Unleashed Silver Spring, Maryland

Overall good customer service and nice selection of dog and cat food but the saddest thing is they are closing their store here in Silver Spring. Brings total sadness to me

I showed up to this location with dog and 4yo old in hand, after 2 blocks of walking (not to the fault of the employees) to use the self wash. Just to be told they're gonna close the self wash at 530pm. I walked in 528. I responded well looks like i made it just in time and she said "no, I'm actually walking over to close it". Rather than go back forth in front my 4yo as to why i could not do our business, the ladies' body language was more than enough indication to tell me customer service or pride was non existent, so I just left quietly. My question is what would be the harm to let me bathe my dog 15-20 min tops if the store closes at 7 pm? Could someone reach out to me and explain why this was not possible.

Go there to use the dog shower station which is very useful. They charge $15 for I believe 20 minutes use the station, I have a Great Pyrenees, so I unfortunately ended up using it over the allowed time, but they didn't charge me extra and were very understanding saying "we saw that you were trying to be within time but he is a big boy" I appreciated the gesture very much and ended up buying couple things more as a thank you to them. Def recommend.

Never saw a pet store so small but it's cute and very friendly people very organized and clean to be a pet store

Rarely busy and nice staff. Parking out back is hard to get to (construction) but handy for those of us who live outside of walking distance. The high velocity dryer is not working and the tubs weren't very clean but ... it's a dog wash. My Maggie was NOT pleased.

Showed up 10 mins before the last appt could be accepted and was rudely turned away.

Great customer service nice and clean dog wash

Awesome helpful workers! Awesome location too!

I visited the store 5 minutes before closing to get food for my dog who was completely out of food. When I got to the store, the doors were locked. I waited in front of the store for about 5 minutes until an employee finally showed up 1 minute before closing. When I explained to the employee named Kylie who apparently was the manager on duty, that I had been to the store 5 minutes early, she was unempathetic and nonchalant. she said she shut down her registers early, even thou I had seen a customer walk out the store as soon as I arrived. This type of poor customer service is unacceptable, especially coming from someone who is the manager. I hope management can address this.

Downtown Silver Spring, so incredibly easy and convenient!

Customer service is not good at the Aspen Hills Maryland location , the kids they have working there do not know much about their products. The refrigerator they store the cold dog food the dog food I bought was too soft not good . I had to returned it at another Petco in Rockville .

Overpriced faint but got what you need

This place was very nice. The staff was nice. They had lots of awesome things for our four legged companions.

Quick in and out pickup during COVID. They were polite and fast, helpful.

I happen to live right next door, so I go there constantly. The employees there are always very welcoming, and whenever we run into them, they give my dog some treats, and treat her like she's royalty. I've always been able to find whatever I'm looking for, since they have a variety of products and different brands.

I love coming in here with my questions about my new Bernadoodle puppy, Myles. He's teething and a hot mess.

Super friendly staff and pretty good selection. A little pricey but not too bad

Very convenient location, staff is helpful and obviously pet friendly. Great for quick trips when you know what you want.

Cat loves the leash they recommended!

Not as big as a full-sized Petco but it has the essentials for dogs, cats, and even the millet my cockatiel likes.

I love this place. MId size unleashed. They have the self wash baths for your dogs. They carry plenty of the popular products for most popular animals. Staff is friendly and knowledge. They offer training for dogs too but have not done it there. Parking in the rear.

I need a application for a job.

The staff was very helpful. I found what I needed quickly, and selection of products(I was shopping for dog jogging-harnesses) was great.

The tables were all dirty and the "smoked", brisket sanwich was horrible. I will not head back here again.

the best place if your pa fishing person

Friendly staff, could not be more convenient.

This store is huge inside, has a great selection of dog food and supplies. They have dog obedience classes as well

This is my go to pet supply store when in the downtown Silver Spring area.

Organized, clean, versatile and the people are friendly

Staff is helpful & friendly. Unleashed locations specialize in dog & cat items so are smaller than the typical Petco store; Good for a quick stop. Also they have an inexpensive DIY dog washing facility, but be aware that last call is about an hour before the store closes, so you can finish & staff has time to clean-up. This location has some parking in rear, accessed from alley.