122 reviews
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Tori Riley
2 years ago
My dog was attacked by another dog in the playgroup. When I was called about it, they told me it was a small scratch above his eye and they were taking him to the vet. No other information was given. I get a call from the ER Vet saying that …
Breanna Brown
2 years ago
We love this doggie daycare. My dog is alway so excited when he arrives. When we leave he is tired and doesn’t have to use the bathroom on our way out. The facility is clean and I love that we can use the cameras from home to watch him play.
Candice Latta
2 years ago
Sent my pup to puppy camp based on a neighbors recommendation. Biggest mistake should have listened to the facebook reviews. Told me myn pup was "taken out of camp because he scared the smaller puppies" i have a at the time 6 month old yellow lab. They completely lied about removing him from camp. They just kenneled him all day. No phone call nothing. Only reason I knew they lied is because of their convienent cameras. Not once was my pup with the group-yes we watched the cameras becuae we enjoyed seeing our guy play. Yes he's a bit bigger than the group they had but he isn't aggressive and loves to just run and play (which they admitted) so tell me how he scared the other pups then had the nerve to tell me "oh because of the breed i could get him neutered and the he can play with the adult dogs" apart from all that stress on my guy and the unsanitariness he developed worms (which we have an app to track bathroom food and water intakes) we had issues within a week of him going to camp.
Joe
2 years ago
Second time using this place. I was hesitant given reviews but it’s the closest place in Sudbury. I waited 10 minutes for them to find a $50 dog bowl our retriever needs otherwise he eats too fast. Well, they lost it and didn’t care. How do you lose a feeding bowl when he has his own suite?? It wouldn’t be a big deal but when I asked if they would replace it they said no and blamed the holidays— “we are busy”— I guess you’re not to busy to lose a customer. What awful service. Then my dog took the longest pee I have ever seen which leads me to believe he never went to the bathroom today. I will never send my dogs here again. I just don’t trust them.
K9 Elite Dog Training
2 years ago
As a K9 trainer and Vet technician and K9 Handler I would agree with 1 star reviews the staff need some work I don't know how a place can brag that their best when they have 3.4 star review that's pretty bad the staff are definitely closed minded people and don't like anybody with experience or knowledge that's the vibe that I got wouldn't waste my time here or bring my dogs better places to board and better places with customer services after today not to mention 5 managers in 3 years what does that tell you ? It is what it is some places don't changes they never change
Michelle Wooten
2 years ago
We highly recommend Best Friends Pet Hotel! Being new to the area, we're incredibly grateful we found this wonderful place for our three little furry guys. One of them is a rescue dog and has a difficult time with new people and places. They were very caring, kind, and understanding. Thank you so much!
Lyn Jones
2 years ago
Facility never saw the contact and care info thoughtfully included in dog's bag of belongings. Dog had been there many times before. My dad received a single call at his home number a few days into two week boarding to say dog wasn't doing well and appeared to be dying. Upon pickup, they hosed him for almost $700 and told him dog would not be welcomed back. Upon Pickup, dog taken immediately to vet, who figured out the problem. This was negligence delivered for $50/day and the remaining cans of food are never returned with the dog. To top it off, they don't pick up phone calls. Ever. Dog had been bathed without our consent clearly she'd been spoiled by her own urine. I am livid!
Smith Jones
3 years ago
Was excited to find a dog day care near by. For several months things were great, even despite covid. Really pleasant and accommodating staff. Would even take dogs a few minutes before open to help out those who had to get to work. Sometime over the summer the manager left (she had a very long commute to work). The new manager just doesn’t have the same sense for dog personalities nor the knack for customer service. Really disappointed in the new personnel.
Mala Maurer
3 years ago
The nicest people who really care about your pet. Highly recommend.
Lisa Marquis
3 years ago
My young Lab spent 3 nights here, got a bath on the 3rd day. I'd board him here again.
B
3 years ago
Awesome staff location and process - thank you best friends pet hotel
Ani Goranova
3 years ago
It is a nice place, where your dog can spend a whole day playing with other fur friends. The best part Is that they have a webcam where you can see your best friend entertained.
Katie Chagnon
3 years ago
My dog loves daycamp and always comes home tired. Cannot say enough good things about Colleen, she is super responsive to concerns and really knows the dogs and what they need. Would recommend to keep your young dog active, and ask for Colleen to get you settled in!
