Off Collar Pet Care Alexandria, Maryland

33 reviews

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Reviews: Off Collar Pet Care (Alexandria)

All reviews (33)

Yelp (6)

Google (27)

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Nadim Hallal

2 years ago

I am so deeply thankful for the way they take care of my precious Kiki. Always reliable and trust worthy. For training, dog walking, and dog sitting.

Para Cat

2 years ago

The owner herself arranged for pet sitting services to be provided. Charged in advance and did not show up on the day of service. I called her frantically multiple times for 1.5 hours and no response! It was not until I reported the matter and my credit card company called her that she bothered calling back to return the payment. Very unprofessional and unreliable. I would not recommend this business to anyone that cares about the well-being of their pet.

skye grace

3 years ago

I love Off Collar Petcare! Lauren and her team are super organized and have been so great with my two golden retrievers! They absolutely LOVE HER! Thank you for a wonderful experience!

Crystal Jones

3 years ago

Unfortunately, I don't have a good review for this company. I really wanted to like Off Collar, because it's the perfect fit for my dog who isn't into daycare boarding (too overstimulating), and my dog loved the sitters/walkers, but overall this is not executed well. The administrative side is not organized, and that's the foundation of a business like this. I scheduled my dog to have a series of overnight stays across NYE that included a few walks every day as well. She sent me the invoice and as I reviewed, I noticed I was being overcharged by around $130. I brought this to her attention and it was changed, but when I'm paying around $450-500 total for services, I expect a level of attention to detail and I shouldn't have to rattle off five things wrong with the invoice. There were also two other instances where I was incorrectly charged for services, and she had to revise. Again, attention to detail is important. Adding to the issue, her staff completely forgot to stay overnight with my dog on the last night of service. I only found out because I sent the sitter a text asking how my dog was because I hadn't heard from her, and she replied that she hadn't seen my dog since the prior day. I responded saying I had paid for another night and she didn't reply. Instead, the owner called saying there was a miscommunication. I'm not sure how there is a miscommunication on scheduling when I've paid for it and it should be in some sort of system?? I'm not an overly crazy dog lady, but c'mon, my dog went around 16 - 17 hours without fresh water, food, or a bathroom break. Not ok. She offered a credit to my account for the service missed. You'd think an owner who completely dropped the ball would offer a free service on top of a credit, but I digress. Last thing! I emailed her and asked for my house key back because I don't think I'll ever use this service again - just not worth the headache for what you're paying. She asked what my key looked like and how many of them she has (is my key not filed safely under my name in a filing system?), and said I still had $50 in credit, to which I asked for a refund in monetary value. She said no, because it was a "good faith credit for dissatisfaction of services", which isn't true. I told her that the credit was for her staff forgetting to watch my dog and she quickly responded that I was right and she would issue a refund....only to say that she doesn't have refund capability within her system and she'll be sending me cash in the mail. How do you as a business owner not have the ability to issue refunds?? So, I think you get my drift here. This level of service and disorganization is inexcusable. This business is fine for dog walks every now and then, but I would never recommend them for anything more than that.

Michael Resnick

4 years ago

Lauren is the best! We have used her for years to board our two miniature longhaired dachshounds and they absolutely love their time with her. She creates an environment that feels so much more like home for them than a big-box kennel! You won't go wrong using her!

William Contreras

4 years ago

Great Service, reasonable price and would recommend it to anyone to try.

Tammy Claude

4 years ago

Lauren is great with our Tootsie. She trimmed nails and spoiled our baby. Thank you for your care.

Stacie Andersen

4 years ago

Lauren is absolutely amazing! Our entire family, especially our 4-legged member, love her. She is extremely gracious, wonderful with our dog, and highly reliable.

Ryan Martin

4 years ago

Best experience of my life. Really talented and detail oriented company. They were able to walk my Corgi and Shih Tzu together with no problem. Great photos of the progress of each walk and they were very attentive.....worth every dollar!

RJ Harry

4 years ago

Worry free pet care!!! Off collar has been walking my labradoodle for almost two years without a single issue. Great communication for last minute scheduling adjustments.

Paula Millian

4 years ago

Lauren is great with our pups and extremely reliable.

Nicole Unger

4 years ago

Lauren is a kind, responsible person who cares for and medicates my 2 cats and elderly dog. They’re a juggling act but she’s always managed them.

Nicole Hrescak

4 years ago

Lauren and her team are so great to work with! I was running late from work last night to get home to let my neighbor's dog out, and they took care of this right away for me! Their app is easy to use and her team is truly professional! If you are in the DMV looking for pet care you won't go wrong with Off Collar.

Mike Carvalho

4 years ago

Best experience I've never had and would highly recommend Lauren and her staff to anyone that is looking for a responsible pet sitter.

Amanda Chambers

4 years ago

They’re great, and if you live in the Mark Center apartment/townhome community, you couldn’t ask for anything more convenient! Lauren is flexible, and knows how to handle any kind of pet, including my neurotic pup! I’ll 100% use her again, and I would recommend her to anyone and everyone looking for dog walking, sitting, boarding, or any kind of service she offers!

Maggie Hunter

4 years ago

My two boys love to see Lauren when she comes over!


4 years ago

I have been very happy with Lauren and her team's services thus far. They are responsive, attentive and personable. Lauren is very hands-on and I feel confident that she has my pets' best care in mind.

Lindsey Morris

4 years ago

Lauren and the staff of Off Collar Pet Care are professional, organized, responsive and wonderful to work with. Lauren even bakes her own treats from time to time and brings them over for our dog to enjoy, which is super nice! We appreciate the peace of mind knowing that our pup is well taken care of during his afternoon walks with Off Collar Pet Care.

Larissa Brauns

4 years ago

This is a great company taking care of our dog for over a year. Lauren is very professional and accommodating, can only recommend her pet business.

Jennifer Parks

4 years ago

Lauren and this dog waking service is amazing! I’ve been using her for over 2 years. I know that my dog will always be taken care of when I schedule her. She’s dependable and gives prompt feedback so that I know my dog is all good. My dog is a rescue and she knows just how to handle him and his quirkiness. I highly recommend Lauren and this service.

Hilary Chattler

4 years ago

Lauren is fanatic, looking forward to being connected

Heidi Hall

4 years ago

Amazing service on time and always there when you need them. The owner is basically a dog whisper!!

fernanda garcia

4 years ago

I love working for offcollarpet and being part of the team. I love every single pup i get to take care! I never thought i could like/enjoy a job until I found Offcollarpet!

Daniela Alzate-Molina

4 years ago

Lauren has been great from the moment I contacted her. She was able to quickly set up meet and greets (with her and a potential dog walker, Fernanda, who's also amazing!), answer all my questions, and walk my dog the very next day. She has been very accommodating with last minute switches in my schedule; whether it's canceling or adding a walk. Lauren somehow makes the schedule work and I trust that if I need help with my dog Off Collar Pet Care is there to help. The portal is easy to use and navigate. Also, I love that I get updates and pictures after every walk. Thank you Lauren and Fernanda for taking care of Thumper!

Christiana P

4 years ago

I’m so pleased with the level of service Off Collar Pet Care provides. Lauren and her team are always very professional and attentive to my pet’s needs. I highly recommend them.

Brittany Carl

4 years ago

Off collar is amazing! They really know how to take care of their clients. Mosley goes right up to Lauren and loves his outings with her.

Angela M.

4 years ago

Amazing service! Highly recommend Lauren and her staff to take care of your pup.

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Off Collar Pet Care, Maryland, Alexandria

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