PetSuites Fern Creek Louisville, Indiana

We did our first boarding experience this past Christmas weekend!!! Usually we do dayplay, Duke loved it he came home happy and seemed well taken care of. He slept for 24 hrs straight but he seemed to enjoy his time. We think of him as a kid and I was so happy and relieved to see him happy and unbothered by us leaving him. Thank you pet suites!!!!

Always helpful and the dogs always come back happy

Staff was great at explaining services, online account gave us plenty of options to store and share information. Communicating via text with the facility was amazing, they were very responsive! Polaris seemed to have a great first boarding experience, and we definitely plan to take him up for doggy daycare in the future!

They were great! Very friendly and took wonderful care of my cat.

My Rocky absolutely loves his time there! They take a personal interest in him and they send me pictures of his day and treat him wonderfully. Their prices are fair and all the staff is friendly and I feel he is very well taken care of while I’m away. I’m so glad they are in my area. Don’t know what I’d do without them! ❤️

Took my dog here for months and thought it was the perfect fit. It’s definitely pricier than other daycares, but the location was incredibly convenient for us. We ended up sadly having multiple issues with this daycare. We were overcharged on multiple occasions and had we not double checked it would have spent significantly more on our dog’s care than was necessary. Then the last straw came when our dog was in an incident with another dog and I was never informed. Our dog was banned from day play and no staff could give me any details of the event that happened. The guidelines for him reentering day play were ambiguous and arbitrary and, more than anything, I was angry I was never informed of the incident and my dog had been in a kennel instead of in group play without my knowledge. I want to love this place, but the workers are unprofessional and don’t seem to be on the same page of the systems necessary to run a successful doggy daycare

They always make Blackberry feel loved and special. They have never given him a bad cut. Our groomer for life!

Charlie loves going to Fern Creek PetSuites and they love him too!

Favorite place to take my doggos!

I took my GSP to get groomed here. They were very timely with his grooming and he came back happy and smelling great. I will bring both of my dogs back here

While they claimed my dog didn’t eat they didn’t even feed him! A former worker even told me they often don’t feed the animals because they “don’t feel like it”. Also, don’t pay for an upgraded package for them to play! The workers don’t even take them out to play because quote on quote “the weather”. You can play with the animals inside. Also, they don’t even care if they give the wrong animals the wrong medicine! DO NOT go to pet suites.

If I could give this place 0 stars I would. Check out facebook reviews and photos from customers before ever taking your dog there. The way they treat the animals are inhumane and they should be sued and shut down. Poor guy was so hurt, this is a terrible place.

This place came highly recommended to me I took my family on a trip to pigeon forge... Midway through the trip I received a call from Pet Suites informing me that my dog had a UTI and had blood in her urine.... My dog is a Great Pyrenees very healthy and happy she did not have a UTI before taking her to Pet Suites which tells me she did not receive enough water or enough potty breaks..... They misplaced my leash and collar which had all of my dogs rabies tags on them they were later found in the lost and found bin... All in all the experience was not bad I question recommending leaving your fur baby with strangers.... They did discount my package because they overbooked and was unable to accommodate my fur baby with a proper room.... Needless to say I think I'll take my fur baby on my next vacation with me to avoid any problems

My mom was going out of town and we decided to take her dog, Jinx to Petsuits and let me tell you, what a treat it has been! They are beyond fantastic! From the moment we signed up, to his first day, his evaluation to see where he fit in doggie daycare group to sending photos, the staff is SO FANTASTIC!!! We were worried because he's never been to doggie daycare, doesn't really know how to dog (he knows how to cat) and he's a derp but they love him just like any other dog. And they get excited to see him as if it's his first day or he's the first dog they have seen (he more than likely is as early as he gets there).... And I feel comfortable leaving him there. If you need doggie daycare, cat care or boarding, I swear you need to trust your furbaby to these lovely people!

