Heaven's Pets New Orleans, Louisiana

52 reviews

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Reviews: Heaven's Pets (New Orleans)

All reviews (52)

Yelp (8)

Google (44)

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Panagiotis Markopoulos

2 years ago

The most amazing and caring staff! Words cannot describe how thankful I am to them!

Michael Samardzija

2 years ago

Heaven’s Pets offers an amazing service for our community. We have used their services over the years quite a few times and I feel our beloved pets were always treated with the highest respect. The urns are returned to our vets office in a very timely manner. I highly recommend Heaven’s Pets.

Joey David

2 years ago

Ads included with your pet's remains. Kind of like putting Coke or McDonald's logo on a coffin. Poor form.

Jeff Oneill

2 years ago

They took our cat then gave us different rates for cremation than what we were told originally. I called to retrieve my cat for a burial and they gave me an address that didn’t exist. I tried calling to get a correct address and a got a forwarding service. Left them a message and they never called me back. When they finally got back to me they were threatening to press animal cruelty charges if I didn’t come get the remains that they never gave mr a chance to come get.

Leslie Morris

2 years ago

People in this line of work, should have training on how to deal grief and with grieving people. In my opinion, they haven’t.

Bryant Polanco

2 years ago

Amazing service and the keepsakes were great!

Tiffanie Carpenter

2 years ago

Cannot say enough about the wonderful service provided by Heaven's Pets. The care, compassion, and attention to detail were all just outstanding. Thank you so much for taking such good care of my parent's sweet Annie.

Kelsey

2 years ago

Honestly, wish I could give more than 5 stars. The service was incredible. Was really not prepared and when my dog passed away at home I had no idea what to do. I called heaven’s pets (after posted business hours) and was connected to an on call staff member named Deja. She offered guidance on what to do and went out of her way to make arrangements so that I could get him to a vet hospital in metairie where they kept the body until heaven’s pets could pick it up the next morning. Once they had the body, I was notified and asked about keepsakes before the cremation process. His ashes were then brought to a vet office close to my home so I could pick them up. The keepsakes are beautiful and are a beautiful way to remember your lost pet. Deja showed plenty of empathy and compassion after I lost my bestfriend. I cannot thank them enough for making the grieving process easier for my family!

Karen Perdomo

2 years ago

they were very helpful and very kind

Roy Vicknair

3 years ago

Heavens Pets are great. Before Peanut was cremated they called and verified all the information that the Vet gave was correct. They gave us the options of paw and nose prints. After complete.they called to inform Peanuts remains were back at the Vet for pick up. Very Professional and would definitely recommend

J T

3 years ago

They went above and beyond during a very difficult time for me. They listened to my concerns and made the process of cremation for my beautiful Pitt bull go very smoothly. Their prices are reasonable (they don’t try to break the bank) and now my girl is no longer suffering. Thank you for all of your kind support Heaven’s Pets!!

Annmarie Chedville-Pellegal

3 years ago

We felt very accommodated and felt like they truly were sympathetic when we lost our baby.

Scott Abernathy

3 years ago

Initially I was very saddened and disappointed to report that I had to call Heavenly Pets to inquire about the status of my cat's remains as I had received no notice from my Veterinary office that the items promised after cremation had not yet been returned to them by Heavenly Pets after more than two weeks since my pet was euthanized. When I made that call (week of Feb 17, 2020) I was informed the items would be available early the following week (2+ weeks after they had received the remains). I am now angry and upset that after receiving no further communication I have again called Heavenly Pets today (March 6, 2020!) to inquire and have been told the animal was cremated on Feb 19 but the paperwork still has not been completed and the items should be delivered to my Veterinary office NEXT week. I truly feel their service has been so poor and the responses from them so inadequate that I am compelled to share this horrible treatment to inform others what they may expect from this organization to avoid the additional worry they have caused after having lost a dear pet. I truly feel my payment to them should be returned but after mentioning that possibility they responded "they are sorry I feel that way". Perhaps prodding from the Better Business Bureau is my only option to make them feel the remorse I am certainly feeling.

