PetSmart Naperville, Illinois

200 reviews

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Reviews: PetSmart (Naperville)

All reviews (200)

Yelp (38)

Google (162)

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Samantha MG

2 years ago

Great place to get pet supplies and food for my cat Dexter who has a food allergy. They are always helpful to us humans owned by cats. We also adopted Dexter here and this particular PetSmart is special to us.

Annabella Calabrese Kriescher

2 years ago

My dog Ramona recently stayed at the pet hotel while I went on a family vacation. Usually, when I go out of town, she stays with my family. I was super nervous to leave her anywhere other than with family, as I have an incredibly anxious dog. However, Petsmart went above and beyond to make both me and my dog completely comfortable with the experience! They even provided me with daily updates. At the end of her stay, I have a family member pick her up for me. My family member said, “She seemed like she didn’t wanna leave! She loved the employees!” I would definitely bring my dog to their pet hotel again!

Pamela Thiele

2 years ago

BEST PETSMART I HAVE BEEN TO!!! I have a senior dog a beagle who since have a stroke a few months ago is now very loud and hates getting her nails cut and has no problem letting everyone in the store know this! It is terrible taking her in she sounds like they are hurting her and I KNOW THEY ARE NOT! I took her back (2nd time since she was sick) and the groomer was awesome they figured out exactly what to do to make her happy and she did not bark one time and was done in Less than 10 minutes!!! The groomers here are amazing and have always addressed any concerns I have! Wouldn’t think of going anywhere else for my dog!!

Popcorn Bear

2 years ago

Easy to park. Well stocked and friendly staff????

Zakia Khan

2 years ago

I went there and saw so many small animals. Cats, dogs, birds, parrots, puppies, rabbits and many more . Animals and Everything they need you can get it in this one place.

Emmanuel Griffin

2 years ago

Lexi is outstanding in pet grooming

Ryan Pezold

2 years ago

The dog training program is great. Jill is an excellent teacher.

Smitty JayR

2 years ago

Everything you need for your pet. Even for a trip to get doggy out the house, like a shopping mall to them.

Rosie Sosa

2 years ago

This facility for grooming is always professional and very friendly.

Momster siko

2 years ago

Didn't have what I wanted but who doesn't love Pets?! ???? I highly recommend this place! ???? ???????? ????

Lisa Schwartz

2 years ago

As always an awesome store! Needed 10 bags of cage bedding for my 12 hamsters ???? & everything was in stock!!

Prachi Tyagi

2 years ago

My Maltese ( Ollie ) groomed by Raven. She did exactly what I wanted. I’m very happy with her job… ????

Eric Waite

2 years ago

Very knowledgeable and friendly staff

Mr Power

2 years ago

Nice place to go to get all your pet needs. Knowledgeable people to answer questions you have. Even better when things are on sale!

Cheryl Hudson

2 years ago

Always a great experience at the salon!

Dsrrell Campbell

2 years ago

Good place for a pet or pet supplies

richard clarke

2 years ago

I often come in here to check out the cats. If you came a few months ago and there weren't any, or if there were cats but it was like they were just phoning it in, come back. Last time I came the cats were excellent.

Victoria B

2 years ago

I love this store, they have everything I need for my pets and also they have an adoption place ( kittens and cats) . Keep up the great work.

Shobha Banerjee

3 years ago

They grooming team is not friendly . THEY are rude and arrogant.

Felicia Martinez

3 years ago

Huge store clean and odor free

Warren Small

3 years ago

I’ve take my dog to the pet hotel many times. This time I had ended his stay with a bath at pet smart grooming. I was called shortly after his appointment started and was told by the groomer he had a pretty good sized cut on his back that was bleeding so she wasn’t able to service him. I was shocked and angry… because the cut had not been there before and NOT A SINGLE PERSON THERE HAD THE NERVE TO CALL ME AND TELL ME WHAT HAPPENED. Extremely upset I rushed to pet smart and to the hotel to pick him up where Kathy (A Pet Smart Hotel Employee) walked with me back to grooming as she hadn’t been made aware of the incident that occurred at the hotel. Kathy… who I’m not sure how qualified she is working at the hotel to inform me the nature of his wound, had told me that it was an old scab! But when grooming had evaluated him 3 days prior there was no such thing. I was extremely angry and was ready to leave with him which they made extremely difficult. I rushed back to the hotel with Kathy and while I was waiting to pay she had the nerve to say “The more (my dog) stays here the more aggressive he gets” which I find to be extremely hard to believe as we’ve never gotten such a complaint. I told her not to worry about it and he wouldn’t be coming back. I couldn’t believe she Would’ve told me that had I not been angry with her… and such bad timing for a comment like that when my dog is bleeding down the hall. Kathy is by far the worst employee I’ve come into contact with at this PetSmart. I’ve been there multiple times for grooming and the hotel and yet none have been as awful as she has. She needs much more training in customer service before she’s ever allowed to work a job like she currently has again. My dog was in pain and instead of letting me rush him to the pet she instead decided to waste my time by attacking both me and my dog verbally and having an attitude while doing so. I’ll never let him go back there again. People who work with dogs should be some of the best and most kindest people around… Kathy is the exact opposite of the type of people that should be working in that hotel.

Kyle Goldston

3 years ago

Discount flea and tick medicine.

P Buchanan

3 years ago

The Cats are in charge here.

Ricardo Alfaro

3 years ago

Had my Dog groomed by Raven she did an amazing job well be bringing her back for her next hair cut.

Theresa C

3 years ago

This PetSmart is the best in the area. Friendly staff and stocked shelves make trips here quick and pleasant.

Gurpal Singh

3 years ago

Do not use this store for grooming. They ruined my puppy's fur. They spot shaved so bad and irregular, especially where I asked them not to do. They even cut off the whiskers, when I asked them why did they do it. The girl said, they always do that. She wasn't ready to accept whiskers are important for senses. I wouldn't recommend this stores groomers

Dida D

3 years ago

I take my dog there to play To grooming Hair shampoo/blow dry and of course buy his food, but my baby favorites are the girls at the hair salon he love them and is always excited & happy to see them...thanks!

Keith Chapman

3 years ago

Great service, products, great store!

Michelle Price

3 years ago

Courtesy staff and professional but somewhat expensive

Mohit Saigal

3 years ago

If you want to send your pet here for grooming be careful as they will come back harmed and traumatized. The groomer cut his nail too far but failed to disclose the injury upon pick up. Once I got home unnoticed his bleeding paw that wouldn’t stop bleeding.

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PetSmart, Illinois, Naperville

3111 111th St

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

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