Talk To The Tail Pet Salon New Albany, Indiana

They have taken care of Henry and Nellie for years and done a great job !! Thank you Kathy and Olivia !!

Awesome staff, reasonable prices. Highly recommend.

I just made my first appointment and I am so excited! The reviews that I am reading have me jumping for joy anticipating Huckleberry’s appointment. ???? I can’t wait!

Always take good care of my dogs, caring people, fair prices.

Very caring and nice job. Our little guy gets very good treatment and they do a great job clipping his coat. They are very professional here but also loving!

I have always loved them and there always helpful and there price is always great

Our first visit was today and it was great!!! I loved my dogs haircuts! Soooo handsome! They were so nice in the salon and it was honestly not badly priced! We will be going back!

Always do a great job with my dog, and my mother says the same about hers.

We love Talk to the Tail. They take great care of our pets and treat them as if they were their own family members!

Very friendly staff who did an excellent job on our Nina. Would recommend to others.

They always treat my 2 dogs with so much love and care! They take me as a walk in everytime and get my dogs nails clipped and completed within 10 minutes. I would recommend to anyone looking. Amazing service.

Wanted to make an appointment for my moms dog, parked and got out of the car with my stuff and a lady who worked here slammed a sign that said, “Customer parking only” and looked at me and flared her hands in the air yelling inside the building , she assumed that I was parking for a different building when I was actually going in to set an appointment. I hope she doesn’t treat customers like that. I’ll take my business elsewhere.

They do a wonderful job! Jessica is the best!

My cousin works there and she's great with my pets!

I called to make an appointment for my three dogs. Years before, I had taken my other dogs there and thought I’d take my current dogs. She immediately gave me the appointment KNOWING they had never been there before. She said to fax the shot records in which I obliged and took the fax number. She started asking questions about my puppy vaccinations and I was trying to answer her and she kept interrupting me. I was trying to tell her I was not for sure if he had the required shot or not but I would call her back. She then turned into this rude accusatory woman! I eventually just told her I would go elsewhere and hung up. I would never take my dogs that are not vaccinated to a public place, ever. (I would never not vaccinate my dogs)She was rude and tried to make me feel like I was an idiot.

They always take good care of my girl

My poor shih tzu looks like she was groomed with a weed eater!! She has been shaking ever since we got home. I don’t know what the hell they did to her but this was our LAST trip there!!!

Always a nice and professional service..

I just moved to town and was reffered by a friend to go here. I was very comfortable leaving my baby with them and they did a wonderful job! Definitely will recommend to others!

Took my dogs in for a walk in nail trim. My regular groomer was closed. Wanted to charge extra because I requested that they muzzle our dog. Walked right back out....

They do a good job and good prices!!

Extremely unprofessional, with a very abrasive attitude on phone & in person. Flat out rude & interrupts, was uncaring about needs of a dog’s particular coat, or wellbeing of preference as it is groomed. Before even seeing the dog, she said they’d shave it down, if any slightly matted hair was found. She was not at all customer service oriented, her main objective was telling me, she did what she thought... but would call first & if a customer didn't agree w/her method, you could come pick up the dog. She made it clear she was not interested in working with the owner, nor dog for well being of the dog, more for her to do as she felt was right. Crude & didn’t listen, interrupted, very poor customer service skills.

My dog is very skittish about having his nails trimmed. I informed them of this and even held him while they were being done. The women was nice at first about it but about half way through became visibly frustrated and started rushing along. He never tried to bite or anything aggressive, he mostly just tries to escape. I would return if another girl is available. There prices are hard to beat.

Picked up my boi today and love the groom they put on him! They always get it on the money with length and style.

I don't appreciate it when I know for a fact that my cat didn't and doesn't bite anyone not even the little kids that play with her at my house. Lady just lost my business lieing saying my cat tried to bite her. She doesn't even look like she was trimmed or groomed at all. Don't waste your time here if you want good quality.

I brought my cat for a nail trim and they were gentle to Luca , professional and reasonably priced. Will return

Awful customer service and cut my dogs eye. I spoke with my friend/neighbor about it, and he told me that they didn’t even give his dog a simple bath. Seriously, don’t go to this place. There’s plenty of other grooming companies that are willing to do their job. This place just screams depression and it’s pitiful.

Today was our second time with this groomer since we only moved to the area four months ago. The first visit was great except for cutting her tail fur to short. We got the anti-shedding treatment and a full groom with a pad wax. We have been having our dog professionally groomed for over 2years wherewe moved from. My dog is very important to me as she is also my service dog for my seizures so i am particular with her care. Last time it took 2hrs from start to finish with a full groom and trim, a deshedding treatment, nail trim and dremel, and a pad wax which cost us about 120.00 and this time we only had her private areas trimmed up, a shampoo and blow-dry, and the anti shedding treatment. After a little over 2 hrs we went back to see if she was done since we had not received any calls yet and were told it would be another hour since she has so much fur that they were still blowing her dry. Nothing else was said to us. 35 min later we get a call that she is done. When we arrived the groomer that she had her appt with was standing out by her station and we settled our bill for 80.00 and then the groomer walked over to us and let us know that our dog tripped when getting out of the tub and injured her bottom lip/chin area. Then she went and got her and brought her to us. I looked at the spot and there was still fresh blood on it. Why were we not informed of this i first time there when checking to see if she was done. Why were we not called when it happened. Why were we not told till after we settled up our bill when she just stood there and said nothing. I was a hair stylist for over 15 years and if a child would have gotten hurt on my watch i would have informed the parents immediately. As a dog mom why was i not informed immediately. I know accidents happen and yes I'm upset it happened but I'm more upset by the way it was handled. It was as theywere more concerned about getting paid than to let us know what happened. This is our second and last time to trust them with our dog!!!

My multi-poo don't look like she been cut and my multease look half done, it must say they use to be good

They were so good with my babies. Highly recommend!