PetSmart Nashville, Kentucky

My cat looked exactly the same. It seemed like the groomer sprayed spray on her and that’s it. I never got called after 1.5 hours so I walked in to wait and the groomer who I left my cat with walked from the other side of the store texting…. No idea who my cat was with. She also returned to us still wet. Very displeased, waste of money in my opinion.

I take my cat here to get her nails cut every 3 months. There the only place that actually loves ur animals.

Friendly staff. Huge selection of great items. My pup feels welcome every time he goes shopping. The cashiers are nice and pass out treats.

Helpful and pleasant customer service.

Everything was amazing. The associates were so very helpful. I would recommend this store to anyone. I'm so happy with my Gecko Child Adoption and I'd like to give more stars to this store and it's employees

Long time customer of Petsmart and I booked appointment in advance for my dog for today at 1015am. When I arrived I was told by grooming manager woman that my appointment was at 915am and because I was late they canceled it. Basically, she was rude and treated me as though I was lying . It was only until I asked for the store manager did they figure out it was their human error and/or system error. The grooming manager and gentleman at the grooming front desk need a lesson in customer service and how to apologize when you’re wrong. I will not be returning to this Petsmart.

Went there to get a dog harness. Liked being able to try the harness on before buying, unlike buying online. Staff was friendly, they give out treats to dogs. Never have had a bad experience there.

Bought my daughter's Beta Fish (a blue Veiltail) here. She is the happiest kid on earth. She named him Sparkle.

I usually go here for supplies for my kitty. Sometimes they have what I want in stock and other times they don't. They do have good sales and that is what I watch out for when I am needing supplies and treats. The biggest issue I have is that they don't have enough registers open at checkout.

Took my dog here for grooming and asked them to take a considerable amount of fur off since it’s the summer. My SO picked my dog up and when I saw him it was clear they had not cut my dogs fur at all. We called up there and asked to take him back since they didn’t do anything we had asked. When we picked him up the second time they had trimmed around his face a bit and around his bottom and literally nowhere else. A complete rip-off and waste of money, save yourself time and money and take your pup elsewhere for grooming.

People are friendly they have good sales but if not on sale expensive

Lots of pet supplies just hardly any pets

I love PetSmart they really take good care of your dog and staff is so friendly they do amazing work

Took my yorkie “Tater” to get a Bath, nail trim and specifically told the woman do not shave my yorkie only trim his face and legs. Told her if she needed to match body to legs then only take a half inch off his body but do not shave that i like him a cute little fur ball. She layed out samples of how short was I willing to go on his hair and I specifically said again no shave. I pick my baby up and Did not recognize him. I was shocked and asked her why she did that after i told her several times no shave and her answer was “oh it will grow back” ???? being a hairdresser myself to humans I asked her how would she like for me to shave her hair and tell her “oh it will grow back”. I was extremely upset ???? spoke to the manager who was very kind and understanding. Her name is lindsey so any one goes do not get lindsey. Before and after

Good choice of pet supplies and pets are welcome.

The first time I went there they charged me extra because they said my dog needed extra “scissoring” I’ve taken her to other petsmart and never had that charge. She was also shaved so I am not sure what scissoring was involved except for face and tail. They were also very rude in the process and would not come talk to me about it. I figured it was a bad day and I’d give them another shot. Took my pup for just a bath and brush. I asked if they could just trim the hair that was falling in her face and they said no that all that was included in a bath and brush was trimming between the food pads and private areas. I didn’t feel like arguing so I said ok. When I picked her up and got her home I found that they had not trimmed those areas or trimmed her nails and they simply brushed the top coat creating Knots on her undercoat everywhere. Extremely disappointed as she is a doodle and that is hard to fix. I’ve been to plenty of petsmart but this one is HORRIBLE. They genuinely seem like they hate their jobs and are not even affectionate towards the dogs or nice to the owners.

No dogs or birds currently on display but lots of cats and fish.

Employees are helpful friendly and the guy even put my pet carrier together for me. Thanks

PetSmart always has whatever I'm looking for! I don't think their prices are the best but I do appreciate how easy they make it to do returns when necessary.

Does not have large verity of fish fish health not good and one lady in the hamster aisle told my daughter she could not have a hamster because she has to buy all new items and that my 10year old daughter would kill it she cried in we brought a chinchilla from another petsmart

I'm alway's pleasantly surprised at this store! Best clearance prices! Stocked well! Fun and friendly place!

Took our dog here for a groom - it’s the first time we have used petsmart for grooming, and we will definitely be returning! Beth did a wonderful job! Professional, timely, and very easy check in and check out.

Staff was helpful with Cat urinary food...will be Back

It 5 star the Best pizza

Great Experience with buying new things for my new puppy. Brandon Kabel helped me out a whole lot. Thanks man!

I don't like writing negative reviews but I feel the need to prevent stress or trauma to cats who might be affected by the grooming dept at this PetSmart. I took my two cats crying in their travel bags all the way across town to my grooming appointment yesterday, only to be told that I need documentation of rabies vaccinations. When I made the appointment 3 weeks ago, I wasn't told that this was needed. I could have easily gotten the updated shots but had no idea I needed them. The really crazy thing is that once this happened, I suddenly remembered that the SAME THING happened when my mom brought her cats here for grooming last year. Mom had to go home, make an appointment with the vet, get the shots, and then go back for grooming. The employees didn't mention the need for the rabies vaccination on both my mom and myself and I'm guessing we are not alone. I took two hours out of my workday and traumatized my cats yowling in their cat bags on the car ride for NO REASON. Shame on you PetSmart!

Cashier was rude because she wanted me to round up $0.80 and I said No and then she asked again and I said No and then she said well I need exact change which we're over that there's no coin shortage

Nashville West PetSmart has always been a wonderful place to shop with amazing employees. I especially want to thank Dante for being incredibly kind and helpful in aiding us in choosing the right size dog crate for our pup.

Either actually provide a pick up service or don’t offer it. For the second time I had to give up and go in the store to track down my online order.

One cashier 8 people in line. They have plenty of parking.