PetSuites - Sharonville Cincinnati, Indiana

They take great care of my siberian husky Balto and he loves going there he knows when we're approaching the building because he starts whining the staff that work there are very kind and gentle with him and they go above and beyond to help their customers any way they can highly recommend Pet suites for anyone

Overall the customer service is great and my dog seemed good coming home. My only two issues were my dog went in bathed, smelling good and fluffy fur and she came back WITH A HORRIBLE SMELL, like she'd been laying in urine and her fur was all matted. She was only there 4 nights. Also I did have one issue with a trainee when dropping off off. She wasn't very well versed on the package options and when I requested for a someone who could help she got upset and just walked away from the desk. The manager advised she was still in training and politely offered to help us. You would've thought since she was in training she she be watching so she could learn and not walking away upset.

They took excellent care of out nervous pup. It was expensive but good.

Very friendly and professional staff. The facility is very large and very clean. My dogs enjoy it immensely. Will use it often.

Very organized and clean. Did a great job with our Maxx

I didn't feel super comfortable leaving my dog here for grooming. When the groomer came out and I asked for a full shave (my dog had some pretty bad matting) she said, "He's going to look awful." Not really what I wanted to hear... plus he looks completely fine. Giving three stars because he was clean and groomed fine. He smelled good, his hair on his face was cut weird. But that comment was incredibly unprofessional and made me feel bad.

There are a number of start up doggie daycare/boarding places popping up in the West Chester area. They do not offer the services and personalized attention to our dog. We want the best for Petey and that is Pet Suites. It is an easy choice when it comes to a valued member of our family.

I love the “townhouses” for my dog Buddy! They are super large, and even have TV’s in them, tuned to Animal Planet!! They are a few dollars more expensive, but worth every penny!!❤️

It is difficult to find decent boarding places for cats. The kitty condos here are first rate, clean and comfortable (from a cat's point of view). The staff is friendly and caring. The rates are very reasonable. They also offer play time and grooming. I wouldn't take my cat anywhere else.

We have taken our pup there twice now and they are very flexible on scheduling and also very friendly. We also like their accommodations as well. Our pup seems to be excited to go back there every time and is treated well. Pricing seems fair . The grooming ladies also do a wonderful job and our pup smells so good every time she has had a bath there which has been twice.

I toured the PetSuites facility before making the decision to reserve a condo for our kitty. Meagan was so helpful in answering my questions and concerns. We hadn't traveled for two years and were very particular about where we were going to board Lucky. I liked the windows in each room and they had more space than other places I looked in to. I chose the Golden package that came with two twenty minute play times a day out of the cage area since he is an outside cat. We both were very pleased with the cute daily pictures and the staff were prompt in answering my questions during the week he was there. It made our time away so much more enjoyable knowing he was cared for. I cannot say enough about the facility or the staff. It is clean and the people are top notch. We will definitely be back in the Spring.

Went out of town for a short trip. Making a reservation online was easy. Petsuites staff was friendly & helpful at check in, seemed to genuinely care about my cat. Check out was efficient.

VERY CLEAN PLACE. EMPLOYEES ARE VERY FRIENDLY AND CUSTOMER SERVICE DRIVEN!!!

Always is clean and staff are helpful

Piper loves going to pet suites

I wish we had never boarded our puppies here. The staff were friendly, however only kept us updated when asked during the stay. Both out pups ended up with kennel cough and coccidia infection. I'm not sure what happened there, but the cleaning procedures have be be significantly improved.

Always wonderful for my dog to visit. Never had any issues and she is well cared for when we drop her off.

We were not happy with the grooming on our Yorkshire, as his tail was not trimmed, his beard was very uneven from side to side, the front of his beard was trimmed too close to his mouth. Over all he looked very shabby. We have taken their before and were satisfied with the grooming, however not this time.

Pet Suites took great care grooming and daycare watching my 145 cane corso Xena.. Special thanks Bobbie, Xena's groomer she did a WONDERFUL JOB!!

My 10.5 year old dog came home stained in her own urine. If I wanted that I could have locked her in a room at home. Pet suites refunded my stay, but I can’t get over how poor it seems as if my dog was treated. Would not recommend

We took our two dogs here to be boarded for a week while we went to Las Vegas. We were a little nervous since we usually board with our vet, but they were booked up. Upon arrival to drop off the dogs my apprehension was immediately relieved when I saw the clean, professional appearance of the facility and encountered the friendly staff. We were able to drop the dogs off worry free and enjoy our trip! They contacted us when one of our dogs was hesitant to eat and kept us updated on his progress, so you know they are being properly monitored. We very much appreciate everything they did and when we picked up our dogs they were happy and healthy! He added a bath service for our labradoodle to be done on pickup day and she was very well washed, dried and brushed. When you add play sessions and some other optional services this place can be expensive but you are receiving a quality of care for your pet that you probably won’t find at other facilities. Also if you are knew make sure you contact them to find out what vaccines your pet needs before they can stay there. I would recommend PetSuites Sharonville for boarding your pets.

The staff is very kind and responsive. They gave updates as I needed and my dog had a wonderful time!

I had been trying to contact pet suites, Dayton mall area for 3 days to confirm a week stay for my dog. Voicemail full. No answer. I thought the Sharonville location could help or shed some light. She said, keep trying. I don't have an answer!

Went in to just check them the place out. Everyone was super friendly gave me a tour & a packet of information & booked a evaluation day for our 8 month old boxer. Took her the next day and my boxer had the best day ever even got a report card on how she did. I would highly recommend them. A bit pricey but worth every cent!

Great people my dog loves to go I feel comfortable leaving my dog with them.

We rely on PetSuites to provide quality care for our cat when we are away for a week or more. He seems to enjoy his 4-level condo with window there.

This was the first time we left our cat in a boarding location and we couldn't be happier with how she was treated. From the initial call from asking questions, to scheduling her, to bringing her in and to be picking her up. Everyone was so professional, friendly, and accommodating. They treated Jasmine so well that she didn't want to leave. It was also very reasonably priced. We will always be using this place and recommending for others!

Very friendly and took great care of my dog! So glad they had availability for her over Memorial Day weekend.

I left my dog at PetSuites for four days and when I returned I left in tears. I do not believe that my dog received the treatment they promised. I do not believe that my dog received the room they promised and my dog had a laceration on his body that no one can explain, in fact, they didn't notice it. If you're paying for 30 minutes alone time with staff, how do you not notice a laceration? Additionally, as mentioned before, where is the daily report- how he played, acted, ate, etc. Nothing. Full disclosure- I took my dog to the vet after boarding and they could not confirm that he was bitten or attacked by another dog but I will never use this facility again.

Our little Pug/Brussels Griffon, Ted was having a bad hair year and the makeover PetSuites performed is incredible.