Veterinary Emergency Group Boston, Massachusetts

The staff are absolutely amazing. Excellent care, and they clearly love these pets a great deal. I cannot recommend them highly enough. Attentive, thoughtful, great with my dog.

I brought my greyhound here today for vomiting with blood and food refusal. Everyone was kind, helpful, and knowledgeable.

Great experience in an emergent situation with my puppy. The staff literally couldn’t have been kinder and they treated my puppy so gently and took great care of him and even checked in on him after.

All of the nurses and doctors were extremely patient and kind. They gave me options without pressuring me to choose a particular one or being judgmental about what I chose. I liked that here I was able to be with my dog the entire time, whereas with other clinics you have to wait anxiously in another room separate from your dog. I could see everything that was happening and be there to comfort my very anxious dog. Just wish the emergency fee wasn’t so steep, but I understand. Great experience, definitely bringing my dog here for any future emergencies.

The veterinary emergency group took great care of Tina, my 18 yr old cat. We went in on new year eve at 10:30. They took us right away and while we waited for test results to come back, I had the opportunity to take in all the doctors and assistance working with other animals and their owners. They treated everyone professionally but more importantly they treated all the pets like they were their own. To me that's the most important thing, especially when going to an emergency animal hospital. We spent NYE brining in 2022 in an animal hospital and thankfully Tina is doing great!!

Our beautiful dog Mia, was having some major problems. Deep down in our hearts we knew that she was not coming back home. My mother was the one to take her here after it was recommended by our vet. The way she described how they treated not only our dog but herself as well was outstanding. They were so focused on getting her better and different medications and methods could work to get her in a stable condition. The staff is incredible knowledgeable and you can tell that they absolutely love there job. While spending some time with Mia, I overheard one of the nurses talking about one of the dogs so happy saying 'why don't we try this, I think this would be a great alternative for her case!' We ultimately had to put Mia down in the end which broke us but the respect and the amount of love received from the staff was just overwhelming and something we will cherish and remember. Never once did they pressure use to put her down or really even mention euthanization, they just mentioned treatments and options and let us come to that decision ourselves which is so respectful and they agreed with our decision based on her condition. At the end they send us a detailed email of every test, x-ray, lab result they took of her while she was there! We have been to Angell Memorial Hospital in Boston for another pet before and they damaged our thoughts on the emergency vet care. Thank God this place came and changed our opinion completely. My Opinion and i cant stress it enough if you are looking for a 24 hour vet care GO HERE, YOU WILL NOT REGRET IT!!

My dog had been trembling for 50+ hours at this point which was beyond unusual for him. I had been calling all over the Greater Boston area, including his usual vet office and their ER counterpart within the first couple of hours of the tremors (which were minal but still worrisome at this point) but those offices were booked out and were at full capacity. They said to continue monitoring him and if it progresses in the next day then try calling back. Called back once we hit the 24 hour mark, still at full capacity, tremors had slighty elevated. Around the 40 hour mark, things started to really elevate and the tremors almost looked seizure like. I called 3 different Veterinary ERs (big chain) and they were still at capacity, weren't very helpful either. At this point I'm very stressed and a sobbing mess. I did another round on Google and found Veterinary Emergency Group and immediately called them, still a sobbing mess and truly couldn't have been more thankful to the person on the other line, trying to listen to my dog's situation, through my escalating cries. I brought him in, and again, couldn't have been more grateful for the amazing staff for their attention and care. From the moment we walked in, to the constant check in's from the team to making sure he and I were comfortable, their attentiveness, and their care, to when we walked out, my heart was at ease knowing that we were in great hands!

I came in at 6am when my dog was vomiting blood. The technician immediately explained their doctor was currently in surgery and let me know the wait time, which I greatly appreciated. Everyone was professional, nice, and thorough which I especially appreciated because I know it was the end of their shifts. They gave me a very reasonable plan of action, worked well with my dog who was feeling sick and scared, and the technicians were excellent.

By far the best vet emergency we have ever been too. They are so beyond kind and loved our animals like their own. They are attentive and patient to both the animals & us! Highly recommend.

Brought my cat here with suspected conjunctivitis as I'm new to the area and don't have a regular vet. I waited less than 5 minutes, and all the staff were so kind and friendly. Dr. Roy was so gentle with my cat (my cat was so at ease that she was chirping) and while I hope I never need to come back here, I wouldn't hesitate to I needed to.

