Pet Palace Salon Metairie, Louisiana

Horrible service and did not save my dog’s profile. Had my doodle looking like an alligator. The new staff was so unprofessional.

Awesome facility and great staff!!

I dropped my pups off early to groom and they let them play with the other dogs all day before grooming them. By the time I picked them up, they were nice and tired and clean. We will be back in a few weeks! I can't wait.

My dog (Picasso) Loves Jill so much that he would sit at her feet and wait on his turn... Me and my wife worked 12 hrs + days for a while and we was able to trust Jill with a key to our apartment and she would pick him up a couple times a week and drop him off if needed. She always did a great job grooming as well and he came home smelling fabulous. We(he) really misses the whole staff. Since we moved we still haven't found a permanent place. PET PALACE IS THE BEST! Our Bichon Misses Jill!!!!!!

Just prior to an appointment, I tried 2 days to reach them by phone and they never answered their phone. So I canceled the appointment. I assume they were closed.

Of course my Lover Boy loves it here. It never fails when I bring him to play with all his friends, I'm down right jealous, and when I pick him up I want to just sit in the middle of the room with all the dogs and play too. The owners are the best with dog training and grooming is perfect every time. I think I will adopt them all!

Horrible place. I had an early appointment, and was paying extra for this service, my dog is a rescue and is terrified of large dogs. I told this to the people when I made the appointment. There were huge dogs all over the place..none in kennels. My appointment was at 8 am..at 9:15 the groomers still were not there. They were very rude to me..my dog was shoved back at me..not handed over. Horrible place

I felt immediately comfortable with the staff at Pet Palace. I have a VERY old guy and I was apprehensive about having him groomed. The staff was gentle and got him in and out quickly, with no stress on the old man!! Super accommodating!!

Cheery staff...relaxed atmosphere..happy dogs. Each dog is treated like only animal in shop. Owner/groomed Jill is amazing..Pet Palace..The Best!

My pups love going to get groomed here. The staff is so friendly and caring and they do an awesome job. One of my pups has back issues and they take extra care with him. Highly recommend Pet Palace Salon.

Love Jill and her team. My dog loves going there and comes home clean and happy ???? ????

Lexi loves this place. They take very good care of her and she always well groomed and exhausted when she gets home.

Would absolutely recommend. I’ve been bringing my dog here for years and he loves it. They play outside all day and he comes home exhausted. Great daycare and grooming prices! Very friendly staff!

Love love love Pet Palace!!! They always go above and beyond to take care of my girl!!!!

Pet Palace has taken excellent care of our pets for several years because Jill & her staff provide great customer service and treat our furry family as her own!

We had an amazing first time experience! Very satisfied and will return!

Good service with a great haircut. !!!!

A small and unassuming space, but the team is amazing with lots of heart. My dog absolutely adores going here and has made so many dog friends at daycare. A true gem for any dog owner in the New Orleans area.

My pups and I love pet palace. The staff is so friendly and my dogs literally cannot wait to go! As soon as they see the leashes come out they get all excited! As soon as we pull up and I open the door to the car the jump out and run to the entrance and wait(very impatiently) for me to catch up with them and let them in! We have also used them for boarding and grooming! I'm not sure how much I can emphasize how much we love them!! 100% recommend for boarding, daycare, or grooming!!!

I attempted to book an appointment for my two babies. I’m in the market for a new groomer as I have been dissatisfied with my prior groomer and salon. I called Pet Palace in hopes of booking an appointment but I had concerns after several unhappy visits with our last groomer. I tried to express these concerns with the lady I was speaking with at Pet Palace. Instead of listening to my concerns and attempting to make me feel at ease with leaving my babies with them, she proceeded to say, “let me take down your name and number and let the owner know about your situation to see if your dogs would be a good fit here.” In the end, she made it seem as though I am a complainer and she doesn’t want to deal with my dogs. I am a vet technician and I am well aware that anything can happen to any animal at any point in time regardless of how careful you may be; however, this lady was very rude and unprofessional. I will never recommend Pet Palace to anyone.

Jill is so sweet and you can tell she really cares about the pups! She did a fabulous job on my dog Oscar’s hair cut and even asked me to send her the pictures I had of the previous hair cut I liked on him. He got to play with the other dogs all morning, then had a bath and a groom. His cut is perfect! Exactly what I asked for. And he smells fabulous! I can tell he had a great time. If I lived in New Orleans full time, I would take him there for daycare too! We will definitely go back there for his next groom when I’m back in town. Couldn’t be happier!

First visit some were nervous. Very Friendly staff! Made you at home.

My Bernadoodle. Gracie, went to Pet Palace and fell in love with it. So she not only goes on her grooming day, but she also goes when I need to work. She gets to play and hang out with the other dogs, big and small, as well as with the staff. Ronnie plays with the dogs and keeps them entertained, so that when I pick her up, she has had a full day, just like me. Great place. Great staff. Great owner and groomer, Jill! They know dogs and it shows!

Gabbie loves it. She can't get out the car fast enough to get inside to see Jill and spend a day at The Pet Palace.

Pet Palace came under a new owner in 2015 and some of the previous reviews are referring to the old management. Jill, the new owner, is the best! My dog goes to doggy daycare here at least twice a week and Jill is her best friend in the whole wide world. Jill has made a lot of changes and improvements since she took over and it's definitely for the better! I've referred people here and they've left happy too. She loves the animals she cares for like they are her own. Your dog will be tuckered out and she's very reasonably priced.

NOT a friendly place for cats; there are upwards of 2 dozen dogs roaming freely behind the counter, many of them barking loudly. Last time I brought my 2 cats for grooming, the groomer wasn't expected to get there until after 11 am (though we need to bring pets in by 10 am), and when I picked them up at 4 pm (the standard pickup time), one of them was brought out in a towel because she was still wet. Also, it is difficult to get an answer on the phone...probably because they cannot hear the phone due to the ear-splitting noise from the dogs. The grooming services are fine, but if your cat is traumatized by constant barking dogs, it would be best to find another place.