Massachusetts Animal Medical Center Watertown, Massachusetts

I am working myself in the field where customer service and responsiveness is a number one priority. Had my appointment scheduled for 2pm today, when I got there I found a beautiful notice taped to the front door(please see photo attached) Snow emergencies do happen but you have to at least call/email your clients to notify about cancellations. Instead, 45 mins of my time wasted and my cat was stressed on his way to and from the clinic, he needed to get attention from the doctor today but got stress instead. Such a disappointment knowing the fact that I’m very loyal customer and has been bringing 2 of my cats to this clinic. Please work on your work ethic and make your customers the number one priority. Thank you

We’ve been using this place for years but yesterday they didn’t read medical records correctly. I brought in 2 kittens for their 4th distemper shot as directed by Mspca where I adopted the kittens. Kittens were born September 22 and each received 3 distemper shots at MSPCA by the time I picked them up. They only needed a 4th and final shot. The vet said they received only 2 shots and for me to return again for the 4th shot in 3 weeks. After I got home I carefully read the records to confirm that indeed they had 3 shots prior to yesterday which means they are now complete with 4 shots before 16 weeks.

Been using them for years and they're always great with our cat!

Excellent experience. Caring, professional staffed location. They took good care of my beloved cat. I recommend them.

Excellent service and delicious food.

This place has taken care of 4 of my pets and I can honestly say MAMC have been critical to the health, happiness, and quality of life for all of them. My cat and 3 dogs have all been patients, as well as my partner's 2 dogs. From my old sweetheart pitbull, grace, who needed 8 teeth pulled and they stayed 4 hours after closing to care for her to my hound dog that had skin cancer and was there for various skin ailments for years before his death, to both of our new puppies, I am grateful to have Dr. Boardman in charge of their medical care. I have gone to him for years now and he has been knowledgeable, caring, patient, and thoughtful with my pet's care. The vet techs (especially Brianna, but really all of them) have been warm, thoughtful, and thorough when working with my pet's, gathering information, answering questions, and being so kind and caring when dropping off a pet for surgery or an emergency. During those stressful times, I could count of them to answer phone calls and answer questions. 6 pets and 3 generations of pets so far, more to come. I would recommend them to anyone I knew.

Just went in for a check up and had to write a review about the vet tech/assistant that came out to get my dog Waldo and ask us a few questions. Her name was Darcy and made Waldo and I feel so comfortable (especially in a semi-high stress environment). Great experience!!

Nice Doctor's and Technicians, very caring and thoughtful. I highly recommend them, a great place to bring your pet one pets

The first visit I had here was amazing super successful which is probably what they are told to do to get you to come back. Every time after that each visit the service got worse and worse. I payed for medication they forgot to put it in the bag when they brought my dog to the car. I don’t live near by so huge inconvenience. I had medication scheduled to pick up I live far away when I went to pick it up they said the medication was no longer available and I would have to set up another appointment for my dog to get it. Do not got here EXTREMELY expensive and horrible experiences.

The best hospital for your beloved furry buddies, they go above and beyond for your pet. Thanks for taking care of my little Rocket ????

They saw my yorkiepoo on short notice. They were great. No extra services were pushed upon us. They cared more about my dog then the money they could make. Loved Dr. Naomi Oliver, she is FANTASTIC!!! Wish there was more Veterinary Dr. Like here out there.

All my kitties and puppies over 25 years have gone there.

They are the Best. Great Place to take your dog.

My kitties don't like visiting the vet but this place makes it as easy as possible. We have been using this office for 5 years since we got our cat brothers. Due to Covid you can't go in with your pet, recommend dressing in light fabrics their parking lot is very hot on a warm day.

My cat gor hernsils done Very professional service

Nothing to Good for My 4 legged Child

I found some blood in my cats stool. I called and they said I should bring her in immediately(I immediately felt like I was being sold somthing at a car dealer). After examining her they found nothing wrong and after asking what type of laxitives I wanted to give her and after I responded, they proceeded to give and charge me for the ones I expressly asked not to be given. Afterwards they said they would call me to at least explane what the medice they gave me was, but they called 3 days after the day I was supposed to start giving her the medicine.

Great service, great people and a very cozy environment.

I think dr Callahan is the very best...courteous staff

Not helpful for our pet. Her wound reopened during covid, and they would not accommodate us. Also very expensive!

They taken wonderful care of all my cats over the year!! Fuzzy is turning 16 on St Patrick's Day this year!!

The staff and vets here are the kindest and most professional people I've ever taken my pets to. My dog Candy had a medical emergency last year and they took such good care of her, called me constantly when they held her there to let me know she was still okay, and answered all my questions with care and empathy. Dr. Kennedy helped me both times I brought her. I can't say enough about how great they are! Highly recommend. Best vets I've ever had.

Their staff is not very friendly or caring. Booking an appointment takes forever, even on their puppy plan (which costs around $800), "because of an in-flood of new patients due to covid, the wait time for the appointment is 3 months". Shouldn't they focus on taking care of their existing patients first? Why even offer the plan if you can't accommodate the time?

I absolutely love this vet. We've been taking our pets to Dr Boardman for years and we are always impressed by his knowledge and how much he cares for our pets.

The staff is full of kind, compassionate people who truly seem to care about making you and your pet comfortable. Dr. Kennedy is incredibly reassuring even when giving hard news. I feel confident after even one visit that my cat is in good hands.

Great staff. Kind beyond words.

Today was our first time at Mass Animal medical center and it was a great experience! All of the staff were very friendly and informative. You can when you get there and they come and get your pet. And then they call you when they are finished to explain everything and then bring out your pet. Would definitely recommend!!

Great service, vets and techs

This place gets ZERO stars from me. I dropped my dog off this morning for a spay and without my authorization they went and performed a removal of her hernia as well and tried to charge me an additional 75$ for a procedure I didn’t ask to be done. While on the phone with them, my girlfriend was at the establishment picking up our dog and they began giving her attitude, claiming she refused to pay when that was not the case at all. While on the phone with a manager who did not give her name she told me there was nothing they could do and that essentially we could leave without paying, but if we did we would be banned from their hospital as well as our clinic associated with them.. they then blamed me for the misunderstanding. All that was said about the hernia to me was if I was aware about it. How does that translate to we are doing an operation to remove it ? After being transferred to ANOTHER “manager” who told me she spoke to her higher up they again said they could do nothing and then proceeded to tell me that my girlfriend, who was waiting there not saying anything, was threatening her staff saying she would beat them up. They not only performed a surgery that was not asked to do they also made false accusations. We asked numerous times for the persons name that made the accusations and they said they didn’t know. We asked for managers names and again, they didn’t know. We called the cops, and wow how fast did they change up. In the blink of an eye, we had every ones names in hand, and all of a sudden the charge that they could not do anything about was erased from the invoice. After all of this, being accused, being blamed and dealing with my dog having a surgery I didn’t ask for, we have been banned from the clinic we have going to for 5 years over something that was not even my fault to begin with. This place is a joke, horribly run, and they do not care what so ever about their customers. Please save your time and go somewhere else.

Very friendly, professional service offered here. We were referred here when our old vet was detained, and we've since switched here. They are true animal lovers. The facility is lovely. The reception, techs and doctors are all kind and patient. I highly recommend them!