Shawsheen Animal Hospital Tewksbury, Massachusetts

Kind and professional even when they were very busy. They communicated clearly about policies throughout the pandemic. I always felt in the know. Honestly though, my favorite feature of this business is how clear billing is. I’ve had other clinics that couldn’t give me a line breakdown of a bill that felt too high, or a vet that offered me a service that sounded free (checking my grogs ears) only to get a $35 charge. This vet is not like that. They tell me pricing as we go and I always feel recommendations are because my dog needs them. I clearly found them after some bad experiences elsewhere, and plan to stay with them for life. So happy with them ????

Great care, welcoming, and make my pup comfortable

We switched from Banfield over a year ago and have been very happy with the service and care from the employees here, HOWEVER it would be GREAT if anyone dealing with the animals stopped wearing perfume. More than once my dog has come home from a short visit, smelling like a whole perfume counter, so I can't even stand to be near her, let alone pet her, for hours after she gets home.

Wonderful customer service and animal care

Really caring and kind people work here. I had a much better experience here than at Andover Animal Hospital. They make sure you are aware of all prices, options and treatments. A very cat friendly place as well.

Love shawsheen animal hospital! My Bella was so scared. And they made our visit very comfortable for her.

After they changed owners they seem to only care about your wallet rather than the best interest of your fur baby.

That is a place where you can get excellent food and it's hot at all times

Awesome people work there. I have skittish dog and they handle her with care

Ever since switching from a major chain I couldn't be happier with our service. Everyone is very friendly and the competence and care they put into taking care of our pets couldn't be more obvious.

Caring vets and staff. Great with nervous animals. Very communicative: the veterinarian called both before and after the procedure and answered my questions. The vet tech took a great deal of time to explain the doctor's notes and after care instructions. I have heard that this practice was more expensive than others in the area. I don't know if this true or not. I've been so happy with them that I haven't looked at any other practice. If they are more expensive than average, then I hope that it's because they pay the support staff well. I can't say enough nice things about about the veterinarians, vet techs and people who work the front desk. Awesome, awesome group of people.

Nice staff and very knowledgeable! Been taking my cat here for the last 3 years!

Have been bringing my pets here for years. Have never had a bad experience. Staff is outstanding!

Been our veterinary service for 20 years. Doctors Carusso and LeBlanc are beyond reproach when it comes to diagnostics, treatment and care.Highly recommended.

They have been wonderful working with Tyler and us to give him the best care without stressing him

Very disappointing to say the least. They are more interested in making money off of you than the well being of your pet. After getting the results from a very reputable Vet Hospital stating what the possible diagnosis could be they decided to run a test which was dollars short of $1000, then tell me that my pet needed to be tested for what we thought anyway. The first test was $900 and needed to be tested two weeks later which was another $400. After the last test I got a voicemail telling me that although the levels were in the normal range there was something "FUNKY" and needed to retest in two weeks which would of cost another $400. When asked what "funky" meant the tech couldn't explain it! After researching what my pet had and was told by the people at Shawsheen that they had never seen anything like this, I found that it was a very "COMMON" thing and that there were many things you could do to help alleviate the animals pain. Every time I called to ask a question the response was let me ask the Dr. and get back to you. Every single time they called me back it was to say that this would work better and would cost another $190. Simple questions as to medication interaction because I was new to this. We had to call and ask for pain medication and ask what would work best. Never once did they call to see how our pet was doing. Only to keep scheduling more appointments that were always costly! In my opinion Shawsheen Animal Hospital is more interested in ripping the pet owner off and taking advantage of those that love our pets and would do anything to help them rather than getting to the nitty gritty of what is best for the pet. Since rebuilding their hospital I feel that they are ripping the pet owner off to pay for their debt. I ended up going here because my vet of many years retired and this was close by to where I lived. Unfortunately, it was the biggest mistake of our lives! Please do your due diligence when looking for a vet for your beloved pet! In response to the answer, given by Shawsheen... never once was I presented with "MULTIPLE OPTIONS" nor payment options.

Not impressed with the McDonald's style care drive in they take dog away from you then bring back. By federal law my dog is my service dog I explained that over phone was promised arrangements would be made none we're! NOT recommend!!!

My visits at Shawsheen Animal Hospital are always a pleasure, even my pet enjoys her visits, I always leave there knowing that my concerns and questions are always answered, truly have a lot of confidence with the staff.

The staff is friendly and knowledgeable, but they can't stick to appointment times. The past 3 visits have taken over an hour past our appointment time for the vet to even show up. Edit: Had to lower the rating to 1-star. It took over 10 minutes to process a credit card. No respect for their client's time at all. Edit2: Just realized we were charged for a service that wasn't performed on our dog. This visit gets worse and worse. We were charged for urine test yet a urine sample was not taken from my dog. Make sure you check your bill for accuracy if you do decide to go here. They also don't seem to track your dog's records. They tried to sell a 3 yr rabies vaccine despite getting the 3 yr booster last year. 2020 has been a long one, but not that long. Make sure you keep your own records because you can't trust theirs.

Incredibly compassionate, understanding, and honest with me through the process of finding out bad news of my cat and then later putting him down. They did not pressure me and laid out all the facts before deciding what to do. I really appreciate them.

I took my dog here as I needed to come in with him as he is nervous at the vets (during Covid most vets not allowing owners in). I was super impressed with how my dog was handled and cared for. They did not take him out of the room to do various things to him and they had a calming plug-in in the room which seemed to relax him somewhat. My dog is a very confident boy except at the vets. They offered choices of what I could do and how much extra the options cost, and what they would recommend. I would highly recommend this vets to anyone looking for a caring practice for their pet.

Just my first visit, but what a great experience. They took their time to give great advice. The tech got down on the floor with the cat, gave him treats and made him comfortable. Great advise on pet insurance and care. Thank you!

The best veterinary hospital around. The vets, techs, and office staff go the extra mile for your pets, and the costs are very reasonable.

I can’t say enough good things about Shawsheen Animal Hospital. From the front office staff, to the vet tech, and the vet. Everyone was so kind and caring to my dog. We walked out of there a lot less anxious than we did when we walked in. The prices were also very reasonable, especially for such a nice well-kept place.

They love my dog as much as I do. They take great care of my boy buddy.

I wouldn’t take my Bentley anywhere else. The entire staff are so professional, kind, knowledgeable and so great with our boy. Highly recommend taking your pet here. Bentley loves them all too!

Very kind and always helpful to our pets!

They are awesome here taking great care of my babies

I have been going to Shawsheen for several months since moving to the area and have been extremely impressed with the professionalism, cleanliness and friendliness of staff. I am so glad that we decided to try Shawsheen. My dog has had several issues and the doctors have been incredibly friendly, informative and have taken great care of her well we find solutions. The doctors follow up after each visit to make sure things are going well and the technicians are very clear with instructions and follow-up steps. They make sure I understand the pricing of everything before committing to a treatment plan. All the rooms are clean and the front desk staff are very friendly and welcoming. I highly recommend Shawsheen to anyone looking for a vet for their dog. I don't have a cat, but I do love the fact that they have a separate waiting area for cats and separate rooms to see cats. I'm sure if I had a cat I would really appreciate the extra effort to reduce the stress of having them be around dogs.

Staff is always friendly and knowledge. They don't push products or procedures or medications onto us.