Pet Passages Livonia, Michigan

135 reviews

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Reviews: Pet Passages (Livonia)

All reviews (135)

Yelp (5)

Google (130)

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Paul Watt

2 years ago

Wow they are so professional and compassionate. My dog MOO passed away at home and they came to the house and picked her up.Thank you agai you guys are so AWESOME ! ????????????

Sanjay G

2 years ago

After some thinking and looking around, my wife and I were really glad to have found them. Their mantra of dignified services is absolutely true. We didn't know how to handle the final services of our dwarf rat Jelly and they took their time to find out and ensure us that she will not be alone in her last moments. Having separate 'rainbow' rooms is very well thought out. And it doesn't end there! They have MANY options of thoughtful post cremation services/memorabilia that will forever be cherished. Truly adore their services. Thank you for all that you do

Claire Jacobs

2 years ago

I cannot say enough good things about the services that Pet Passages offers. Wendy and Bob are truly caring folks who made a really difficult process as easy as it could have possibly been. I’m so glad they were there for us and would recommend them for anyone who is in need of end of life services for their beloved pets.

Simon

2 years ago

Thank you Wendy for everything! 100% recommend!

Flatfoot

2 years ago

Helpful and caring people. They truly care about you and your pet and assist you through the whole process. I have used them twice and highly recommend them.

Alex Howard

2 years ago

Extremely professional, and understanding. Treated my pet with the utmost dignity and care.

Whisper Petrucci

2 years ago

Bob and Wendy were absolutely wonderful in the entire process of my little cat's cremation. They both truly comforted me and everything was quick and little girl was back home before I knew it in a beautiful box. And a packet of wildflowers to plant in her honor in the spring. I am very grateful for the service I was provided. Definitely above and beyond.

Brittany Nicole

2 years ago

When we found out that our cat Binx had cancer and that it was only a matter of time until his time came, we were devastated. Sure enough, he passed a few weeks later. Although we were expecting it, it wasn’t any easier; I hadn’t made any arrangements for him, though I should have. He passed away on Mother’s Day and I searched “pet cremations” not thinking that anyone would be available. I called Pet Passages and they were available to us within the hour. I packed up my boy and they accepted him in without any problems. The man I spoke to in person and the woman over the phone were both extremely sympathetic as I spoke while crying and with a shaky voice and made this process easier than I could have ever imagined. They offered us to spend time with our Binx in their rainbow room (a “last goodbye” room, if you will). Just like any close relative, they asked about Binx and we told stories and relived the memories of him once more through them. The urn box we chose, which I believe is the standard box, is very nice and for only $15 more, we were able to get his paw prints engraved on the outside of the box by his name. Not only that but they also included a letter that was so touching and was meant to be “from the other side of the rainbow bridge” it brought tears to all of our eyes. I would definitely recommend Pet Passages to anyone. They also only took a few business days, as they stated to me it would be, to be able to pick up his ashes.

Jeffery Vallimont

2 years ago

I can not say enough good things about Pet Passages!! They are caring, compassionate and took such good care of my dog after he passed. They explain each step to you so you know what to expect. If I could give 10 stars I would.

JoAnne Dalton

2 years ago

What can I say, I'm impressed beyond words. Caring, efficient and trustworthy. And so much more.

Raymond Golembiewski

2 years ago

The kindness and compassion shown to us was so comforting. Bob was very professional and at the same time understanding of our grief. I highly recommend Pet Passages.

Erin Purcell

2 years ago

Very kind and compassionate staff. In such a tragic time, they make you feel comfortable. I would highly Recommend them.

Kim Green

2 years ago

What a blessing this place was!! Lost my girl Macy one week ago and was referred here by a friend! Had originally scheduled her euthanasia at the vet but last minute my son couldn’t make it - they made it happen so we could be there as a family to peacefully say goodbye to our beloved pet after 13 years! Toughest thing I’ve ever done but the staff/owners were amazing and so patient! I knew my girl was in good hands as we left! I was also concerned about the price and could not believe how affordable it was! She will be forever in our hearts and now finally can rest on the table!

Michelle Hall

2 years ago

We lost our doodle bugs yesterday morning. She went in her sleep. She was 17 years old and she was tried. My husband called the first place yesterday morning and they were amazing. Caring and understanding. I picked Dixie up today and it killed me, but again they had a heart as big as the world. Thank you for the care you showed our girl. We will be forever grateful.

Rachael Hall

2 years ago

Last friday I lost my fur baby unexpectedly and started calling around to have him cremated well pet passages was the first and only place I called Bob was super helpful and caring throughout the whole phone call when I brought cupid in the next morning he wife Wendy was super pleasant and caring she made me feel 100% better about the whole situation they didn't ask for any money upfront and told me to pay when I picked him up they provide a website to track where your pet is and what's going on with your pet

Elle Kay

2 years ago

Given the circumstance, I am very happy with the service Pet Passages provides. The costs is very reasonable, the staff is kind & compassionate and handled Midi's passing beautifully with care and swiftly returned him home. I highly recommend this place for anyone whom needs it.

