VCA Swengel Animal Hospital Indianapolis, Indiana

my dogs paw was injured they took us to a room the briefly looked at her, they then took her to the back with out telling us what they where doing and shut the door. I cracked the door open and watched the whole thing she was completely still she lightly growled but they had a muzzle on so there was nor risk for them at all, mind you she's a small/medium sized dog. long story short they came back and told us she was to fussy so they would need to sedate her for an xray (just to charge more money) that was not needed at all they proceeded to tell us that it was going to cost 900 dollars to get a small prescription of antibiotics and pain medicine, to sedate her and xray her paw. this is just to see if there is anything wrong with her paw not a full treatment plan and knowledge of whats going just to see xray pictures. terrible place to go to they are just a for profit business they do not care about your pets at all obviously. cant charge someone nearly 1000 dollars for and xray picture and a very small amount of medicine who knows what else they wouldve thrown on there after getting xrays. DO NOT GO TO ANY VCA vet! take your pets somewhere that cares about them and doesnt try to kill you financially for next to no substance of value for my pet lol and vca do not respoind to this with "we care so much how can we change your mind blah blah blah" never again

It hurts to have to write this... For 15 years this was our trusted vet. Dr.Swengle, Dr. K, and Dr. V were amazing vets, now they have a new vet who simply does not care about the health of our pets. She is completely concerned about herself and wouldn't answer any questions about our pets health. She continually talked about herself and the 'board' instead of answering our questions. Michelle and April are great, we will really miss them. The new vet, Dr. Herr, is a cold, heartless, un-caring person who should not be working with pets or people. Due to being taken off her medication she is harming herself again. The attached picture shows what you are putting our pet through and also conveys what I think of Dr. Herr

My regular vet who had taken care of my dog since she was 12 weeks old moved out of state and referred his patients to VCA Swengel Animal Hospital. My dog had been diagnosed by my former vet with liver disease. She was 21 months old today. She had become very aggressive and started biting my daughter and myself. It had gotten bad enough that we couldn’t even pet her without her trying to bite us. Over the past 4 days she was displaying neurological changes that were worsening daily. This morning I had made the very difficult and painful decision that it was time to end her suffering. When I called first thing in the morning I was told that they could not see Lucy for 2 weeks because all of the doctors were in surgery. They gave me the phone number of emergency clinics. I don’t understand why any vet would refuse to help their clients help at such a difficult time. Lucy passed away at home the same day before I could get her to another vet. It was a difficult time for her. It is an unforgivable way for a vet to treat a client. There should always be someone to handle emergencies so our pets who are apart of our families don’t have to go through this! Stay away from VCA Swengel Animal Hospital, Dr. Herr. She is cold and uncaring.

I've been bringing my dogs here for yrs. I really trust them.

Everyone was so so nice. I gave 4 stars just because it's pretty pricy.

I wish we could go in with our pets

VCA Swengel Animal Hospital is the best!! Dr. V & Staff are all great! They are all patient & caring. I would never go anywhere else!!

My sweet cat has died after a mishandled treatment here. He came in for a checkup. He had lost a bit of weight (which he didn't need to lose.) The doctor didn't seem concerned. As time went on, he lost more weight and was having trouble eating. I insisted on bloodwork. Doc removed a tooth and repaired another - but apparently not correctly. After surgery, Boots still would not eat. I had to insist on more thorough bloodwork. That should have been suggested a long time ago! Upon reexamination, part of his gum was still open! No wonder he couldn't eat! By this time he had lost more weight and was jaundiced. The doc wanted to keep him overnight for an IV. That turned into two nights. Except he died during the night the second night. I'm horrified to know that he was left alone. No one was monitoring him. Who knows what time he died. I loved that cat. I will never forget him. John Swengel, for whom the office is named, is my cousin. He retired years ago and no longer runs this location. Edit to reply to VCA: VCA Swengel Animal Hospital It isn’t just a feeling. It's a fact. I had to ask for common sense tests that should have been suggested. The doctor didn’t seem to care. The surgery was done incorrectly as noted above. Had this been a human patient, a malpractice suit would not have been out of the question. Because of your apathy or incompetence (and I don't care which) we have lost a pet to something that was completely avoidable. I wish we had gone elsewhere sooner. This PR copy and paste template doesn’t come close to addressing the problem. No. There is no excuse for what happened, and this Swengel cannot recommend VCA Swengel Animal Hospital to anyone. John is family, and we love him. Now that he has retired, the quality of care at this location has gone through the floor, and I cannot in good conscience recommend VCA Swengel Animal Hospital to anyone who loves his or her pet. I only hope other VCA Animal Hospitals are better.

