Luxe Pet Resort Boston, Massachusetts

I always get extremely nervous leaving my little cat June with others but during holidays I know I can’t take her home. I’ve been to Luxe Pet Resort twice and both times were beyond amazing. The employees are SO kind about my hesitancy leaving my cat and make me feel so comforted. The last time I was there I even (embarrassingly!) teared up leaving her there, but two hours later I received an unprompted email with pictures and and an update! So nice and I definitely recommend!

They have been so considerate, caring, and responsive when we boarded our cat.

So disappointed in the service and the grooming. Not only do you have to wait outside in the sun for someone to answer the door, but no one answers the phone. It was like playing a guessing game if someone knew I was there to drop off or pick up my dog. Also asked for him to be de-shedded and he still had sooooooo much hair. Wouldn’t go back

I boarded my Bengal cat here for three weeks. Initially, I was very nervous to leave him anywhere that wasn't home. I dropped him off in tears and Carley was amazing. She put my mind at ease and let me spend as much time with him before I had to leave. They were able to accommodate the raw food I make and followed my feeding instructions. I was able to get updates via email and Carley sent me pictures and videos of him! They were honest when he wasn't eating the first few days which was to be expected as he was in a new environment. If I ever needed to board again I would board here. The price was very reasonable. Thank you to the Luxe staff!

So sweet and a great place to board your cat

We have started dropping off our pup here 2x a week and she always comes back tired and happy. The staff there does a great job and they clearly have love for the pets that are there.

My bouncy, energetic 9-month-old German shepherd puppy loves going here. He starts whining to get out of the car five blocks away. The staff has been great. They're very flexible and responsive. Highly recommend!

So good my dog comes there

My cairn terrier was groomed perfectly. Staff were so friendly. Great experience and fast!

Seems to be stuck in 2011 with its breed-specific discrimination against pit-type dogs. Plenty of other places manage to both maintain insurance and accept dogs based on individual temperament tests.

They provided my cat with a safe and comfortable place to stay while I was away.

My hound loves going there and playing with his friends. He can't wait once he figures out we are going there. When I bring him home he sleeps to 2 days straight.

Kate does an amazing job grooming our goldendoodle. Been going to her for over a year and wouldn't go anywhere else. She gives the BEST hair cut to your pet.

I just picked up my kitten Odie from the facility, he spent about 6 days boarded there, and he will definitely be back the next time I travel. Originally he was only supposed to stay 5 days, but due to my flight being canceled he got to spend an additional day being cared for by the wonderfully staff at LPR. I've never boarded a pet before and I was extremely nervous doing so. When I arrived to pick him up the two young ladies at the front desk said "Oh no he's our favorite," which meant so much to me. On our way home he definitely protested not being able to stay. I was also impressed by the price of his stay, it was very reasonable.

I used the self dog wash. People were nice and they supplied all things needed like shampoo and brushes. Only reason they didnt get 5 stars is I think its crazy that they want an additional 5 bucks if you use the blow dryer. That should come standard with the bath.

Pet resort offers good things for dogs, however it is very expensive.

Good ratio of handlers to dogs. Great attentiveness and quick service. Grooming is best in greater Boston. Good bang for your bucks.

Luxe Pet is a top notch organization that I trust with my dog.... I tried another place closer to where I live and regretted it the moment I picked up my dog...no more experiments ...the facility is clean and well run, the employees seem very happy and enthusiastic...you can call for updates...my dog was exercised in the play group and fed according to his schedule not theirs... trust is the key and I trust them. Thanks

Love this place, Charlie has been going now for almost 8 months and is always happy when he comes home. We have done both daycare and boarding and its nice to have a place to drop him off that we trust. Keep up the good work!

Went for the self wash. Friendly people. It was very handy since my dog needs a weekly bath and I was 3000mi from home.

The worst customer service. I knew I should have cancelled my first appointment with them when the person I spoke with on the phone was rude and annoyed by me asking many questions so I could familiarize myself with their process. When I arrived, the first thing I heard was the male employee outside in the fenced in yard screaming at one of the dogs. I am all for stern discipline when it comes to pups, but this was far beyond that. When initially meeting him, for my dogs first visit he immediately had an attitude, was rude, and dismissive. My dog has been to multiple daycares/playgroups 2-3 times a week for 2+ years and this is one I would never recommend. I'm very happy that I will not be going back.

This is a special place with special people. My dog has been a regular in day care for almost 6 years and she loves being at the Luxe! It is her second home and always will be.

Great staff. My dog loves it there for both boarding and day care.

My Chihuahua Nacho has been going there for almost 4 years. He loves it. They take good care of my little one. Friendly staff. Clean facility.

There discrimination is outrageous my dog has all vaccines and is a service dog and because she is a pitbull they won't even do the self served mind you I have 3 kids and my puppy is 6 months old .

Dog stayed with them for a 2 day weekend and came back happy.

Great Service and Care of my Pet. Very recommended

My dog loves it at Lux! He has a great time playing and comes home after a day at day care exausted!

Generally good experiences, can be pricey

Quality and friendly place for your pets and very helpful staff. Online reservation system available