attitude from a male rep. He didnt want to answer, didnt want to listen and continued to make accusations and just hung up. They would not see me again. Have been sending our dog for everything there such as grooming, boarding and now daycare but they dont value you as a customer and dont give a damn about well-being of the pets.

Amanda Bliss

2 years ago

I’m not sure why this place has so many good reviews. First and foremost- the “manager” hardly spoke to us upon dropping our dogs off for the first time. I felt unsettled but kept reminding myself of the reviews, website and of the area. Upon picking my dogs up the manager still hadn’t memorized their names or the gentleman working, after over a week of having them! She referred to them as the black and white ones with long hair. We were never greeted. I thought ok- they aren’t people “people.” I don’t think their dog people either. The lady never said how they did, if they were good or what they enjoyed, how they ate ECT she maybe spoke 5 words to us. I paid for them both to be bathed on the last day- they smell so bad I had to give them another bath upon returning home. My boy dog won’t eat- he won’t even eat a treat. My husband had to fill up the water bowl 3 times upon returning home- we live 5 min from this place. They’re so dehydrated they are having issues using the bathroom. I will never use this place again. Over $500 for a week and this is the experience we got. My dogs are hunting dogs and very resilient- one is still hiding in our room 5 hours later. This place is in an area where we should have gotten updates (we got 0) and been able to stream them. When I told my friends about what we paid and the service we got they were shocked. They recommended other places they use. Extremely dissatisfied.

Sean Carney

2 years ago

Sully loves going to the groomers. So much excitement for him to spend time with Staff. Thank you so much for taken care of my little boy!

Tiffany Robinson

2 years ago

The staff and owners are amazing. They treat each o the animals they care for as their own. Our fur baby loves the staff. He tends to get anxious when we leave him but the staff knows just how to make him comfortable and relaxed. We receive updates throughout the stay as well. He is always fresh and clean when we pick him up so don't forget to book a bath before your pickup time. Highly recommend. We have used other facilities but this is by far the best we have found with a price point that is unmatched for the service you receive.

Christie Donn

2 years ago

Super friendly and experienced staff. You can tell that they truly love the pets in their care. I highly recommend them!

Michelle Betman

2 years ago

I take my Teddy there for Day care once in a while. The fact that he isn't there often, but know his name and needs everytime makes my day. I know he's safe and having great eyes over him while I'm at work. Reasonable price compared the competitors.

Izabel Green

2 years ago

I dropped my dog off here for 4 days. I was super unsure about boarding my dog, especially because it was his first time and he tended to bark at everyone! They were so kind here and took such great care of my dog! Catered to all his needs and never once did I feel like they couldn't handle him. When I picked him up, and started our normal routine, he was no longer barking at everyone! Now he wags his tail and wants pets from everyone. Not sure how they got him to do that so quickly but they are heaven sent! He's also walking really well on the leash now. The people here are experienced and kind. Nathan helped us out and we can't thank him enough!! I highly recommend this place!

Andrew Stern

3 years ago

Took care of my brothers dog whole he was in the hospital. They took great care of him. He seemed to love being there. Highly recommend.

Howard Whitney

3 years ago

Staff is good with my pet.

Steven Carpenter

3 years ago

Staff is super friendly and caring.

Jennifer Monro

3 years ago

We dropped our dogs off while we went up north for a few days. They came home calm, clean, and happy. We definitely will use Orchard Lake Pet Resort from now on!

lolita jones

3 years ago

I love them haven't been with them long they do cater to your pets there very friendly

L. Lori Young

3 years ago

The first time my pets face was not cleansed during the bath. They corrected this while I waited and I continued to patronize them. The last time my pets did not smell as if they were bathed at all. I had to roll the windows down once they were in the car because of the odor. It was worse than when they arrived. Once again the face of one was not clean and they cleansed it while I waited. I am not satisfied with their service and will not return.

Alex Mcsorley

3 years ago

Amazing care of my two dogs.

Lillian Wiley

4 years ago

Beautiful place t o visit with your pets.

Michael Stewart

4 years ago

Great friendly service. Prices are reasonable and takes great care of my dog.

Jeffrey L

4 years ago

Completely happy with this place. We've used them for about a year now and they continue to impress us with their work. Thanks for treating our dog like family .

Howard Rutledge

4 years ago

Very good quality and attention to detail. They are generally prompt and have our dog ready when they predict.

Drew Zamanigian

4 years ago

I love boarding my pups here. They love it too! I always leave them and get them baths before I take them home. The staff is super friendly and incredibly accommodating to your pets needs. They have their own food their but you can bring your own food and toys for your pups and they do the rest. They don't require an interview to stay with them which is a nice change of pace and they do a great job socializing the dogs. They are the only place I trust now.

David C

4 years ago

Always easy to work with

Danyale Mason

4 years ago

Made a reservation but when I went to view the facility the lady was rude and would not allow me to see it. I would not leave my dog with someone who has such a bad disposition.

Corey Camens

4 years ago

They do a great job at a fair price.

Cj Whitfield

4 years ago

Good place. Been taking my wiem ceaser there for a while

Chelsea Galuszka

4 years ago

The staff are always very welcoming and professional whenever I drop my dog Bailey off! My dog goes for boarding, an occasional day care and grooming/baths. Every grooming/bath appointment has been wonderful, they always have Bailey looking and smelling fresh/clean. Thanks guys!

BJ White

4 years ago

Great place to board my dog!

Alexa Peake

4 years ago

My dog absolutely loves going to Orchard Lake Pet Resort. He always has a great time there and the staff treat him like their own! I would highly recommend!

AAMINA MOHAMMED

4 years ago

Special!! They we're very delicate with my pittbull as I expected & groomed her polished her nails, as well gave her a deep shampoo conditioning thanks ladies:-)

Madeline Holmes

5 years ago

My lovely wonderful perfect orange kitty cat hates being boarded, but is cool as a cucumber when I take him to Orchard Lake Pet Resort. After only two boardings, the staff knew his name and greeted him as we walked in the door. I trust them to provide great service and care for my large handsome cat, and their rates are reasonable for daycare or multi-day boarding. I left a blanket behind awhile back, and they held onto it so they could give it to me when I returned about a month later. They love pets!

Amy Lucas

5 years ago

Great service and caring owners!

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Orchard Lake Pet Resort, Michigan, Southfield

29233 Northwestern Hwy

Business Hours

Monday

7 AM - 5 PM

Tuesday

7 AM - 5 PM

Wednesday

7 AM - 5 PM

Thursday

7 AM - 5 PM

Friday

7 AM - 5 PM

Saturday

7 AM - 5 PM

Sunday

7 AM - 5 PM

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