Mount Plaines Animal Hospital Mount Prospect, Illinois

Very quick service. They also keep very strict pandemic protocols

All the vets are kind and gentle. I bring my cat here and I’ve always been treated with understanding and given the best advice

Helpful! Found a chip in a cat I had found and I was able to find her home!

Wonderful and honest women here.

Great service and reasonably priced. Friendly staff...

Great place. We have been taking our family pets here for over two decades.

Love shopping there they need a bigger store it's really crowded and hard to manage walking around

The doctors and staff are very knowledgeable and go above and beyond for my dogs. They are so patient with one of my dogs who has anxiety issues and offer me advice on ways to help her; they really do care about the well being of my dogs and I couldn't trust anyone more. Their prices are very reasonable and they even tell me if there's a way I can save money with a manufacturer's coupon for food or rewards points system for ongoing prescriptions. Everyone has a great attitude and seems like they all really enjoy what they do. Such a wonderful place - can't say enough about it!

They are a very good animal hospital My kitty loves going in.

Always feel comfortable taking my cats to Mt. Plaines. They are nice to us and the kitties. Have never had a problem and they explain everything they do. Seem to be concerned about the health of my pets and always ask how they're doing.

Really a great place. Dr. Ruffalo and the rest of the staff are so great. They get our dog in quickly and always take care of any issues. Highly recommend them.

My dog was stung by bees and had a horrible reaction. They staff were very sympathetic and helpful

Friendly. Helpful and on time

Great staff, very friendly. Smooth experience for me and my pet.

I called this animal hospital for an emergency at 5:30 pm tonight. He broke his toenail running outside. We were able to slow (not stop) the bleeding. The toenail needed to be removed (was barely hanging on) and bandaged. They couldn’t see him because they were booked with appointments. Well, needless to say we’ve found a different veterinarian to care of our little guy - they also had appointments but were willing to take us. As a new resident of the neighborhood, looking for a new animal hospital/veterinarian, thanks for making our decision easy - we won’t be using your services. Hopefully you don’t have an emergency with your pet and they have appointments booked.

Good doctors at this animal hospital. Also very friendly staff. They care for your animals.

Excellent Vet (Kim Ruffalo, DVM). My dog is followed here as well as is boarded when we go out of town. He ALWAYS has excellent care. The staff are equally as great and very kind to us and our dog. Honestly, we wouldn't go anywhere else!

Very good doctor Dr Ruffolo very patient with our Lilly she's our favorite doctor the all staff are good and knowledge.

Dr Kim Ruffolo really cares about the animals. Definitely recommend.

Been going there many years great staff

Friendly staff and very informative.

The staff and Doctors are great.

This is a strange place. I'd say it's good for all your basic pet needs, but when things go south for your pet, it goes a bit sideways. Dr. Ruffalo seems competent and very nice. She's caring. I'll give her and the assistants 5 stars. The front desk is a disaster. I can almost pinpoint it to one person. I've been irritated about the desk help for some time, but have never had to spend much time hammering things out for the proper care of my old cat. My old cat is in renal failure and so we've been having them administer fluids 3x's a week. He took a hard turn for the worst this week, so we cancelled an appoint and told the desk people that we'd let them know about today. My husband called yesterday and said that we would bring the cat in, BUT that we weren't sure if we'd be bringing him in for fluids...OR we'd have to put him down. Apparently, the desk person only heard fluids and nothing else because THERE IS NO DOCTOR AT 8AM APPOINTMENTS. (I have this in caps so that no one makes our mistake.) We arrived this morning and said we needed the cat assessed because we were pretty sure we would not be taking our poor cat home. The morning desk person was completely bewildered. She wasn't the one that took the message. The tech was the only one available, and the cat decided to act almost normal, and so we went home after having fluids administered again. Otherwise, we'd have had to wait until 9am for a "emergency" appointment and doctor; or 12:30 when they had another opening. I was well-informed that no one that was in the office at that time, was responsible for any sort of misunderstanding. Right. Irritating, is an understatement. Shocking and dismaying is more like it. Fast-forward to this afternoon. I called in to make sure that our appointment was for a doctor tomorrow morning, because this morning the cat was semi-normal, but this afternoon, he is definitely so sick. Let's just say my phone call was disastrous again. I explained what happened yesterday/this morning...and i was not heard/put on hold/disconnected...hello? Hello? Hello? I called back, slammed through my information, gritting my teeth, and made sure that AGAIN, the information was clear that we'd probably-most likely-almost certainly be bringing my cat in for euthanasia. A chipper voice always answers, but you won't get a warm fuzzy feeling from this vet clinic. They get the job done, for a reasonable price, but there's a lot to be desired. The desk staff is on autopilot and easily overwhelmed. One star for them. Overall, that makes 3 stars. They're close and convenient...but I've seen better.

Caring staff. Explains issues in understandable terms. Reasonably priced.

Great Doc and caring staff.

Such caring vets in this animal hospital. I really appreciate the quick check in and being able to accommodate the appointment for our guinea pigs. The doctor was thorough, and answered our questions. She gave us great advice, but wasn't preachy.

All the staff from woman answering phones to the docs , are awesome and go above and beyond satisfaction. They were oh so understanding and gentle with my very scared runt Doberman. I would absolutely recommend bringing your fury friends here . I can't think of any other place I would bring my kaycee. Fair priced and not forcefully trying to get you to do anything that isn't necessary. You can tell they actually look at you like a human being, not a $ sign, and they treat your pet with love

Dr . Ruffalo and the staff take excellent care of our cats. During emergencies, they have always found a way to accommodate us. And I know that my kitties have plenty of attention while they are away from us, which brings me great comfort. Top notch care.

Wonderful staff. Very good with my crazy dog.

Amazing doctors. Very caring and afordable.