Patricia Leroux

3 years ago

Caring and loving place even during these difficult times. Compassionate toward families who lose their beloved pets and I am so glad they are there to offer these services. Thank you Heaven’s Pets!

Judy Whitworth

3 years ago

Although these people seemed caring on the phone, they ignored my specific instructions to ship my pet directly to me. Instead, they shipped him to the vet where he died, then allowed the family member I DID NOT want to have anything to do with his remains pick him up. Then when I called to check on the status of the cremation, they couldn't tell me where he was. I would NOT recommend them AT ALL. By the way, just to be clear, my pet was killed in Louisiana while I was visiting family. That is why I left clear instructions for his remains to be shipped to my home in Alabama. They just screwed this whole thing up.

Eugenie Dyer

3 years ago

You need to be completely transparent in what you practice otherwise you are perpetrating fraud. Genie Dyer

Eileen Hotard

3 years ago

At such a difficult time of having to deal with the loss of your beloved family member, Heaven's Pets was attentive and kept me informed. They returned "Sammy" to his Vet and I was able to pick him up there. I didn't know what to expect. This was the first time I had to euthanize a pet of my own. Upon returning home, I pulled out the paperwork and inside was a lovely card with his Paw Print and a little see through bag with some of his hair. When I got up the nerve I opened the beautifully carved wooden box and was pleasantly surprised at the presentation. I cut down the card until it fit in the top of the box and added the pouch of hair and closed it for now. I am at peace that he is no longer suffering and that he was truly well taken care of until the very end. I don't write reviews as a rule. It usually invites other opinions which I don't care to hear. I read some of the other comments and I hope you realize you are dealing with grieving parents. You don't hear enough of the good reviews and I had to let everyone know that I am truly grateful. God Bless you all. Sammy's Momma

Amanda Krawetzke

3 years ago

Let me begin by saying this, my dog was adopted 10 years ago after being told I couldn't have children. She was my baby and her death was not something that I expected so soon so when we found out she would be passing we took it upon ourselves to research crematoriums because we always said that when she passed we would want her forever home with us. I called and spoke with many different services and a lot of them treated it like just a business, just another day but not Heaven's Pets. From the moment the receptionist answered the phone I was made to feel like my baby's life mattered, that my grieving mattered. The kindness shown to us made it a just a tad less difficult to make arrangements for our sweet Isabelle. The receptionist called us to let us know that her remains arrived safely and that they would take good care of her. The process was fast. They picked her up on Tuesday and she was back with us by Thursday at noon. They offered so much more than just cremation. They made a print of her paw, a certificate of cremation, poems personalized with our baby's name, they drove an hour to pick her up and an hour to drop her off, her urn is standard but beautiful nonetheless. Thanks you Heaven's Paws for making this incredibly painful loss just a little more bareable. Thank you for showing us kindness and caring for her remains. I will recommend this business to my friends if they ever lose their fur babies.

Rebecca Booth

4 years ago

Extremely pleased with the service provided. I have been a wreck since I had to put my baby to sleep earlier this week. Heaven's Pets transported her from the pet hospital in Baton Rouge to their facility and called me to ensure what service I would like (private cremation) as well as the options that come with the service. I was a blubbering mess and the woman I spoke with was so kind and understanding. They returned the remains to the pet hospital and called me when she was there and I was able to pick her up today. Everything is so beautifully done and put together. Thanks to Heaven's Pets I have finally begun to find some peace. I could not be more grateful for their service!

