Boston Dog Company Cambridge, Massachusetts

Staff here extremely unfriendly. Needed to come THREE times and PAY to have our dog approved. We have moved many times and our dog has been to many daycares - I fully agree with an interview process - but ONE is sufficient. Three is excessive and inconvenient. They are inflexible, not nice, and discourage the dogs from playing and barking. We went there once when we moved to the neighborhood, had a terrible experience and never went back in 4 years despite living around the corner. I have never had such a terrible doggie daycare experience.

Convenient locations and most staff seemed solid and caring however, other staff members seemed indifferent or not caring at all about dogs. Charged me $40 for 2 hours when the hourly sign clearly stated otherwise. Was told dogs were taken on walks and outside often however, upon picking my dogs up they clearly hadn't been out at all as they rushed to the nearest tree to pee as soon as possible. No pictures or updates on dogs and you can't even call the individual locations to get updates? We have been to various dog daycare places around the country with our 2 dogs. This has been our worst experience yet, will be looking elsewhere.

We used Boston Dog for daycare for almost a year, and their boarding service once. This was our experience: - No information given when we picked up our dog each day. No reports on behavior, or photos - They advertise being next to the park, and that each dog receives walks every day. I know for a fact that most dogs use the restroom in their play area, and are not taken outside - No training, whatsoever. Training is advertised here; however it was never offered - After a year, our dog had an “incident” and was “no longer welcome”, we tried and failed to receive a single report on what happened, and were denied any photo or video of the incident - During boarding, received zero updates or information whatsoever - Over one year, we saw the staff turn over 100% three times - The only positive here is the convenient location.

Great daycare but sub-par rules, our dog passed all of their socialization tests but we were required to bring her 4 times a month. So after moving and getting new jobs, we missed a couple times so they said we had to make the missed visits up next month! They are too strict.

I moved to East Cambridge about 6 months and felt very lucky at the time that Boston Dog Company was so close. Each of my experiences at this place has been pretty bad, unfortunately. When I first entered the store, I asked about their walking services and a staff member told me she didn't know and to go to the website - who does this!?!? TRAIN YOUR STAFF or at least put in the effort to learn what the company you work for offers. And another thing - this has happened to me so many times I can't even count - every time I went in to purchase treats for my dog the prices of the said treats would change drastically and different staff members would charge me different rates for the item. For example, I told staff that what she charged me $3.50 for a treat last week was suddenly marked $9.99. This is just one example - this happens far too often. I feel like the staff here are not trained well nor engaged with their work. To top it off, everyone is on a different page. I am super disappointed with this place, and I don't even board my dog here for daycare!

Bailey always comes home happy and exhausted! We are so happy we found this place!

Professional, caring, and dedicated! Love this place, and all those that work there!

Went in to by a dog harness and was treated to friendly and expert service.

Darryl and Javier are incredible dog walkers and sitters. My Lhasa Apso is a very lovable by finicky little man, but he adores his friends at Leash. As an aging dog, he also has special needs, including medications, and he is well taken care of. Spencer greets and walks happily with the fellas, and truly loves them both! They are reliable and responsive to our needs and have become an important part of Spencer's life, and I have complete confidence that he is well taken care of when I am traveling or at work! Highly recommend!

Definitely for calm dogs who aren’t really trying to play much or get energy out so wasn’t a fit for my high energy golden. But super nice staff and would be good for low energy dogs

Our dog is happy to go there in the morning, safe when she is there and tired when she comes home. Could not recommend it more.

Excellent facility...My Dog enjoyed his visit. Love the atmosphere. They are friendly and helpful, they offer all the services I need at good prices, my dog is always happy when she comes home. Thank you!!

I have used Boston Dog Company for months now, and my 1 year old hound LOVES it there. The staff is AMAZING and whenever I have any questions about food, exercise or even my dogs health they are always there to answer my questions. Vader my dog goes to daycare about 4 days a week and loves to play with all of the other dogs whether big or small. The play area is very well monitored and there is always someone in the pen with them, staff is always interacting with them, and adjusting to make sure that none of the dogs get hurt. I would highly recommend this day care to anyone who is looking for a safe, reliable place to send they're dog during the day. Like I said the staff is great they are all extremely knowledgeable about foods, treats, toys, vitamins and supplements, as well as many other products that they carry in store. They have a great selection of high quality food for both dogs and cats. They also offer boarding, and are extremely fairly priced. Staff here is great, they listen, answer all of your questions, and take pride in making sure all of the dogs are well taken care of

I am sure they are wonderful but do we have to pay and how much?

I have been using Boston dog for a couple of months. I bring my poodle mix there at 7am and pick up around 6 pm. When my guy arrives there are smiles all around and he's happy as a clam right away. The few minutes after drop off, watching my guy greet the other dogs and staff fill me with great joy and pride. Anyhow, it's a great, clean, and friendly place where dogs play all day.I love that they post photos of dogs on Facebook daily. The cost is comparable to other places in the area with the same amenities.The location is very convenient for people commuting from Somerville to lynn. The staff is friendly, although setting up the initial interview required a little persistence on my part. I highly recommend this place.