PetSmart Carmel, Indiana

No complaints. Needed crickets for son's anole and they had them in stock.

I really like this PetSmart

Moldy food alert! I have bought my 2 year old family member their in house dog food since she was a puppy. Last month, they sold a bag which had mold to me. I was told I could return it for a refund and the store manager seemed like he could not care less. I doubt they do anything to look into this. They had me bring the whole bag in since they claimed people do this to get free food. Apparently, maybe implying that I would do that. After I returned the food I asked for a simple act of appreciation for my business by giving me a deal on a new dog food container. He said the most he can do is return my food and walked off. This was customer service at its worse. This combined with poisonous product being sold to customers has assured me that I will not be coming back. Hopefully this review can put a spotlight on a major issue with this store, and company. I contacted corporate and they replied once, they have been unresponsive after the contact and follow up as well. Is this the standard for quality our animals / family members are in expected to receive? Apparently, that is what this location believes.

Help from knowledgeable staff. Easy to buy online and pickup. Will continue to purchase per items here.

The puppy training class had an excellent instructor (Taylor). She was great with the dogs and gave me suggestions that were real "game changers" in training my puppy.

Quick friendly service right before close on a Friday night. I purchased 60 live crickets. 5 minutes in and out!

Go to get senior dog food. Mostly have the product when go to get a bag. Have cute holiday dog gifts!

Customer service is excellent. GROOMING IS A NIGHTMARE that customer service can't fix. My purebred puppy was beautiful - might be 6 months or more before she's pretty again. You've been warned - don't use this grooming salon. I'm guessing the Covid labor situation is the problem. They are left with totally incompetent "groomers/apprentices".

Great customer service and knowledge. Everything you need for your 4 legged family members at reasonable prices!!

Pet stores always hit me in the nose. Other than that it was pleasant.

Very helpful and friendly staff. Stick was limited on what I was looking for but that seems to be a pandemic issue in many stores.

WORST PET SMART. Literally didn’t want to cut our dogs hair because it was a little matted. Instead of dealing with it they told us he still had a stitch in from when he got neutered about 5 months ago. So they shaved his back to where there’s hardly no hair and left the rest and his head isn’t cut. The sides aren’t cut. Worst place to get a groom. Definitely don’t recommend it and the people that dealt with him are very rude

Employees were friendly and helpful. Receipt was so light I cannot read the dates on the rewards.

Never in my life have I been rudely yelled at by one of your employees. If I could give zero stars I would.

Price match policy is a little whack. Selection is good. Product pricing is not very competitive.

Very helpful employees, even though they no longer carry the product I was looking for, they took the time to look it up and double checked on the shelf. I ended up buying a couple of things not on my list that were a good price.

People were not the nicest. One lady was very rude.

Such an incredible place to shop for all my pets needs! They are always so helpful and knowledgeable. I know whatever product or advice I need for my pup I can get here. Friendly and knowledgeable staff!

People were not the nicest. One lady was very rude.

Bath and brush, excellent value! Technician Ari was quick to calm down my anxious pup and get him ready. We will be back!

Nice place. Very friendly

It was very satisfying - Bebe looks great

Nice place. Very friendly

The store itself was nice, at least 10 different dead fish and frogs in the fish section. Very sad.

Great, clean, have more food's than other places.

Groomers at this location are very nice and do a good job.

Best pizza we've ever had!

They did such a great job with my dog thank you so much for everything. Always have the best service here.

I'm writing about the Banfield Hospital inside Petsmart. Nice place. Doctor did a good job with the procedure. Only criticism is that I wasn't given good enough post op care information. That is easily remedied by asking questions.

Groomers at this location are very nice and do a good job.