Quality Pet Care Gretna, Louisiana

Truly disappointed by them canceling my pets care for me not agreeing with their no show policy! Yes, you read that correctly. We are a military family and Quality pet care came highly recommended, they were amazing with our dog. However, I called to schedule an appt on 11/4/2021 because my dog had severe diarrhea and vomiting. To be told yes you can schedule an appointment with no problem by one employee and no Where was it mentioned that there was a fee for a cancellation, after being on hold for sometime only for another employee to get on the phone to state. If you cancel your appt the next morning. We will charge you a no show fee. In my opinion this should be on a case by case basis! If you have a patient who is receiving great care and on going care, why would you charge them a no show fee? Well I voiced my opinion and my disagreement with this. Well today, 11/8/2021 I received a cancellation of care letter stating that our dog will no longer be a patient at Quality pet care with no explanation nor any concern for valued patients! If this is how Quality pet care does business I don’t want my dog to be seen by any of their veterinarians! How petty can you all be as to cancel care for a dog that would happily continue care with you even though their owner didn’t agree with your policy! However, now after your petty cancellation of care. I am happy to be looking for a different vet that will take my concerns whether it be over a policy or my pets care into consideration! Apparently your business has never received constructive criticism and learned and moved forward from it!

Botched surgery. They caused our little malti-poo to lose her beautiful tail... Re: Maddy Goodson – Surgery July, 2021 I could not let this situation go unaddressed; therefore, the following is my sentiments to you in relation to the care your clinic provided. I delivered Maddy to you for removal of a bump or cyst on her tail, one that I felt could be drained and perhaps sack removed surgically, which surgery she underwent on Tuesday, July 13, 2021. Instead of cutting into the cyst and perhaps removing the core and treating the area, the Vet cut very large margins of the tail tissue around the cyst to such an extreme the tail barely had anything left on the one side. (See pictures attached.) I feared it would ultimately break off. We were sent home with an ointment to apply to her when we redressed her wound every other day, no antibiotics to ward off any infection that might develop. Your first dressing fell off and I was alone at home without another set of hands to help me redress the tail so I brought her in. I was greeted with an argumentative, smart-alec tech. I was charged $40 to redress the bandage of yours that fell off. Then, when it did come time for us to change her dressing, your brilliant tech put the white athletic tape on the bandage and it was stuck so tightly to her skin and hair it was pulling her hair out and tearing her skin when we tried to remove it. We cut it with a scissors and still had to slowly rip it off of her skin. Can you imagine the torture on that poor baby. Furthermore, we trusted your clinic and doctor and did not second guess your instructions for wound care but, in hindsight and after having to bring her to have her tail amputated the next week to another vet because the tail was infected and necrotic, it occurred to me that oral antibiotics would have been a standard of care we should have expected but did not receive. When I called after realizing that her tail was infected and having to consult with another Vet, I informed you that your Vet’s neglect in treating Maddy’s wound correctly resulted in her having to have that beautiful tail amputated. I will never know the full details but I can assure you that whomever it was that did the cyst removal did not have the skill set to work on animals with sharp objects. I’m sure you got my message that I would not use you again and as dogs are considered property I would tend to treat this as a bad repair service and I deserve my money back. Perhaps if that were a consequence to your actions, you would do a better job next time. Please learn from this. Jimmy Goodson

There’s a problem every single time I go here. Half the time they refuse to see my cat for whatever reason. It’s ridiculous to turn down an animal in need. I have tried giving them chances because they are so close to my house, but I would rather drive 40 minutes to Metairie to bring my babies to a vet that actually cares.

Only vets I trust with my pets. The entire staff is so caring. The vets take the time to actually talk to you about your pets medical needs.

They did a really good job for Royal follow us at @bluprintfrenchies on Instagram

Very professional and clean place Very positive vibes..

I love this place and know my animals do as well. I always get the best treatment and feel that they take my concerns for my pets seriously and they provide the best care possible.

The staff provided a great experience to take care of my fur baby.

Love the staff and vets. Treat every pet and owner with respect and compassion. Follows covid guidelines and still does a great job

Outstanding service for our pup the whole time we were in Louisiana. From boarding to standard veterinary care they were awesome and extremely friendly. Definitely recommend!!

Love Dr. Diane and Miss April and the rest of their staff. We moved 30 minutes away from them and will still continue to use them because they are so good with our fur babies

Excellent place to bring pets. The stuff goes above and beyond.

If you love your pet do NOT go to Quality Pet Care!! If I could give them ZERO stars I would!! We have used them for 2 years now and when Dr Ellie was there it was a fabulous weekend lace to bring your pets! Since she has left this practice I have had one bad experience after another! First the front desk lady April is always incredibly rude everytime you call!! If by some miracle you can get an appointment for your pet...Dr Jenny is horrible! She makes you feel like a crazy for wanting to get care for your animal! My dog was seen once a week for 7 weeks before I finally pushed for more care and was given a referral to a specialist...which took over a week because they yet again dropped the ball. My dog was dead within 5 days of seeing a specialist. Does Quality care?? Nope never once did they ever call to follow up! They got their money and believe me they will nickel and dime you for every cent!! They will never touch another one of my animals!! I am in the process of trying to get all my dogs records and they are dragging their feet on that too! Like why does it take 2 weeks for me to get my pets records and why won’t they give me the X-ray pictures of my dog they took?? Again if you Love your pet DO NOT take them to Quality Pet Care!! What is give us the opposite of Quality!!!!!

The best animal hospital to go for grooming, appointments, boarding. Lovely staff who treat fur babies like their own.

lady at desk just seemed rude and the care seemed very rushed and unprofessional

Quality pet care has taken good care of our dog almost from day one, awesome customer service for three years now

Best service and care you can get. Very clean and professional.

The vet for my puppy. The best!!!

Dr. Jenny and Autumn are amazing! I was so impressed with how they took care of my fur baby. They treated her as if she was their own family pet. Highly recommended them!!

These people are so sweet. They really care about you and your pet! Great place to take your pet

A wonderful caring place to take your furry family.

Get place to board your fur babies.

Associates friendly, caring, and animals r at ease. Great care.

I will always take any one of my fur babys here. They are great!!

Dr. Diane is awesome! She cares for her client's animals as if they were her own! Great staff too!

Knowledgeable Vet, super friendly staff, and affordable.

This is the only place I’ll bring my animals to board or for regular checkups. Dr. Diane always takes time to answer our questions and genuinely seems to care for the animals.

I love this place && so does Bleu!! Clyde,our 100 pound puppy is next to go. ???? They are so nice && they actually like talking to us. The last vet we went to was so distant and just .. Awkward feeling. And so far thier prices really affordable! This is Bleu && Clyde. We have four but these are the two Im working on now. Bleu came from a boarding situation that wasn't so hot && he had a bad earache && really messed up coat. They helped Bleu && he loved going!! Haha.. He would drag me to the back when he saw the girls. ???? Love them!!

Dr. Margaret and her staff are some of the most caring and informed vets for your fur babies. If they do not know, they will find out. They've had to do a lot of research for the shar pei breed due to my girl. Thank you so much

Super clean facility and a caring staff.