Camp Bow Wow Carmel Carmel, Indiana

We take Aloe to day Camp and for overnight boarding. She loves playing with all the other dogs and the staff are always great to her and us! We love Camp Bow Wow!

We've boarded our dogs multiple times here and have always had a bad experience. Their online doggy cam videos are poor quality and often not even turned on. Our dogs have always come home with some sickness (including kennel cough), which suggests they aren't diligent about making their campers show valid vaccination records. Their staff is generally unresponsive/unprofessional and does not seem engaged in maximizing the dogs experience there, rather just punching a time clock. There are much better boarding options in the area! Just take a look at their responses to other reviews to tell you the type of customer service you can expect from them. We'll be having a "dog gone" day somewhere else moving forward :-)

Terrible customer service. Treated me like they were not interested in my business.

My dog loves coming here. Julie is always so nice and helpful. I love watching my dog play on the cameras. We’ve had no issues since switching to this daycamp a few months ago!

The Carmel location has refused to answer phones so after multiple attempts to get in contact with them —we showed up in person and they told us we made them feel unsafe and to never return when we just wanted to inquire about getting our dog in for an evaluation after not being able bring him in for the last year. (We all transitioned to working at home.) We also had about a month of day passes that had apparently expired ( which :/ fine I understand, it had been a year…) but for $400 and covid making everyone work at home you think they’d have SOME leniency about a refund or partial refund? We really did like camp bow wow but they’ve treated us in an extremely unprofessionally manner and claimed that we’ve harassed them because we had to go to the physical location ONCE to get ahold of anyone… (Including some photos of our dog, Köpek who at one point they were using for doggy evaluations in order to help boost this review.)

Our four dogs had a great time while they were here. We checked in our dogs throughout the day (because we missed them) on the web cam, and they were well taken care of and had a good time. Would definitely recommend.

friendly, easy to drop off and pick up, good communication

My dog loves the staff, the playtime and being with other dogs his size! Thank you for what you do!

I have been bringing Zoey to Camp Bow Wow for about 3 years at this point. She always has loads and fun and gets some good exercise. We I take her home at night she ends up out like a light. I highly recommend Camp Bow Wow in Carmel. they are great!

We loved camp bow-wow! They’re all-Inclusive price is extremely affordable. Our pup came back exhausted from all the love from other puppies and the staff. It was great to be able to watch the live-webcams of her while she was playing. Staff was incredible!!

Scout had a great time at Camp Bow Wow Carmel! We loved being able to watch her on the camera and especially love the posts to the Instagram account! Thanks so much for taking such good care of our girl!

Horrible horrible horrible. Campers didn't receive the playtime advertised. Spoke with the owner, Michelle, and she tried to tell me it was because of a worker shortage. If that's the case either don't charge full price or take less campers. She told us she'd put something in our account because of this but she didn't. We spoke with a manager when we picked him up and he argued with me basically telling me "we're okay giving 'okay' service and not 'great' service." We still paid full price because they wouldn't give us our dog unless we did. He told me they willingly overbooked and therefore couldn’t give the campers the promised playtime. Also they told us that they fed him all his meals, yet his stomach was sunken in and immediately ran to his bowls for food and water when he got home. No body should even consider this place. They treat dogs and their owners very poorly.

Hi, I boarded my dog for seven days The week of June 19th. I prepackaged 7 bags of food, one for each day- measured out in portions, my dog eats. I picked her up on the following Sunday and was given back SIX bags of food back. I called Monday to ask how my dog ate last week. The girl on the phone, JULIA, was extremely rude and said my dog ate during EVERY meal. I asked why I was given back six bags of food. She’s responded with, “Oh that’s weird. I’m not sure, we don’t store dog food and only give what the owner brings.” I’m unsure why no one could give me an answer on why I had so much food left or what happened during the week. She then retracted and said,“Maybe my dog didn’t eat all week.” My dog lost 4 lbs while staying here. No one can tell me how much or when my dog ate. This is neglect. I can’t believe how much money I spent to have my husky treated like this. I paid for bath services to find out when I picked her up there was no bath given. The girl working said they ran out of time, but put that they would give her a bath, if I brought her to doggy day camp. So it’s now assumed I’m bringing my dog back? Why wouldn’t my money just be refunded for the bath not given? I’m in disbelief on everything from this place. Also to add- my dog went to the vet today and diagnosed with kennel cough. I’ve tried contacting the owner several times and have not gotten a response. She did however reply to a review I left on Facebook, very unprofessionally. I can’t understand how this location is in business.

Camp Bow Wow staff are always very friendly and you can tell they truly care about the dogs.

Some of the nicest people you’ll ever work with. They always know my dog by name as soon as we walk in and treat her as if she was their own. Highly recommend to anyone for daycare and boarding, so accommodating.