LGHK Mrazik

2 years ago

My name is Lynda, and I brought my fur baby there the night after he passed away in my arms. These 2 (the owners) were beyond my expectations! I felt at home, I could cry, I heard their experiences on why they do what they are passionate about! I will recommend them and I'll be forever grateful for the love and care and the dignity for my boy!! Im 1000000% pleased and will recommend anyone and everyone to them , thank you and your staff

Nicole Cummings

2 years ago

Most AMAZING People First Off! I Highly Recommend This Place To Anyone! They Take Their Time With You && YOUR Fur Baby! Everything I Wanted I Got! Very Compassionate About Making Sure The Customer Is SATISFIED! I’m Heartbroken But Happy With The Outcome Of My Fur Baby Ashes, Paw Print, Etc! Rest In Paradise Storm 8.3.2021

Jeff Dutka

2 years ago

Pet Passages Livonia provided my best pal a dignified and caring aftercare experience. The owners are directly involved, they answered all my questions and were very patient as I struggled through the process. They came to my house after a scheduled at-home euthanasia and helped me navigate an extremely emotional situation. I would recommend them to anyone looking for aftercare and/or memorial items for their beloved pet.

Craig Rush

2 years ago

Pet Passages really made a difference in assisting our family's closure on our pet/ family member Camry. Camry was taken care of like royalty. Thank you so much for your compassion and professionally !

Erin B

2 years ago

Highly recommend!!! Wonderful caring people.

Mayank Vora

2 years ago

I cannot express in words what my family and I feel about Pet Passages. From the time she picked up our phone call to the time we picked up our beloved baby's remains, Wendy has been the most compassionate, caring, and soothing part of our Diesel's passing. We never felt rushed and Pet Passages even gave us the opportunity to place him into the cremation chamber ourselves and perform all his final rites to our satisfaction. Wendy and Bob own the place and personally saw to our every comfort. May their good karma through treating strangers as family and not just a number in a business equation give them joy and happiness throughout their lives. What a blessing we found them! ????

Sheezy “Scarlett” Love

2 years ago

I had the misfortune of needing a cremation service on the 4th of July this year. My mom's beloved Huey passed suddenly and very unexpectedly. Bob was so so very kind and helpful. He treated our Huey with the utmost resepect and reassured us of what he would be doing with our baby thru out the whole process. He even including some reading material for the kids and grandkids at home to help with the grieving. We were so greatful for his kindness and help on a holiday and short notice much less. We rest assured our baby was treated properly with love. I highly recommend this bussiness to any loving pet owner.

jeff ozanich

3 years ago

I don’t leave a lot of reviews but I felt I had to leave one for this company. Amazing customer service. Bob was awesome. Very accommodating and very kind during the difficult time of losing our pet. I would strongly recommend.

Tracy Elker

3 years ago

Our beloved Bella passed quickly . One call to Pet Passages and I knew she was in great hands. They picked her up, and cared for her , letting us know each step of the way. The Urn is just beautiful as well as the garden stone . Highly recommend.

Ingrid Ford

3 years ago

Don't look any further for a pet cremation service. These guys are THE BEST in the industry! I worked as a Veterinary assistant, and had heard their name before, but I didn't know how truly amazing they were until I had to use their services. Your beloved pet will be treated with dignity, and you will always know what is happening at all stages. Bob walked me through all their packages and Jamie helped me through the difficult process of picking my baby up. Their prices are very reasonable and they have different options for your financial abilities. I cannot say enough good things about them. Thank you for making this process easier. What you do is not matched in the current market. You go above an beyond.

Catherine Harman

3 years ago

A family in the City had a horrible fire and lost two of their fur family. Fires are a traumatic event and losing your loved fur babies is makes it more devastating. I reached out the Lucky Dog who contacted you for assistance. You came out later that morning and picked them up. Thank you for helping make this part of their loss and our job on the fire scene more manageable. You have my gratitude.

Amelia Macklin

3 years ago

My mom lost her dog and it really broke her heart. My associate found this place from us just calling around and I’m so happy he did. Ms. Wendy treated us with so much respect and sympathy. The experience and the atmosphere was beautiful. I was so impressed by the service we received I left a small donation to help another family in need. The prices are so affordable I was surprised. I will be letting all my friends and family know where to go if they lost an animal and want to get them cremated. Thank you for the professional services that you gave us.

DeAnn Maroney

3 years ago

We came home on Saturday to find our Lucy Girl had past away. This was shocking, we had just left 3 hrs. Our hearts were in disbelief and broken. I was referred to Pet Passages. Bob came out to our home on Sunday to get her. Lucy was treated with such respect and dignity as he removed her from our home. Thank you. And I will be so Happy when I bring our Lucy Girl home.

Chrissy Bollinger

3 years ago

I could not be more grateful and thankful for pet passages. They gave my baby the respect and tenderness that he deserves. I recommend to all who are going through this very difficult time

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Pet Passages, Michigan, Livonia

31039 Schoolcraft

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