Patti Danshire
4 years ago
The staff & manager were so attentive & caring to our Golden that he did great being kenneled. He has severe separation anxiety & he did fine as a result. Best Friends also has a video chat so we could check on him in live time while we were away. The facility is spotless & newly renovated. He had his own sparkling clean private suite with TV. Plus the awesome grooming he rec'd. We will be back!
Stephen Sandler
4 years ago
In his first stay since the construction was finished, my dog emerged happy and healthy. Colleen and the rest of the staff are friendly and helpful.
Sydney Erin
5 years ago
Don’t leave your animals here! There is mold growing in the tubs and they don’t take care of your animals by leaving them in their pee and poop all night which is unsanitary and dangerous as worms can grow! They also don’t give the animals …
Larry Conway
5 years ago
Great for boarding and grooming
T V
5 years ago
wish i could put negative stars for how badly these people treat their animals
Jonathan Tucker
5 years ago
Been seeing a post circulating about how unsanitary and terrible the condition of this place is(mold, drains not working so piss overflowing in kennels) look up their name if you want to see for yourself. Definitley avoid this place.
Jacquelyn Breault
5 years ago
DO NOT SEND YOUR DOG HERE. I have seen people push, knee and manhandle my dog on camera. They make you sign a contract that says they can neglect or improperly care for your dog and you have no recourse if you complain. When I sent my dog here for boarding and paid extra for all day play groups. I checked all weekend and never saw her in a playgroup. She was starving and anxious when she came home. Find another place to send your dog. Some of the people that work there were very nice, but the management needs to do better.
Jackson Hudgins
5 years ago
This business and its employees disgust me, animals are underfed and dehydrated to make minimal bathroom trips, and conditions are horrid as well!! If you don’t believe me ask some former employees! Only bring your pet here if you want to …
Greta Telo
5 years ago
After the long wait lines to check in and check out, I read several disturbing things about this place. I will never bring my dogs back there again.
Elizabeth P
5 years ago
Bad place don't take your pets here
christine roberts
5 years ago
Not a great place for cats. They charge a lot and everything is extra - for not much space.
Chris Forman Orth
5 years ago
The past few grooming visits my dog has been reluctant for me to leave. Then I saw the photos of the hygiene issues that have gone viral. We are never going back.
Brett Neal
5 years ago
My dog Duke has been going to Best Friends Sudbury every weekday for 2 1/2 years and loves it there! The staff is great, and Duke is happy there. Duke also stays there when we go on vacation, and when I pick him up he is happy and it is obvious that he has been well cared for. I recommend this place for doggy daycare and for boarding.
Alexandra Mason-DiBurgo
5 years ago
They lie about giving dogs their medication and overbook the kennels and leave dogs in rooms with unsafe conditions. Do not send your dog there.
Agrivated American
5 years ago
The staff are so friendly, I felt like I was leaving my Tyson with family. The facility, was well equipped and I was walked around an introduced to everyone. I'd definitely leave my dog with them again and again. Thank you for being so kind an understanding.
J Feng
6 years ago
We board our sheltie here and overall we have always been pleased with the service. We have never had a problem of any kind and our dog(s) always seem healthy and happy when we pick them up. They also have a groomer that does a great job with our super plush dog. It’s a bit pricey, but this is Sudbury so the price is probably in line with the town. We have tried other places but this is the best we have found in this area.
Pat Thornhill
6 years ago
Unsafe! My sweet labradoodle was attacked at doggy day care by another dog. The staff did not mention the incident when they sent my dog home for the day. My dog was bleeding and had puncture wounds on his shoulder which needed immediate medical care. We were told that the contract does not cover vet bills, even though this incident occurred under their watch. And they admitted to the incident, only when questioned the next day, naming the dog that bit my dog as my vet needed proof of rabies vaccination. I am more upset that they did not check to see that my dog was okay before sending him home and did not mention the incident. My vet mentioned that I am lucky that my dog has white fur (which was bloody) because he could have suffered severe infection from the puncture wounds if they had been left untreated. I believe the staff at Best Friend's behaved irresponsibly and would not trust them with my pet again.
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