Chinese Cookie

4 years ago

I lost my baby Dog Girl Lucy on 6-29-19 Worst day of my life. I wanna thank Heavens Pets for making me feel better when I went to pay for cremation For Lucy, They are really affordable $150 for a private cremate, comes with a wooden box and a ink paw print on paper that you can frame from your animal. • Losing Lucy was losing so many pieces of myself she was my first child and always will be. That day I came here I was so hurt and the lady there made me feel so much better and they had a dog there to he was so sweet made me feel nice seeing a sweet dog there. Knew they were animal lovers. • • Come here it’s your best option for your fur baby. I am still broken hearted at times but I know my girl is free & in peace thank you heavens pets.

Connie K

4 years ago

Everyone was so kind and respectful to me. It was one of the worst days of my life. But they made it much easier. My Zinnie will be with me forever now,. And while I was there, one of there dogs came straight up to me while I was crying, …

Dr. Jacob Taylor, DC

4 years ago

I am so grateful that a business like theirs exist! They helped me and my wife get closure and make sure our beloved pet was not forgotten by having something to always remember Little Kitten by.

Sherman Gisclair

4 years ago

Heavens Pets at Lake Lawn Metairie was very helpful in getting my French Bulldog Lisette creamed I would recommend anyone to use them. They were very compassionate .These people are very professional. Thanks again for your service

megan troxler

4 years ago

My dog passed away and was taken to our veterinarians office. Our veterinarian recommended this for us as my big boy was a son to me it was only right to give him a proper send off. The staff was great and very helpful through the process. After he was cremated they sent him to my veterinarians office where I picked him up and it was much more than I expected! Included in the standard package was nothing standard at all...he was returned to me in a beautiful sturdy wooden urn, an ink print of his nose and paw, a resource guide with numbers and groups for grieving the loss of a pet, a beautiful poem, a lock of his fur, a certificate of death and many other items. This was a very difficult time of my life because my dog was with me For 10 years of mine and my daughters life. He meant the world to me and it was such a beautiful memorial for him to be remembered. I cried all over again once I opened the bag and seen the lock of hair and his nose and paw print. It helped me to grieve the loss of my baby boy and also gave me comfort knowing I could take him back home with me!

JAHLON JACKSON

4 years ago

Our Benji passed away so very unexpectedly a week ago. We had no idea of what to do. I looked around, hoping something would jump out...and it did. We made the arrangements to bring him on this past Thursday, picked him up yesterday. …

Elliot Lonker

4 years ago

Professional and friendly services during a very emotional time. Representatives were responsive and walked you through the process. They picked up our baby at the vet and brought her back in two days after the cremation process. The urn was beautiful along with the hair clippings and paw/nose print. You can tell they really took care because our dog had a very distinctive black spot on her head and they preserved it without even asking. Highly recommend Heaven’s Pets.

Tara Mann

5 years ago

They are wonderful! They came and picked up my baby in an SUV and took care of everything. They talked me through my options and were so compassionate. They have lots of options for memory jewelry, paw prints, and urns. They also put some of the ashes in a hollow pendant I took to them. There’s a memorial garden that’s lovely, and the facility is lovely. They do grief support meetings too. I cannot praise them highly enough! I am so grateful that they exist.

bebe d

5 years ago

Beautiful place and Caroline was just wonderful helping us through the process. It’s very affordable as well. We purchased a brick for our sweet angel kitty and it will be placed in the beautiful garden over there. Thank you for this service because our pets are our babies.

Benjamin Webster

5 years ago

This place was overall really great. I called outside of their normal hours and someone still answered and assured me someone would call when they opened at 8:30. I received a call right around this time. They were prompt in seeing me …

Crystal Thurman

5 years ago

Very friendly and professional services. Highly recommend.

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Heaven's Pets, Louisiana, New Orleans

5100 Pontchartrain Blvd

Business Hours

Monday

8 AM - 4 PM

Tuesday

8 AM - 4 PM

Wednesday

8 AM - 4 PM

Thursday

8 AM - 4 PM

Friday

8 AM - 4 PM

Saturday

9 AM - 1 PM

Sunday

Closed

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