I visited the VEG on 2021.12.12 at the suggestion my my cat’s usual vet (ARL), because they were closing for the day and at the time my my cat had a urinary block and needed urgent care. Check-in - the employee who answered my call was live, always a winning point in today's world of endless voicemail trees (of course, I was very upset about my cat's health, so initially there could have been a voicemail greeting, but I do not remember it). Anyhow, she was calm and knowledgeable. she also suggested that I check-in in advance by way of my phone. I am probably giving away my age, but I had never heard of such a thing. It was a simple, time-saving and brilliant process. Completed in the comfort of home, and when I arrived, the receptionist took me and Gibby right to the doctor's assistant for intake. After Dr. Beckwith examined Gibby, the estimate of services was expedited by way of email. It detailed exactly what Dr. Beckwith described, and I seem to recall all policy-related verbiage and prices were included. Very informative and efficient. My final praise of this business model, is the email I received yesterday (my visit was Saturday, Dec, 11, 2021). This email contained the fact that my vet would be notified of services, a survey request based upon the services I received and a summary of Gibby's services. All the facts I needed, and a small but very important time-saver for me, was not having to email my vet Gibby's paperwork. All-right, I promise one last observation; the amazing 'open-concept' of the clinic's place of work. I am not entirely certain how the staff managed examining other people's pets, as I wove from exam room to the reception room on three different occasions. I was in the exam room for approximately three hours, so I had to re-up the parking meter, use the restroom facilities (clean and well-tended), and at some point got concerned about where I was in the queue, and queried Dr. Beckwith. I received timely succinct answers, and was never made to feel that I was intruding; admittedly I did my best to be non-intrusive and respectful of the VEG staff. There are two reasons I can think of for such an environment, either management has drilled it into the staff, or more likely (and I choose to believe this reason), each and everyone one of the VEG staff, assistants, reception and doctors are dedicated professionals who are passionate about their chosen role. Their focus was Gibby, and although I was secondary as Gibby's mom, I always felt welcomed. Thank you for such a positive experience. Best regards, Heidi Brewster A pet owner and neighbor

We had a fantastic experience at VEG! Our dog was bit by another dog at playgroup and needed medical attention. Our vet and most of the other area hospitals could not take us but we were referred to VEG. It's right in Boston and although it's small, the staff was so gracious and caring. We got in right away and the best part in my opinion is that they you let stay with your pet the whole time. I got to sit in the back area where the technicians and doctor examined and treated my dog. I was able to help by holding him and keeping him calm while they gave him medication and helped clean his wound. Even during sedation, I was able to be next to him and when they stitched his wound they offered to bring me to the table and watch. Everyone was so kind and caring to not just my dog but me too! You can see everything they do and it's very impressive! Would go back in a heart beat but hopefully never have to!

VEG was incredible. My pup Doug and I came in with a very scary emergency (my dog ate human medication) and VEG staff were quick to help, gave my dog incredible care, and kept me updated the whole time. I am not in Boston full time so had to find an emergency vet immediately. VEG was quick to get my info so that they could begin treating Doug as soon as we arrived. Every staff member we interacted with was kind and knowledgeable. They went above and beyond with Doug’s care (who is scared of vets anyway) and to take care of me too. They gave me and Doug some blankets so we could cuddle up together as we waited out his treatment regimen. They literally saved my fur baby’s life and I am forever grateful. I couldn’t have asked for a better care team and highly recommend their services. Thank you VEG! (Edited to add more info and pics)

Can’t say enough good things about the quality of care, service and overall experience we had taking our dog to VEG. Unfortunately our dog got herself into some mischief and a bottle of Rimadyl and required a 48-hour stay. Throughout the whole process we were kept in constant communication, provided updates and even allowed to come visit and feed her as she tends to be fearful and shy. We can’t thank Dr. Cabral, Dr. Abell and the entire staff there for their professionalism, compassion and care for our pet. She’s been doing well since and is now back to enjoying her walks on the beach. We would highly recommend VEG for their quality of care.

I would recommend this place to everyone. The people that work here are amazing to the animals they are caring for but also the animal owners. I visited them twice on Christmas Day with my dog that couldn’t stop throwing up. Thankfully he is on the mend the day after.

We brought our dog in after a scary run in with another dog. The staff was extremely helpful, compassionate, and diligent with the care they provided. Couldn’t recommend them enough!

