Donna's Loving Doggy Palace Chicago, Indiana

Very nice lady and my dog was so pretty

This place is literally a 10 min walk from my house. Would have been so nice and convenient to utilize them. However , the customer service is HORRIBLE! Gosh like really a simple hello when requesting a deposit outside of a secure website would go a long way. Customer service needs much much to be desired. I will currently pay an additional $50 in Uber to go to a groomers that has presentable customer service.

Very Professional and excellent service. Always have my doggy looking and smelling amazing. Highly recommended!!!!!!

Unfortunately my dog was never groomed here but customer service was very poor durning this entire process I booked a appointment thru booking site which is just a mess booking site is very poor quality got there and my appointment was canceled because her website doesn’t accept payments for a deposit nor is deposit amount listed on site so I go to pay the deposit they don’t accept debit cards now I have to run around n get cash schedule my future appointment apon rescheduling I’m told deposit is non transferable so I need to pay another deposit to schedule my appointment I have never been thru this much of a headache trying to get my dog groomed and support small business

Wasn't there today, not in years

Nobody else can groom my fur baby

When answering your business phone give your customers a warm welcome

She does good work and very professionally

Very disappointed my dog got injured while there and I had to take her to get staples in her leg and the vet bill was $210.00 which the owner felt she was not liable for due to the release she has you sign. The incident occurred on April 30th and the COVID19 closure was not lifted until May 1. I did not think about that until I complained to a friend who stated that groomers were not allowed to open until the 1st of May. I will never go back. My dog is in agony

She always does a great job!!

My dog Caesar loved her and she's such a pleasant person

She does a great job with our dog Jose'! She treats your pet as if her own! I rate her service 5-stars!

I tried to give this shop a chance but will not patronize this place again. Her services are mediocre at best regarding scheduling appointments, however her attempt at squeezing my dogs in due to a cancelation turned Into a terrible experience. She groomed both of my dogs poorly and for paying $160 she did a horrible job at styling and cleaning them. Maybe it was too busy for her and I would have preferred to be turned away than received a rushed job. She overcharged for every single service and my chihuahua mix who was noted to have dry skin was full of hair and dry skin after what she referred to as a complete job. My Lhasa Apso mix who is young and scared of the dryer near his face is groomed regularly before covid but was overdue in services and his cost was $105. His cut is terrible for his size and breed and he was still dirty after being picked up. When she called to add on more fees besides the price mentioned originally I asked her to stop everything and got to the shop to pick up my dogs and my Lhasa Apso mix looks the wost he has ever looked after a grooming. I will continue to use our regular Groomer from here on out and would recommend everyone visiting here get everything in writing before you leave and an idea of what style they will choose. I can say the only positive is that she found a tic and removed it from my long haired pup from a trip to the lake in Indiana last weekend. This review is in no way an issue about price but more so about clarity and transparency with her prices and clear communication. I will pay for my pets because they are an extension of our family but I would like to be satisfied with what I'm paying for.

I haven't been here in a couple of years and I'm happy to say...She still does a great job on my dog! Very satisfied with timely mannrer to o respond to my scheduling message. Yes you must be patient because good work always takes time...Majic will be back soon

I just used Donna's service for the first time last Friday. She was very inviting. Place was clean. She was maintaining a couple of dogs when I got there. It was my dogs first time at the groomer. And she said he did excellent. I will be returning soon.

Bella and I have been going there for years and now Koby (her cousin lol) goes there too! We love her and her staff. Goes once a month Religiously. Loves what she does. ( look for her picture and Koby in her photo gallery, she’s the one with The bangs, red bows and long ears. Koby is the silver terrier. Thanks Ms Donna and staff. She you next month.

Place to groom your furry friends

Pharaoh and I LOVE Donna. She keeps this unruly Husky clean, fresh n fur free...which is a miracle for this breed!!!

My dog was groomed very nicely. She was there for 7 hours.

My dogs is always pretty when she leaves Donna's Dog Palace. She dyes the hair beautiful on my dog, my mother is hooked on this service.

They did an amazing job with my Shitzu that is 16yrs old and pretty difficult to groom. I appreciate how they took their time with her & made sure she was comfortable and calm. .

I decided to take my dog to Donna after having a bad experience at petco. I’ve been using Donna’s services for 3 years now. She’s an honest, sweet person who genuinely cares about the work she does. I highly recommend her to all of my fellow pet parents.

Great service! Awesome grooming techniques! Affordable this groomer provides lots of extras!

Thank you Donna Me and my Dog CJ love you

My puppy went in looking horrible , when we left no one even recognized him. Staff was so friendly and nice. I will definitely be back

Excellent Pet stylist! I recommend her to all my clients! She is the absolute best

I will NEVER return to this groomer. Not only did it cost more than Pet Smart, my dog came back with a very bad cut under her back leg & I wasn't told about it. It was discovered by my granddaughter who wondered why her dog yellep when picked up. I brought this to their attention & didn't get a adequate response.

I'VE BEEN SO STUCK ON DONNA'S LOVING DOG CARE SINCE THE VERY FIRST TIME SHE GROOMED MY LIL LADY LADONNA IS VERY PROFESSIONAL , KNOWLEDGEABLE AND PASSIONATE ABOUT WHAT SHE DOES,A BEAUTIFUL PERSON INSIDE AND OUT AND YES I WOULD AND DO RECOMMEND DOG OWNERS TO HER.

My mother loves her dog haircut.

I am so happy with how my dog was groomed. Donna was professional and all pricing was clearly posted. My dog is a little difficult to groom but Donna handled it well. I would recommend her for all dog grooming. I have a Shih Tzu and she knows what she is doing