Went on vacation and left my dog for a week, he went in healthy but came out with kennel cough. My dog had all of his shots so he could stay there why we were gone. This isn't the first time that we left him there and he came home with something wrong. Pink eye twice, YES dogs can get pink eye. I will NEVER ever take my dog there again. I took him there so he would not be stuck in a cage all day in my vets office but now I will be keeping him with my vet.

Great place to board or leave your pet for play time.

Nice atmosphere, good people there too. Was an over all great experience.

My dog stayed there while I was on vacation, when I picked him up he was visibly sick. A week later he's still dealing with a bad bronchial infection. He was fully vaxxed yet still got sick. The management here made it right, they're taking care of the vet visits, they actually care.

We wanted to love PetSuites Fern Creek, but unfortunately, after 3 visits, my dog was too nervous to participate in their Day Play. I appreciate that they gave me 2 visits for free to see if my dog would pass their assessment. He kept failing! Something that the staff could do better is improve on communication. When I first came there, few details were given on how they run their assessment for Day Play. There wasn't much explanation given on their services. I just assumed that they knew what they were doing since they've handled several types of dogs. Each time that I asked why he failed, they would say he was too nervous, and nothing beyond that. It would have been nice to know more specifics. Otherwise, I'm sure it's great. Just not a good fit for my dog.

Have boarded both dogs there’s for over a week. We paid and got pictures and extra playtime. Our dogs seemed happy and healthy when we picked them up this year. Only bad note is that we had both dogs groomed when we picked them the haircuts were very bad. They shaved my Goldendoodle tail all, except for one big puff on end My little dog Calvin, they forgot to groom his front legs. Boarding was great, grooming=ugh

I was really please with the service, kindness, response times, and willingness to accommodate.

I have heard nothing but good things about this facility, but I guess new customers are not needed or valued. We were stood up for our first training session. Supposedly the trainer called in sick but none of our information was in the computer. The GM promised to get rescheduled and call us back, but after a week still no return calls. Every time we visit or call, our name gets written on a scrap piece of paper and lost. Been 3 weeks and I will not give them a third chance.

Me and my family dropped off our 9 month old lab for a 2 day stay. Everything seemed fine until we went to go pick him up. We observed the dogs in the play yard being aggressive and biting other dogs. We then received the WRONG DOG that was wearing OUR leash and collar. They finally found our dog, and brought him out to us. After taking him back home we discovered multiple scabs all over his face and the top of his head that had not been there before. We have no clue how it happened, but based on what the play yard looked like at the time we picked him up, we are pretty sure he got bitten by another dog. Needless to say, we will not be taking our dog back.

My dog absolutely loves day play and is so worn out when she gets home. Friendly staff as well.

After going to competition, I have no choice but offer a 3 on grooming.

Great customer service. I was only there to schedule an appointment for our kitten to stay there for a few days.

The Middletown location was full, so I decided to give Fern Creek a shot. My online reservation was not confirmed after a few days, so I gave PetSuites call to check up on it. The staff member I spoke with could not find my reservation, but said that they would confirm the reservation and I had nothing to worry about. Fast forward the day of our trip and as I try to drop off my doggo they could not find my reservation. They questioned me multiple times about whether I had actually made a reservation, and then said there was not room for me to drop off my dog. Upon further investigation it turned out the staff member that "confirmed" my reservation no longer worked there, and after that was realized they suddenly had an opening to take my dog. Not a fan of being questioned after showing the emails verifying I had made a reservation, and being told there was not space only to be told there was after it was realized the responsibility for this mishap was on them. It does seem like my dog was well taken care of, but I am disappointed by the experience overall.

PetSuites has our Luca this weekend! Thank you!

Dropped my 1yr old German Shepherd off for a week. He came back very happy and excited. Was told he was a sweet boy and had made a few friends with staff as well as other dogs. They have seperate areas for big and small dogs. Eaxh dog gets his own kennel and there is a pool in each area. They offer grooming and training as well.

After being gone for 3 days I went to pick up my dog to find him covered in pee and extremely dehydrated.