Pooches N' Purrs Pet Salon Tinley Park, Illinois

They would not take my cat. Was taken last year.

I wish I could give a lower rating. I cannot believe my experience today. We gave this place a chance for our fluffy dog and they did everything we asked them not to do. The owner, Dawn, was extremely rude and I politely asked for her not to shave our dog who is a Samoyed husky. She said my dog has knots, which is common for our dog since she has so much fur, and I understand some shaving, but I asked not shaving it ALL OFF. Well, I got in there and my dog was flat, absolutely no fur was on her. No fluff on her tail and she has the absolute worst side cut ever. I can see her skin visibly in multiple areas. I encourage Pooches and screw ups to maybe be a better person and get some extra information on how to groom a Samoyed husky. These dogs should not be shaved badly to this extent since they get upset. Luckily she is an old dog, but I feel so awful for her. Never go here if you want your fluffy dog to get groomed, even if they have some knots or else it seems they’ll blind fold themselves and turn on the razor randomly! Does she looked like she was TRIMMED? AFTER and I have a pic of what she usually looks like.

Top notch or should I say top dog.

I took my dog here once and although the haircut was fine, I noticed a cut on her neck, they never said a word to me. I understand that dogs wiggle but they could have told me so that I could put something on it so it wouldn’t get infected. It was quite a big scab so I’m sure that it was bleeding pretty good.

Attempted to take my 9.5 lb terrier mix here for grooming. My dog has never been to the groomers and was extremely fearful and tried to nip when the worker attempted to pick her up. My dog was almost immediately turned away for being "too aggressive". I understand the business has the right to refuse services, so if your dog is fearful or not always compliant, I would not recommend this place as they do not take the time to soothe/accommodate/bond with the pets. Hope this helps!

They do a great job and love the animals they groom. My dog is skidish but she does well there. Thank you!

They did a great job on my mountain dog/collie mix! She was sooo soft and smells great! Everyone working is very friendly and nice.

They did such a fantastic job ony Bichons, Beans and Daisy. This is the first groomer that made them look like the Bichons they are. I'm thrilled to have found them. And they are the most reasonably priced groomers as well. They listened and made my dogs look like little rock stars.

Very helpful staff. They clipped my cat's nails, I was very satisfied

So my husband and I have been taking our 2 dogs to Dawn for about 6 years plus. At first we were very pleased with the service, but then we started to see that it was all about the money. Dawn wanted our dogs to be on a routine schedule. Never known a dog groomer to do this. Any who, we continued to bring our dogs in as needed. But I guess that wasn't good enough for her, so she decided to no longer service our dogs because we didn't follow her guidelines of bringing them in routinely. Stating that "the girls" look forward to a routine schedule & our dogs seem to come in matted and it''s beginning to be extra work for "the girls". Well, I thought that's why you're in business...to GROOM. I don't recall a hair stylist rejecting someone from coming in because they have too much hair, or it's too much for them to cut. Do your job Dawn and wash and shape our dogs, that's what we pay you for!! Needless to say, we found another groomer that is kind, compassionate and most importantly PROFESSIONAL & not as expensive as Pooch & Purrs! Good written DAWN, you’ve lost a long standing good paying customer !!!! DEUCES!!

Very friendly people in there

I recently brought my Bernese Mountain Dog to Pooches N' Purrs for the first time two weeks ago. I have tried multiple groomers over the last two years and FINALLY found the right groomer. I could not have been more happy with the amazing haircut they did at Pooches N' Purrs. I have been asked at least a dozen times by people where my dog got his haircut because the results were that great. I would highly recommend this groomer and have already had both friends and family members take their pets there since my visit and they were super happy with their pet's haircut too. 10 out of 10

My pooch never liked so good!

They do an amazing job! I love 25 min away now and won't take my dog anywhere else

Awesome place to take your pet for grooming ????. Very friendly and professional staff, needless to say my dog never has a problem going ,she seems to really get excited! Would def recommend.

Great staff, fantastic service, outstanding job

Service is great. People are very friendly

Pooches N' Purrs salon made my pet look beautiful and were good with all of the dogs that were in the salon. surprisingly they got along with my dog who is usually feisty!

My dogs cut/grooming is always excellent; he has a lot of growths and is very temperamental and they are so good/patient with Gizmo.

We have been taking our dog there since day one. Kari is our favorite. Darlin can be a hand full getting her nails trimmed but She goes above and beyond every time and gets things done!

Our large Labradoodle gets great attention from all of the staff.

This place is great! Thank you so much!!!

Brought my pooch here once. Found the prices to be the same as my vet. So my pooch goes to the vet and she seems to be alot happier about it.

A place that grooms CATS! Pooches n' Purrs is great! They're super kind and accommodating for you and your pet! Fair pricing for great work. Dont skip out on adding color to your pet, you won't be disappointed!

Whomever responds to client comments definitely needs a lesson in social media and customer service etiquette. While looking for a pet salon for my dog, I was considering this one...a nip or cut here or there can be expected...however the response and aggressive nature of the owner/social media respondent was a complete turn-off...get a grip..Follow-up on the phone and discuss the situation, negotiate a solution, and ask the person to update their post.

Y’all cut my black poodle!! so i would not bring my dog here anymore!!! and my dog became aggressive after leaving here so i wonder were y’all hitting him!! My money ain’t fake so how is this comment dummy

Brought both of our dogs there to be groomed two weeks ago. We have gone there several times before. Upon picking up our dogs the 10 yr old was bleeding from a skin tag on his back. We asked what happened and they denied scratching/nicking him. It obviously happened while getting his hair cut . They then stated they must have not seen the cut. It was still bleeding when we took him home. We used neosporin on it but it started to turn colors and get larger this week. We took him to our vet and she advised it was infected. She had to remove the infected area and give him several stitches. The vet bill was $150. I called the business and spoke with Dawn who stated the groomers were independent contractors and she would talk to the groomer and call me back. Dawn called back and advised she didn't feel they had anything to do with the infection and the groomer felt the same. Dawn then asked what I wanted done and I stated they should be responsible for at least PART of the vet bill. Dawn did not feel they should pay and disputed what our vet told us. When I advised her we would no longer be taking our dogs there and I was going to write a review on Google she hung up on me. Would not recommend this place to anyone.

Love everyone there. They are patient with my dog because he is a little cry baby. They are all very friendly as well

The price tab and information could do a better job. Maybe a little education of everything you involve.

do not come here, i have a tiny teacup Yorky, she gets scared when people touch her. She started nipping at the worker, and when i came in to pick her up, the worker was hitting my dog! do not recommend going here, hate this place,go to alsip nursery and i great AMAZING service:)