Best vets ever. Took care of my baby quickly

I could not have been happier with the service we received from Dr. Swengel, Elizabeth, and Michelle! I brought my dog Chance in and every single person I spoke to was so helpful and truly cared about what my concerns were. Dr. Swengel took the time to educate me on everything he was doing during Chance’s visit. This was by far the best visit we have had with a vet in 5 years! The entire team that day exceeded all expectations and made our experience wonderful! Thank you!

Great place!! The doctors and staff are wonderful and have taken such good care of all my dogs! It’s obvious that they truly care and love what they do!

Drako goes to the Vet

Friendly and very knowledgeable. Dr. V sits on the floor and my big dog just plops in his lap! They truly care your furbabirs and they know it!

I really appreciate how honest the staff is. Their care club package is reasonably priced as well.

Great practice. Loved their social distancing protocol but the doctor called & answered all my questions. Plus they gave me something complimentary which saved me $. This is yhe clinic for my Mitzi????????❤❤

Excellent people that work there

Bella, my dog, like it very much because it was a sweet and pleasant experience for her. They are very professional and customer service was excellent. Thank you very much!

The staff was friendly and quick to answer when we arrive. Lucy was more than happy coming back out of the office. Overall, a good first experience.

Veterinarian's are awesome and so are the staff.

Service is very impersonal. Vet meds are too expensive. Vet writes scripts that cannot be filled elsewhere such as GoodRx or Walmart pharmacy for less $.

After years of bouncing between vets, we found our home. They care about you, your pet (family member), and your relationship. Hand signed cards when our pets passed are just a small thing that makes a huge difference. These people have love, not just a job, in their work.

April that works at the front desk is the most rudest person, she doesn't belong working at a Vetanarian Clinic. She shows no interest in your animals!!! And my furbaby boy had a broken toe and she said it was not a emergency wth !!! See what I'm saying she is a nasty person!!! Do not go there!!!!

Have been going to Swengel for over 20 years.

The staff is friendly and the service is great. Found this place a couple years ago when my cat had an emergency health issue and they were able to get us in last minute. I’ve been using VCA Swengel ever since!

The staff at VCA Swengel were very polite and organized in their operations. This was my first trip to a vet with my first puppy, so I had no idea what to expect. The experience was very pleasant! Even amidst all the current pandemic precautions.

Dr. V and his staff are so kind and gentle. I never am concerned our puupy is being mistreated. Her last visit was so easy. Thank you for your help

Love this office! Everyone is so nice and thorough!

I have a pup who just recently started coming off as aggressive when on a leash. They knew exactly what to do at VCA and took him away from me and to the back and he became so much more calm. They always answer my questions and take great care of my pup. These people truly care about my dog.

When I moved to Indianapolis from Tennessee, I needed to find a veterinary office for my 11 year old Siberian Husky. It was important that I find and office that would respect my wishes to keep my dog on the herbal medication that a previous veterinarian had suggested after my dog's 2 bouts with cancer. My dog is not a big fan of male veterinarians, so I was very concerned when our first appointment was scheduled with Dr. Vilanueva. The doctor was great with my dog! He came in the room and immediately sat down on the floor with his back against the wall and let my dog come to him! It was great! The staff have all been very kind and loving with my dog and they went out of their way to set up a prescription with the company that sells the herbal medicine so that I can call directly to the company and have refills shipped directly to me. I would highly recommend VCA Swengel Animal Hospital!

Great local vet. We have had all our cats seen and taken care by the over the last 15 years or more. Highly recommend.