West Arundel Crematory Odenton, Maryland

They were professional and kind. My partner and I took our recently departed cat Tommy on a Saturday morning, and I was taken aback to receive a call the following day; Tommy's ashes were ready. I was at work and his dad messaged me later that Tom's remains were back at home.

Our 14 year old beagle Ben went to heaven on July 28, 2021. He passed in his sleep. Our vet was closed so we called the West Arundel Crematory which was only 10 minutes from our home. They were very professional and made us feel that they would take care of Ben with dignity. They did not push the most expensive urn on us and even said we could order one on line if we wanted to. We chose a simple oak urn and we were able to pick up Ben's ashes that afternoon. Thank you for making this painful process easier and we recommend them highly.

I don't normally write reviews but this place hands down made the loss of our 11 year old cat the best experience I could have hoped for, in such a sad time. Our baby died this am. I called to see about cremation and was informed we could bring him right in. We arrived w/in 18 minutes, were taken right back, picked out our baby's beautiful resting urn and contacted back this afternoon (same day) for pick up. We were pleased at the service we received from first call to pickup. Our baby never had to spend the night alone or away from home. Hands down highly recommend Donaldson's for the services of your loved ones. ????????????

John and Linda were absolutely amazing. This was my first loss of a pet and I had no idea what to do or what to expect. My beloved Sonny (sun conure) passed away on Sunday. I called Monday and was greeted by John. He was compassionate and caring. Gave me all the details and the step by step process. He told me if I needed to think about it take my time. I called back a couple hours later to make the appt to drop him off. Linda was wonderful, she even asked me do you spell his name S-O-N or S-U-N. I knew I made the right decision to bring my boy here. Everyone assumes its S-U-N because hes a sun conure. When my husband and I got there John wheeled out a gurney. I was thrown back. Even tho Sonny was this little parrot, they treated him and us with the respect of any other animal or human. I picked up Sonny's ashes today (next day) greeted by John. I am so grateful for them, they made the worst time of my life, the worst experience a pleasant one. Would reccomend to anyone.

Professional folks and reasonable prices. It was difficult time for my family but they handled things very well. Thank you for your help everybody.

Words can not describe the Excellent service we recently received at WA crematory. We especially want to Thank Donna for being so kind and compassionate to us during our visit to have our puppy Chloe cremated. Thank You Donna .

Thank you so much for your kindness and compassion as we made final arrangements for our sweet dachshund, Penny. We appreciate having this service available so much, and appreciate your help. Emily and Ward.

They cremated one of my cats and a few years later, my mother's cat. In both instances they were professional and caring. I would recommend them to anyone.

I called to do business with this organization to find out if they're looking for additional clients the receptionist was extremely rude; she said that they're doing really well and slammed the fone down before I had a chance to say what my call was regarding... attitude is everything it doesnt cost anything to be polite

Always professional and courteous. We have taken two of our beloved pets to this business and we're always met with genuine sympathy and compassion. A man helped us with our pet onto a cart (she was a big Lab mix) and allowed us to spend a little more time with her to say goodbye. He explained each step of the paperwork without being pushy or inconsiderate. I highly suggest this business.

I had to say goodbye to a beloved animal friend recently, who passed away at home. I decided to take him directly to the crematory, rather than using the vet as an intermediary. I felt it was more personal that way, it cost less up front, and I was able to select an urn of my choice (after the fact in my case), rather than getting the generic, expensive one that came with my local vet's arrangement. (check Amazon for urns, or elsewhere online) If you're reading crematory reviews, you or somebody close to you is likely in mourning. My condolences. It's a hard time, no matter the circumstances. West Arundel made the process smooth and easy, and the staff's attitudes were kind and gentle. Recommended for when you have the need.

Outstanding service! I've used them for years for my small animal cremations.

Last week we had to put our dog down due to illness. Upon arriving at West Arundel Crematory a man came out and put her on a guerney. He apparently didn't have her properly secured because she fell off and hit the ground. He never even …