Completely agree with all the other 5-star reviews. Exceptional service, exceptional caring for our ailing dog Hazel Mae and truly remarkable transparency (we were in the ER the entire time with our dog). Couldn't be more impressed - so well done.

The most wonderful, caring and reassuring staff. Everyone was so friendly and made me feel as calm as one could be. They were also very attentive to the fact that I was in a financial bind and gave me multiple options on different treatment options. My cat is notoriously fiesty at the vet and I have had bad expiriences with vets getting mad at me/my pet for her behavior but the staff here constantly reassured me that she was no problem and spoke so kindly to both of us. Overall amazing expirience!

I've had so many bad experiences with vets...for me the decision to come here was it was open and close... and not Angell. {angell i hate for various reasons given multiple past experiences.} this place is 24 hours. but it's pricey {so is angell and most 24 hour places, to be fair}. it's not cheap here but a huge bonus is if your family member has an extended stay here one can visit one's pet 24 hours a day and you can stay with them for hours. and when your beloved furry friend is having stuff done you can be in the room, and even pet them and try to comfort them while it is happening. granted my cat was having only a catheter install, urine draw, blood draw, and BP, but so much better to be there with my cat rather than him disappear into some back room it is expensive, that's the only downside. staff is very friendly and helpful as well.

This group were some of the kindest, caring and so down to earth ( the floor) people, I have ever dealt with. My poor Chiweenie, was having a really bad sickly day with several things going on. They did their best to make her comfortable and treated her so gently. And treated me with such kindness as well! The whole crew of them! I am very impressed and grateful for their help. 24/7,7 days, pricing up front!! Thank you again! Chris

Excellent care. Staff is great. Helped us out in pinch with a really sick pup . Be sure to have them on your radar if you have a pet in the south end.

We brought in our dog here for the first time to have a cut on his leg looked at & stitched up. Everyone who works here is so friendly, calm & helpful. We really appreciated the help they gave our dog— they are really excellent at what they do. It was also very affordable given that this was an emergency visit. 10/10 would recommend

They gauge your pocket book with unnecessary tests when you are vulnerable and concerned about your pet, My dog was treated in the waiting room and not even seen in a proper room which was very unprofessional. Would not recommend.

My six month old beautiful tuxedo boy gizmo got into some dental floss and needed to be seen right away. The staff was so helpful and comforting not only to my kitty but to me as well. I cannot stress enough how great this place is and I really encourage anyone who has an urgent situation to come here because they will help you. My cats mean so much to me they are my best friends and emotional support animals. If I lost gizmo it would totally devastate me after losing my other two girls since Covid. Thank you so much VEG!! ????

We were so lucky to end up at VEG when our dog Hazel was sick. When we arrived the team very quickly examined Hazel, diagnosed her condition and got her settled in to be hospitalized in under an hour. This was so refreshing since we had spent over five hours at a different emergency vet the previous day! Over the course of Hazel’s stay we received regular updates on her condition over text and fast responses when we had questions. The staff made us feel welcome to come visit any time day or night and to stay as long as we wanted. We felt so comfortable leaving Hazel in their care and their kindness really helped us to cope with the stressful situation. If Hazel ever needs emergency care again we won’t hesitate to come back to VEG!!

The staff was great, from start to finish, each person was incredibly kind and took great care of my pup. I felt at ease after each step of the plan was outlined and discussed, Savanah, Michelle and Dr Weatherington were excellent.

They were all kind and caring. Took my dog Milo without an appointment! Mark

We had a tough situation at VEG, Dr Troy and his staff were wonderful . The staff was so understanding and compassionate. If I could give them 10 stars I would. Our family cat Ocean passed over the Rainbow Bridge. I was so glad VEG was open that early in the morning. Thank you so much. You guys did a great job.

There aren’t enough stars to rate VEG.. Having been there 3 times within the last 6 months with both my dog and friends’ dogs I have to say the staff is compassionate, professional , and knowledgeable.. They truly care about your pet and an added plus is being able to go with your pet during treatment. As we know, having a sick pet is very traumatic but the warm, caring atmosphere @ VEG puts you @ ease. Keep up the good work!

I went here twice last week under unfortunate circumstances but wanted to leave a review so that others contemplating a place to go feel assured to come here. The doctors and staff were very caring and sweet. They did everything they could to help me out and make me feel comfortable with hard decisions. They even followed up with me. And when I called with questions, they made sure I was able to speak with a doctor as soon as possible.