Be aware of the money grabbing! We have using the service since 2015, we loved it back then. Over the years , services declined drastically. Personal changes all the time. Billing systems is terrible, not sure how many unused day passes and boarding passes got wasted. Due to the Covid shutdown, we haven't got use the service for over a year. Finally this year March we decided venture out, I went head booked two nights boarding for the weekend, and then we decided canceling our trip due to the spike of the Covid the place we traveling too, it is about 1-2 hours after booking I called back to cancel the reservation, the girl on the phone said the manager will refund the deposit later. A month later, I still not seeing the refund, I called, and was told the girl I had dealing with no longer work there, and will have manager call...the long story short, they just refusing to refund the deposit! Who would use and trust the business like this!

Always available to any request we have and our dog is always excited about going there; From the time we turn the corner from Carmel Drive she starts getting excited!

We jumped through hoops just to schedule a bath and nail trim at this location; got paperwork faxed, filled out a behavioral assessment and even scheduled a ”doggie interview” before our Sheltie could be seen. When we arrived, I’m told by the manager, Laura, that since we didn’t have a collar, we couldn’t be seen at all. ((My Sheltie cannot wear a collar because of her coat. She matts.)) It was a VERY hard no; “It’s our policy and she cannot come here without it.” But if it’s such a HUGE policy, then why am I not made aware of it? Why not have the customers sign a separate sheet of paper with this info on it? I asked for the owner/district manager’s phone number and this manager refused to give it to me. She refused us all together. You would think an exception could be made for the customer because of the misunderstanding, but no. Make us go through 5 steps just for a bath, then refuse us at the door at 8:30am on a Friday. I called another Camp Bow Wow location to see if I was losing my mind; I’m not an unreasonable person. That employee completely agreed with me and said this should not be a problem especially for a bath. I asked the manager again “Are you sure this is a huge deal even if we’re only getting a bath?!” She responds, “We don’t even do JUST baths.” So please tell me why I have an appointment for a bath IF YOU DON’T DO BATHS!!!!! To think I wasted so much of my week and now my Friday on this place. Hands down worst customer service of my life. Update: In response to the manager’s comment, you have completely lost your mind. I should have read the MANY 1-star reviews before ever considering this facility, citing animal abuse, poor customer service, lying to customers, withholding funds for services not received, and so on. ????????

My pup has been wit the Camp Bow Wow Team for over a year on a weekly (sometimes more!) basis. They love and care for her as if she were there own. She is always so excited to hang out with her furry friends and is ready for some solid sleep when she gets home!

Camp Bow Wow is awesome! I’ve been taking my dog there once a week for a few months now and my Lab loves it. She gets so excited to go there and comes back exhausted. The employees there are very friendly and even know my dog’s name when we walk in the front door (which is pretty amazing since we have only been there a few times). In addition they have gone above and beyond the call of duty whenever I’ve need anything from them. If you’re looking for a daycare for your dog, this place is great and you’ll love it.

Good experience so far here. The dogs return from this kennel and they don’t seem shook up like with some other places. The prices are not cheap but everything is included and you don’t have to add exercise or daycare or what should be standard offerings for an additional fee. You can have the dogs groomed/bathed for a fee, but it is a reasonable one and they do a good job. The staff are friendly and helpful. It is no trouble to add on an extra night or two if it’s not Christmas or Thanksgiving or something. You can watch your dogs in their kennel on camera, at least with some of the kennels. We are sticking with camp Bow Wow for our two dogs.

This place is awful. They advertise play rooms and cameras. This is not true. The dog is basically in a crate all day. The employees are extremely rude. There are no cameras. I would highly recommend you take your pet somewhere else

We had the opportunity to visit Camp Bow Wow this week with our 1 1/2 yr old, 77lb German Short Hair ...Grizzly. He was immediately greeted and welcomed by the staff. Everyone was very friendly and patient with answering questions. LOVE the cameras through the play areas that we were able to access on our phone app as well as the computer. We also liked the size of the play areas, the indoor/outdoor options and the breakdown of dogs by size. Grizzly had a great time and was ready to rest by the time we got home...which we like very much!

I like that the staff knows me and my dog and that they love my dog as much as I do! We’ve been taking our Collie there for the last two years because she’s so high energy and we’ve never had any problems. She likes going and likes the staff.

The staff always goes above & beyond my expectations

My dog has enjoyed wonderful experiences at Camp Bow Wow. The staff, facilities, and attention to detail are always in top shape. I'm so grateful to know my dog has a space place during the day when I can't be with her. Thanks so much, Camp Bow Wow team!

Our rescue dog was well taken care of and had a great time at boarding! The cameras gave us peace of mind, as well.

We gave boarded our dogs here for years. Great staff-they always remember us, and our dogs have always been well cared for

Clean, safe environment for dogs ran by professional individuals!

We paid $1000 for board and daycare packages. After payment we used some of the days then we were told the dog had to be neutered. We had him neutered and returned. We were then told they had no records for him. Two days later we returned and were told they called our vet and the vet said the dog had behavioral issues (we verified with the vet that this was not true). We then requested a refund and were told everything is non refundable. We are out $. Do not take your dog to this place! Update We take our dog to a new place. Owner is present, not like this place. Our dog loves the new place and I am sure he is safe and well cared for. They love him too and say he has no issues.