Alpine Animal Hospital Burton, Michigan

They truly care about your pets well being. Always have. That's why I love this place.

Staff was friendly and accommodating.

I took my puppy in who is 8 months old. A different vet had checked her out and cleared her for surgery. I took our puppy to Alpine Animal Hospital to do a standard procedure to get her fixed. 2 hours later they called me at work to let me know my puppy died through the procedure. Then when my husband came to pick up our puppy's body. They told my husband that he needs to wear a mask in their place of business. No concern for us that they just killed our puppy but was concerned and mad he did not have a mask. No compassion. These ladies that run this are very old and should not be in business.

My grandma has been bringing her animals to this place for 20 plus years and really like the vet in the beginning. Over the last 4 years the vet has become extremely rude and honestly mean. She is not caring and sympathetic towards the animals she is supposed to be caring for. I last week brought a cat in there because I knew something was wrong and it was the only place that could see her right away. The vet told me she looked perfectly healthy and other then becoming blind out of nowhere she found nothing wrong. She didn't even really check her out just had her walk around and looked in her eyes to tell me what I already knew she couldn't see. Well I made an appointment at another vet and I find out NY cat has a massive mass in her stomach and is dying. At that point surgery was not an option as she had been suffering for a week longer and extremely dehydrated. I had to put my cat down when a week prior the vet told me she was perfectly healthy. But she wasn't she suffering and in pain for longer then necessary. Don't ever bring your animals here!

Took my poor boy in to be euthanized. An excruciating decision. They didn't use enough medicine and it took forever. Horrible, horrible experience! What should have been 5 seconds took 5 minutes and he suffered the entire time.

I began using Dr Cross back in 1984. She was just beginning her practice back then. I really liked her and how she cared for my animals. Over the years I have had numerous dogs and cats and have been very loyal to Dr Cross. But my last couple times there she has been very rude to me and not very caring or gentle towards my animals. She makes diagnoses before even examining the animal. She rarely does any lab work anymore. She spoke down and demeaning to me and I just got the feeling she was burnt out on her work and needs to retire. The exam room is never really clean (today the counter area had something black all over it) and never does it smell as if it has been cleaned or disinfected. Her clothing and face mask were dirty as well. The receptionist is not very customer service savvy and pretty rude herself. This office has just become very unprofessional and after 40 years of loyalty I think it's time to find someplace else.

My elderly Mother took her cat there because of increased drinking and urination. The cat is 12 years old and could have medical issues that need diagnosing and taken care of as to not let animal suffer due to not getting the right care. Andrea Cross was very rude and judgmental with no testing (blood or urine) and told Mom to take away her water. There was no physical exam but it was billed. If this is normal care, that DVM shingle to be taken down.

Good can't find out too much informtion !!

Vet was very rude and rough with my cat. The office smelled like feces and urine, the scale was disgusting, the room was even worse, the vets mask was brown and stained, the whole place was unsanitary. If I could give zero stars I would horrible place.

We’ve only been here a few times, and the staff has always been nice. It does have a bad smell when you walk in. It makes you feel dirty instantly. There was fur and what looked like pee near the entrance. I started to worry about how sanitary it was based off the smell. I like this place because they are a bit cheaper than other vets, but I don’t think I can return based off the questionable cleanliness.

my wife and i brought our pet here and had a simple surgical procedure to be taken care of. well he took ill shortly there in afterwards. i alerted them that he had taken ill and brought him in to have his "issue" dealt with and to be taken care of. We were barely given little more than a cursory look over, no offer of considering blood work, temperature check or anything that may have lead to a solution to our pets ailment. we were given some meds and sent on my way. his health began to decline, they did not wish to see him further they just increased the level of medication to a stronger dose. to say that i am unhappy with their services is an understatement. my pet died today in my arms due to their callous and unfeeling nature and lack of proper care that could have prevented this loss to our family. i would not recommend this "animal hospital" to my worst enemy. my normal veterinarian was appalled at the lack of treatment and services that were not rendered onto my little one. that when i described what issues he was dealing with they hit me with an immediate volley of problem solving tests and such that could have easily prevented this tragedy, to say they were sickened personally and professionally would be a gross understatement on their behalf.

Absolutely refused to let me in the building without a face mask. I’m not medically tolerant to wear a mask and was refused entry. This is discrimination when all orders and health department mandates have specific exemptions for people with medical intolerances. Very disappointed with their customer service and we will not be back.

I have been with them since I came to flint in 98. They are caring and nice

The Dr. here totally took her time with us and explained everything in detail and was just so relaxed and it was just a Great experience with our little kittie. Thank u Alpine!

It smelled terrible the second I walked in. For some reason they don't take CareCredit any more either. The vet, I assume she was the vet because she never identified herself or had a name tag, was rude and condescending to me. Her shirt had stains on it. I won't go back.

Disgusting office, im not sure how they are still in business. Old outdated and unsanitary. Rude, mean, bullies. The receptionist & the doctor. I don't know how to describe them other than "shady". Uneasy feeling in their presence. I told the doctor to let go of my dog twice during the exam. She was forceful & got a kick out of being authoritive & powerful over my 5 lb dog. Unsanitary building. Should be shut down. Something evil is within those walls. 1st time in an emergency situation. Last time too.

Been taking pets here over 20 yrs & no complaints. Great Dr and staff. They are NOT about pushing meds or unneeded tests. Very reasonable prices. They genuinely care about what's best for our pets.

Excellent vet care and friendly staff and vet

I got two kittens a few weeks ago from the Humane Society. I took them to Alpine for their first checkup and the staff was absolutely amazing.

My cat needed surgery right away and the vet was very nice and reassuring about it. Got her in ASAP even during all of the covid-19. Price was lower than I had seen/heard from other businesses (ones that were even open). The atmosphere was much warmer than anywhere I’ve been. Straight to the point and very friendly. Receptionist also 10/10. Highly recommend!

Amazing food , I must say it is the best burger I have ever had.

Best place around close to home.

They are very Wonderful with our Pur-babies.

If I could give negative stars I definitely would. The woman receptionist is absolutely horrible at her job and very rude. I made an appointment for my animal to be fixed and shots given. When there for the appointment shots were not given but the animal was fixed. When called to asked why this happened the woman started screaming at me tell me I was wrong even tho theres no proof of shots. Absolutely horrible place! I cant apologize to my animal enough because if they talk to me like that....what makes me believe they were nice when i was not around!

Affordable pricing, good vet. Took adopted stray in to get checked out. $53 total for bot fly larva removal, and antibiotics for uri. Reception is very nice and helpful. Vet is knowledgeable and no nonsense.

Not only is Dr. Cross one the best Vets I've been to but Claudia cares about our babies just as much and it shows. I highly recommend them.

Best and only Veterinarian I will take our dog too!

I spent a ton of money this summer on my pets getting their vaccinations, rabies and heartworm up to date. My dog was attacked by another dog within minutes of leaving our appointment. I called at 4:30 to bring her back for care, my pet needed stitches and antibiotics. They refused to see her. I am done with this vet. No empathy for my pet at all.

Quickly seen, affordable pricing, I've been coming to this vet for a long time and will keep coming back!

Take great care of my Yorkie. Been going for over six years. Very nice staff.